No shampoo - not even after we reported it, lamps not even plugged in - cords wrapped around the lamps, sticky floors, lights on sink room went out the last morning, sinks very slow, clock on microwave would not keep time- no other clock in room, the bed however was comfortable and night check-in staff was friendly
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酒店回复: Thank you for taking the time to share your feedback. We're sorry to hear about the issues you experienced during your stay — this is not the standard we aim to provide. We appreciate you bringing these matters to our attention, and we’re actively addressing them with our housekeeping and maintenance teams to prevent similar issues in the future. On a positive note, we're glad to hear that you found the bed comfortable and that our night staff made a good impression. We hope to have the opportunity to welcome you back and provide a much better experience.
2.0分
其他
Well the bed was wore out had ro sleep in the middle was there 3 days and had to get myroom key redone every day the furniture looked trashy
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酒店回复: Thank you for sharing your feedback. We're very sorry to hear that your stay did not meet your expectations.We sincerely apologize for the condition of the bed and furniture, as well as the inconvenience you experienced with the room key. This is certainly not the experience we want our guests to have. Your comments have been shared with our team so we can address these issues and make the necessary improvements.We appreciate you bringing this to our attention and hope you might consider giving us another opportunity in the future to provide a better experience.
3.0分
其他
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Not again
Front desk staff was friendly. Room however was less than desirable. Tried to turn on the lights when 1st walking in and nothing. Thank goodness it was still light out. Went around the room and had to plug in the lights. Balast in the bathroom lighting was humming and you had to play with the switch to get it working. Bed was comfortable and the shower had great water pressure, but walking across the room to get dressed my feet got dirty and had to wash them again to put socks and shoes on.
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酒店回复: Thank you for taking the time to share your feedback. We're glad to hear that you found our front desk team friendly and that you enjoyed the comfort of the bed and the great water pressure in the shower.However, we sincerely apologize for the inconveniences you experienced during your stay. The issues you mentioned with the lighting, bathroom fixture, and cleanliness do not reflect the standards we aim to uphold. Your comments have been shared with our maintenance and housekeeping teams so we can address these concerns promptly and ensure improvements are made.We truly value your input, and we hope you'll consider giving us another opportunity to provide you with a more comfortable and seamless experience in the future.
2.0分
家庭亲子
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It was very noisy on the side of the building we were on. We didn't feel safe. There were people staying there long term and working from there also the overall appearance of the place wasn't very nice weeds were up to our knees around the place.also they said they couldn't give me a copy of my bill which I certainly didn't like. Makes me wonder why I will be watching my credit card statement.
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酒店回复: Thank you for your feedback. We're sorry to hear about the noise, safety concerns, and the condition of the property. We’re also looking into the issue with your bill, as that should not have happened. Your comments have been shared with our team so we can make improvements. We appreciate you bringing this to our attention.
5.0分
其他
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Great stay at Baymont in Johnson City, staff were very friendly and helpful. My room was clean and comfortable, only issue was the refrigerator wasn’t working but was fixed right away. I will definitely stay there when I come back to town.
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酒店回复: Thank you for sharing your experience! We're glad to hear you found our staff friendly and helpful, and that your room was clean and comfortable. We apologize for the issue with the refrigerator but are happy it was resolved promptly.We look forward to welcoming you back the next time you’re in Johnson City!
2.0分
家庭亲子
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The staff was very kind but as soon as we got into the room it was very run down and within minutes of sitting on the bed I started itching very badly. We ended up leaving shortly after and getting another hotel about twenty miles away. It has been several days and I still have a rash on both legs and my arm that I'm not sure if it was from bugs or some kind of other thing in the room. I do want to stress that the staff was very kind, but the room was not habitable.
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酒店回复: Thank you for taking the time to share your feedback. We’re truly sorry that your experience did not meet your expectations. It’s always our goal to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short during your visit.Your comments have been shared with our team so we can address the concerns and work towards improving the guest experience. We would welcome the opportunity to make it right should you decide to stay with us again in the future.Thank you once again for your valuable feedback.
我喜欢这里的人
房间太陈旧，空调声音很大。影响睡眠
没有电梯，楼梯，早餐不好，就喝了牛奶，还扣错了我信用卡
这家汽车旅馆不是酒店，入住时看起来干净整洁。但当我翻开床单时，简直是恐怖片。床单上沾满了干涸的血迹，早上起来，浴室天花板上还从楼上往下流水。我建议大家避开这家酒店，另寻他处。
No shampoo - not even after we reported it, lamps not even plugged in - cords wrapped around the lamps, sticky floors, lights on sink room went out the last morning, sinks very slow, clock on microwave would not keep time- no other clock in room, the bed however was comfortable and night check-in staff was friendly
Well the bed was wore out had ro sleep in the middle was there 3 days and had to get myroom key redone every day the furniture looked trashy
Not again
Front desk staff was friendly. Room however was less than desirable. Tried to turn on the lights when 1st walking in and nothing. Thank goodness it was still light out. Went around the room and had to plug in the lights. Balast in the bathroom lighting was humming and you had to play with the switch to get it working. Bed was comfortable and the shower had great water pressure, but walking across the room to get dressed my feet got dirty and had to wash them again to put socks and shoes on.
It was very noisy on the side of the building we were on. We didn't feel safe. There were people staying there long term and working from there also the overall appearance of the place wasn't very nice weeds were up to our knees around the place.also they said they couldn't give me a copy of my bill which I certainly didn't like. Makes me wonder why I will be watching my credit card statement.
Great stay at Baymont in Johnson City, staff were very friendly and helpful. My room was clean and comfortable, only issue was the refrigerator wasn’t working but was fixed right away. I will definitely stay there when I come back to town.
The staff was very kind but as soon as we got into the room it was very run down and within minutes of sitting on the bed I started itching very badly. We ended up leaving shortly after and getting another hotel about twenty miles away. It has been several days and I still have a rash on both legs and my arm that I'm not sure if it was from bugs or some kind of other thing in the room. I do want to stress that the staff was very kind, but the room was not habitable.