酒店回复: Dear Deneb,We’re glad to know the team member who welcomed you left a positive impression. That said, the conditions you described, including the unpleasant odor and sightings of pests, are not in line with the experience we aim to offer. Your feedback highlights areas that need prompt attention, and we’re taking steps to improve both the cleanliness and overall condition of the property. Thank you for sharing your experience with us. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
3.0分
其他
The appliances were dirty and someone’s food was still in the fridge. We were constantly killing bugs.
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酒店回复: Dear Guest,Thank you for sharing your experience with us. We are sorry to hear that your visit did not feel as comfortable as it should have, especially when encountering unexpected issues in the room. We understand how frustrating it can be to settle in and find conditions that take away from the sense of ease you were hoping for. Your comments have been passed along so the team can thoughtfully review what occurred. We appreciate your honesty and hope you might consider giving us another opportunity to offer a more reassuring stay in the future.Sincerely,Hotel Management
1.0分
其他
moldy, bad conditions, carpet stained, staff was disorganized, should be shut down by health department.
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酒店回复: Dear Guest, We are concerned to hear about the impression of your visit. Guest well-being and property standards are our top priorities, and your remarks will be used to improve our services going forward. We appreciate you taking the time to let us know, and hope we can demonstrate changes should you decide to give us another chance in the future.Sincerely,Hotel Management
1.0分
其他
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I had to check out the very next morning, only because by 10pm, there’s no front desk staff available. My room had roaches upon roaches. The hallways/rooms smells like cigarette smoke and cat litter. The shower rod was rigged and plastered on and one of the roaches greeted my kids and I on the actual bed, crawling down as we just arrived. I couldn’t even finish eating my dinner, I threw the rest away. I booked another hotel the same night to check into the very next day because we were all uncomfortable and disgusted. I’m trying to get my refund as I type this, the front desk agent was nice about giving me one but management needs to approve it. Let’s see how we far.
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酒店回复: Dear Guest,Thank you for taking the time to provide such detailed feedback. We are deeply troubled by the conditions you encountered and sincerely apologize for the distress this caused you and your family. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company’s high standards. We also regret the lack of staff availability during late hours and understand the inconvenience this created as you attempted to resolve these issues. We will share your concerns with our team and appreciate you bringing this to our attention. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel.Sincerely,Hotel Management
1.0分
商务出差
German cockroaches i killed 5 all in the kitchen. It looks good in the lobby but I've had to get 3 new keys and the Roaches are not for me
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酒店回复: Dear Guest, Thank you for taking the time to provide your feedback. We want to reassure you that we do everything possible to discourage the entrance of the insects mentioned. Our hotel receives routine pest control services from our provider. However, we will make sure to address this with them promptly to prevent any future issues. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
1.0分
商务出差
the room was terrible. it had roaches dead and alive. the shower rod wasn't even on the wall so the curtain could never close. we checked out early
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酒店回复: Dear Guest, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we regret not meeting these expectations during your stay. Considering this a rare incident, we hope you will revisit so we can show you our commitment to outstanding experiences.Sincerely,Hotel Management
3.0分
其他
The experience was over all medium at best it's just that the property is older and it's an extended stay. But it suited its purpose
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酒店回复: Dear Guest,We are glad you chose to stay at our hotel. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. We are committed to keeping our accommodations clean and well-maintained as we make notes for future plans. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you’ll return to stay with us again!Sincerely,Hotel Management
还行吧，商务出差
房间很棒，厨房很漂亮，安静，服务很棒。
员工非常友好
接待我的人非常友好，但如果你只想住一晚，并且不介意潮湿的气味和墙上爬行的蟑螂（我看到了两只），那就去吧，但考虑到我支付的价格和条件，我不推荐它。
The appliances were dirty and someone’s food was still in the fridge. We were constantly killing bugs.
moldy, bad conditions, carpet stained, staff was disorganized, should be shut down by health department.
I had to check out the very next morning, only because by 10pm, there’s no front desk staff available. My room had roaches upon roaches. The hallways/rooms smells like cigarette smoke and cat litter. The shower rod was rigged and plastered on and one of the roaches greeted my kids and I on the actual bed, crawling down as we just arrived. I couldn’t even finish eating my dinner, I threw the rest away. I booked another hotel the same night to check into the very next day because we were all uncomfortable and disgusted. I’m trying to get my refund as I type this, the front desk agent was nice about giving me one but management needs to approve it. Let’s see how we far.
German cockroaches i killed 5 all in the kitchen. It looks good in the lobby but I've had to get 3 new keys and the Roaches are not for me
the room was terrible. it had roaches dead and alive. the shower rod wasn't even on the wall so the curtain could never close. we checked out early
The experience was over all medium at best it's just that the property is older and it's an extended stay. But it suited its purpose