酒店回复: Dear Juan,We apologize that the setup did not meet your expectations. To ensure every guest receives clean, fresh linens, towels, and other amenities, they are kept at the front desk and available upon request. While housekeeping services are offered as per extended stay schedules, our team is happy to assist with anything needed in between. We understand this may not have been ideal for your stay, and we appreciate your feedback. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
2.0分
家庭亲子
原文
翻译提供方：Google
这是一家非常古老的酒店，他们提供早餐，但实际上是咖啡和蛋糕，而不是早餐。
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酒店回复: Dear Monica,Thank you for your feedback. We understand that the condition of the property and the limited morning offerings did not meet your expectations. Your comments help us identify areas for improvement, and we appreciate you taking the time to share your experience. We’re always working to enhance both our amenities and the overall guest experience. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
2.0分
其他
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The staff were very friendly. The furniture in the room looked a little rough. The main issue is that the entire place - from lobby to thr room - smelled terrible.
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酒店回复: Dear Guest, Thank you for sharing your thoughts with us. We’re pleased to hear the team’s genuine hospitality made a positive impression. We understand that the condition of the furnishings and the persistent smell throughout the property affected your comfort, and we are truly sorry for this experience. Such concerns do not reflect our usual standards, and your feedback is invaluable as we work to create a more welcoming environment for all guests. We appreciate your candid remarks and hope to have the opportunity to offer a more enjoyable stay in the future. Sincerely,Hotel Management
5.0分
其他
Very friendly staff who went above and bring. Ron’s might be a little older but are clean and comfortable
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酒店回复: Dear Guest, We’re delighted that our team made such a positive impression with their friendly, attentive service. It’s wonderful that your room provided a clean, comfortable stay, even with some classic-style furnishings. At Extended Stay America, we aim to create a welcoming environment for every guest, and your feedback helps us maintain this. We look forward to hosting you again soon.Sincerely,Hotel Management
3.0分
其他
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Whoever is in charge needs to update the rooms. The carpet was dirty and dingy with multiple black spots where something sticky was probably stuck. The counter in the entry to the bathroom was stained. The bedside lamp doesn’t work. The drawer in the nightstand was dirty and stained. There wasn’t a full length mirror. The best thing about the room was how clean the bed was and the swivel TV. The hotel itself didn’t smell the best. It smelled good walking in but once in the lobby it smelled unpleasant. I can appreciate that there were air fresheners in the hall way by our room so it didn’t smell disgusting every time we walked out our door.
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酒店回复: Dear Guest,Thank you for sharing your experience. We regret that your accommodation did not reflect the standards we aim to uphold and that several aspects of the space and common areas fell short of expectations. We work hard to provide a clean, functional, and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns, and we appreciate you bringing this to our attention. We look forward to another opportunity to provide you with the flawless stay you deserve.Sincerely,Hotel Management
5.0分
其他
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The room was smelly and I checked in at 1:00 am. Thus I opened the window so as to breath but it was very cold.
The lady behind the desk at night and morning was extremely nice and sweet and offered to change the room but I was too tired. She really was very nice tho and made the whole experience good.
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酒店回复: Dear Guest, Thank you for sharing your experience. We are sorry to hear that the room odor impacted your comfort, especially during such a late check-in. We appreciate your understanding and are glad our front desk team member was able to make a positive difference with her kindness and attentiveness. Your recognition of her efforts means a lot, and we will be sure to share your feedback with her. Extended Stay America values your input and look forward to providing you with a fresher, more comfortable stay next time.Sincerely, Hotel Management
5.0分
其他
Room was good... Yvette is always a very nice person and she goes out of her way to please guests...
2.0分
家庭亲子
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Checked in about 11pm. The checkin guy barely spoke at all. I don't know if he knew English. He gave me my room key and mentioned nothing about breakfast that was supposed to be included. Upon getting to my room the door was wedged in the door jam and wouldn't open. I went back to the office where he tried to give me another key. I explained it was the door or someone locked it from the inside. He came to the room and basically broke the door in with his shoulder. So loud the neighbors came outside. Never offering another room. The room was old and smelled like some one spilled an entire can of coffee grounds in there. There was thumbtacks in the walls and the phone kept beeping. The bathroom fixtures were all rusted and they gave us just one tiny bar of soap. Fed up we unplugged the phone and went to sleep...got up in the morning and left. Never to return here again. Oh and by the way this was all at the bargain price of over $200 a night and was supposed to be the upgraded suites. I never give bad reviews but avoid this place at all costs!!
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酒店回复: Dear Guest,We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We are committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management
1.0分
其他
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No actual food was offered for breakfast besides packaged old stale muffins and coffee. Beds were hard as a rock. Would’ve felt better on the floor. Unable to get fresh towels unless you take them your dirty towels and wait for them to be washed. Zero dishes for the kitchenette. Just overall poorly managed hotel
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酒店回复: Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely, Hotel Management
1.0分
其他
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Cockroaches coming out of the bathtub, dirty and rip carpets , elevator with trash and dirty . I was so tired after driving 500 miles at 9:40 pm .. I didn’t care just want it a shower and a bed .. with my eyes open all nigh.. waiting for a cockroach attack.. I got videos
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酒店回复: Dear Guest, We are truly sorry to know that your recent stay did not meet comfort expectations after such a long journey. Arriving late and finding the accommodations below standard must have been disappointing, especially when all you wanted was rest. Cleanliness and upkeep are central to the experience we strive to offer every guest, and our team will thoroughly review the room you occupied as a precaution. We genuinely appreciate you bringing these matters to our notice and value the opportunity to focus on ensuring a much more comfortable visit in the future.Sincerely,Hotel Management
我不喜欢它，他们没有更换床单或毛巾的服务，如果你想让他们更换毛巾，你必须自己去接待处，而且他们不打扫。
这是一家非常古老的酒店，他们提供早餐，但实际上是咖啡和蛋糕，而不是早餐。
The staff were very friendly. The furniture in the room looked a little rough. The main issue is that the entire place - from lobby to thr room - smelled terrible.
Very friendly staff who went above and bring. Ron’s might be a little older but are clean and comfortable
Whoever is in charge needs to update the rooms. The carpet was dirty and dingy with multiple black spots where something sticky was probably stuck. The counter in the entry to the bathroom was stained. The bedside lamp doesn’t work. The drawer in the nightstand was dirty and stained. There wasn’t a full length mirror. The best thing about the room was how clean the bed was and the swivel TV. The hotel itself didn’t smell the best. It smelled good walking in but once in the lobby it smelled unpleasant. I can appreciate that there were air fresheners in the hall way by our room so it didn’t smell disgusting every time we walked out our door.
The room was smelly and I checked in at 1:00 am. Thus I opened the window so as to breath but it was very cold.
The lady behind the desk at night and morning was extremely nice and sweet and offered to change the room but I was too tired. She really was very nice tho and made the whole experience good.
Room was good... Yvette is always a very nice person and she goes out of her way to please guests...
Checked in about 11pm. The checkin guy barely spoke at all. I don't know if he knew English. He gave me my room key and mentioned nothing about breakfast that was supposed to be included. Upon getting to my room the door was wedged in the door jam and wouldn't open. I went back to the office where he tried to give me another key. I explained it was the door or someone locked it from the inside. He came to the room and basically broke the door in with his shoulder. So loud the neighbors came outside. Never offering another room. The room was old and smelled like some one spilled an entire can of coffee grounds in there. There was thumbtacks in the walls and the phone kept beeping. The bathroom fixtures were all rusted and they gave us just one tiny bar of soap. Fed up we unplugged the phone and went to sleep...got up in the morning and left. Never to return here again. Oh and by the way this was all at the bargain price of over $200 a night and was supposed to be the upgraded suites. I never give bad reviews but avoid this place at all costs!!
No actual food was offered for breakfast besides packaged old stale muffins and coffee. Beds were hard as a rock. Would’ve felt better on the floor. Unable to get fresh towels unless you take them your dirty towels and wait for them to be washed. Zero dishes for the kitchenette. Just overall poorly managed hotel
Cockroaches coming out of the bathtub, dirty and rip carpets , elevator with trash and dirty . I was so tired after driving 500 miles at 9:40 pm .. I didn’t care just want it a shower and a bed .. with my eyes open all nigh.. waiting for a cockroach attack.. I got videos