酒店回复: Dear Simon, Thank you for your feedback. We’re sorry to hear about the issues you experienced during your stay. Your comments are concerning and will be addressed with our team immediately to ensure improvements are made. We understand your disappointment and appreciate you bringing these matters to our attention. We hope your holiday season still had its brighter moments and wish you a happier New Year ahead. Kind regards, Guest Services, Emerald Central Hotel
3.0分
其他
原文
翻译提供方：Google
房间明显有磨损痕迹。淋浴间帘子太短，遮不住开口；冷热水龙头时热时冷；屋顶上的塑料通风口正在脱落。
主房间，水槽没有插头。电源插座与床齐平。空调位置很低，噪音很大。盘子不清楚。
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酒店回复: Dear Renee,Thank you for your detailed feedback. We're sorry about the issues you experienced with the room. Your comments have been noted, and we will address these matters with our maintenance team to ensure improvements are made.We appreciate your input and will work hard to provide a better experience for our guests.Kind regards, Guest Services, Emerald Central Hotel
4.0分
家庭亲子
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No complaints. Room was lovely and the bed was excellent. One minor thing I'd like to mention was there were no drinking or wine glasses and no coffee mugs only tea cups.
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酒店回复: Thank you for sharing your feedback. We’re delighted to hear you found the room lovely and the bed excellent. We also appreciate your note regarding the glassware and mugs, and we’ll keep this in mind as we continue working to improve our guest experience.Kind regardsGuest ServicesEmerald Central Hotel
4.0分
商务出差
Walking distance to Coles and dinner options, AC worked and Price was nice
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酒店回复: Dear Liam,Thank you for staying with us and leaving your feedback. We’re glad you enjoyed the convenient location, the comfort of the AC, and the value. We appreciate your comments and hope to welcome you again soon.Kind regards,Guest Services
4.0分
其他
It was ok, looking around I could of stayed in a newer place for the same price
Staff very nice
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酒店回复: Dear Gary,Thank you for staying with us and sharing your feedback. We're pleased to hear you found the team friendly and helpful.We appreciate your comments and will take them into account as we continue working to improve the guest experience.Hope to welcome you back again soon.Kind regards,Guest ServicesEmerald Central Hotel
1.0分
情侣出游
Room stank of sewerage. Black mould in shower, bathroom door and in toilet
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酒店回复: Dear Debbie,Thank you for your review. We apologise for the unpleasant odour and cleanliness issues you encountered. Your feedback will be addressed with our housekeeping and maintenance teams as a priority.Kind RegardsGuest Services
4.0分
其他
Key pickup was organised and easy, as arrived after office hours. Room was very clean and amenities well stocked. For me, the bed was too firm.
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酒店回复: Dear Lana,Thank you for your feedback. We're glad the after-hours check-in was smooth and that you found the room clean and well-stocked. Sorry the bed wasn't quite to your comfort—mattress preference can be tricky to get just right.Kind regardsGuest ServicesEmerald Central Hotel
1.0分
其他
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Made an error with the booking and arrived the week prior. Paid for an upgrade at the same hotel for that night and have had no consideration for cancellation of this booking.
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酒店回复: Dear Phil,Thank you for your review. Sorry to hear there was a mix-up with your booking — that’s never ideal, especially while travelling. We understand how frustrating this would have been and will follow up with our team regarding your situation.Appreciate you taking the time to share your experience.Kind regardsGuest ServicesEmerald Central Hotel
干净、安静，有路边停车位。员工友善乐于助人。
酒店设施非常干净，员工热情友好，乐于助人。住宿环境安静舒适，让我住得非常愉快。我下次还会选择入住这里。
好吧，走进去才发现只有浴室灯和门灯。其他灯都不亮，凌晨2点就亮了？？到处都是前房客留下的污渍和垃圾。空调和淋浴间都发霉了。床很旧，我们睡在中间，就像一张漏气的充气床。千万别住这里。
房间明显有磨损痕迹。淋浴间帘子太短，遮不住开口；冷热水龙头时热时冷；屋顶上的塑料通风口正在脱落。
主房间，水槽没有插头。电源插座与床齐平。空调位置很低，噪音很大。盘子不清楚。
No complaints. Room was lovely and the bed was excellent. One minor thing I'd like to mention was there were no drinking or wine glasses and no coffee mugs only tea cups.
Walking distance to Coles and dinner options, AC worked and Price was nice
It was ok, looking around I could of stayed in a newer place for the same price
Staff very nice
Room stank of sewerage. Black mould in shower, bathroom door and in toilet
Key pickup was organised and easy, as arrived after office hours. Room was very clean and amenities well stocked. For me, the bed was too firm.
Made an error with the booking and arrived the week prior. Paid for an upgrade at the same hotel for that night and have had no consideration for cancellation of this booking.