Despite the renovations , it was very comfortable and clean.
I hope to stay here again next time I’m visiting family.
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酒店回复: Hello Pamela,Thank you for sharing your experience! We're glad to hear that you found your stay comfortable and clean despite the ongoing renovations. We work hard to ensure our guests have a pleasant experience. We look forward to welcoming you back on your next visit to see your family!
2.0分
其他
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The hotel was under construction, yet it was still open for business. The hotel was in decent shape, but not what you would call clean and presentable. The pool was out of order, and the breakfast was terrible. The only saving grace was the restaurant on site (Chapala Grill).
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酒店回复: Hello Jeremy, Thank you for sharing your feedback about your recent stay. We appreciate you bringing these concerns to our attention, as they help us improve our guest experience. We're glad to hear that you enjoyed the Chapala Grill, and we hope to provide a better overall experience in the future as we continue our improvements and address service standards. We value your insights and hope you’ll consider visiting us again.
3.0分
其他
Not a terrible experience, but the pool was closed and there was a lot of construction and renovations going on throughout the hotel.
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酒店回复: Hello Jeffrey,Thank you for sharing your feedback. We understand that construction can be disruptive, and we appreciate your patience during our renovations aimed at improving the guest experience. We apologize for any inconvenience caused by the closed pool. Your comments will help us better communicate upcoming changes to our guests. We hope to welcome you back to enjoy our enhanced facilities in the future.
4.0分
商务出差
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Nice place, fairly clean, friendly staff. They could use to put a trash can in the bathroom, and the water pressure is weak. (Laugh if you want to, but that will always cost a hotel points in my book)
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酒店回复: Hello Frank,Thank you for your feedback! We're glad to hear you enjoyed the friendly staff and cleanliness of the hotel. Your suggestions regarding the bathroom amenities and water pressure have been noted, as they are valuable for our continuous improvement efforts. We appreciate your insights and hope your future travels bring you back this way.
3.0分
其他
The pool was not working. The tap of the room number fell off. The toilet did not flush well. The shower floor had hair on it.
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酒店回复: Hello Tameco,Thank you for your feedback regarding your recent stay. We appreciate you bringing these matters to our attention. While we strive to maintain high standards, we understand that some aspects did not meet your expectations. Your concerns will be shared with our management team to review and improve, as guest satisfaction is important to us. Thank you for your insights, which help us enhance our services for future guests.
5.0分
情侣出游
it was a nice place to stay and very quiet . The breakfast was good I will stay again if I come that wasy again
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酒店回复: Hello ALAN,Thank you for your feedback! We're glad to hear you enjoyed your stay and found our location quiet and the breakfast to your liking. We look forward to welcoming you back in the future and hope you have another pleasant experience with us.
3.0分
其他
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The hotel is ok . It is undergoing renovations. The biggest complaint was the temperature of the room. It was 74 degrees even though we set the temperature at 67. The air was very stale with no movement. We slept with just a sheet over us.
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酒店回复: Hello Scott,Thank you for sharing your feedback about your recent stay. We understand how important a comfortable room temperature is for a good night's sleep and appreciate your input regarding the air quality. Your comments will be taken into account as we continue to improve our services. We hope you were able to enjoy other aspects of your stay, and we value your insights as we work towards enhancing our guests' experiences.
2.0分
其他
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Mediocre!
Air conditioning not working in our room, so had to move to different room. Air conditioning in lobby and common area not working well. Very disappointed that pool was closed, as we had looked forward to swimming with our children. The breakfast was really bad.
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酒店回复: Dear Guest,Thank you for sharing your feedback about your recent stay. We apologize for the inconveniences you experienced with the air conditioning and the pool closure, as well as your disappointment regarding breakfast. Your insights are valuable and will be forwarded to our management team for their review. We hope to provide a more enjoyable experience on your next visit.
1.0分
其他
I do not recommend this hotel
The pool was closed, the air conditioning didn't work very well, and the breakfast was terrible.
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酒店回复: Hello Jean,Thank you for sharing your feedback. We always strive to ensure a pleasant stay for our guests, and I understand how disappointing these issues must have been. Your comments regarding the pool, air conditioning, and breakfast experience are noted and will be relayed to the relevant departments for their review. We appreciate your input, as it helps us improve our services for future guests.
好的
They were remodeling when I was there.
Despite the renovations , it was very comfortable and clean.
I hope to stay here again next time I’m visiting family.
The hotel was under construction, yet it was still open for business. The hotel was in decent shape, but not what you would call clean and presentable. The pool was out of order, and the breakfast was terrible. The only saving grace was the restaurant on site (Chapala Grill).
Not a terrible experience, but the pool was closed and there was a lot of construction and renovations going on throughout the hotel.
Nice place, fairly clean, friendly staff. They could use to put a trash can in the bathroom, and the water pressure is weak. (Laugh if you want to, but that will always cost a hotel points in my book)
The pool was not working. The tap of the room number fell off. The toilet did not flush well. The shower floor had hair on it.
it was a nice place to stay and very quiet . The breakfast was good I will stay again if I come that wasy again
The hotel is ok . It is undergoing renovations. The biggest complaint was the temperature of the room. It was 74 degrees even though we set the temperature at 67. The air was very stale with no movement. We slept with just a sheet over us.
Mediocre!
Air conditioning not working in our room, so had to move to different room. Air conditioning in lobby and common area not working well. Very disappointed that pool was closed, as we had looked forward to swimming with our children. The breakfast was really bad.
I do not recommend this hotel
The pool was closed, the air conditioning didn't work very well, and the breakfast was terrible.