酒店回复: Hello Jarod, We apologize for any inconvenience you experienced during your stay. Guest feedback is valuable to us and will be shared with the team for improvement. For any additional concerns, please don't hesitate to contact our management directly.
1.0分
其他
原文
翻译提供方：Google
非常脏，不要呆在那里！
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酒店回复: Hello Jose, We're sorry to hear about your experience. We appreciate your feedback and take all comments seriously to improve our service for future guests. Please contact management directly to discuss your concerns further.
4.0分
商务出差
原文
翻译提供方：Google
好的
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酒店回复: Hello Hanspeter,Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again.
5.0分
情侣出游
原文
翻译提供方：Google
伟大的
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酒店回复: Hello Angel,We are thrilled to hear that you had an excellent experience at our hotel. Thank you for choosing us for your stay and we hope to welcome you back again soon!
1.0分
家庭亲子
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We reserved a non smoking room for 2 nights, but it smelled like an old ashtray in the room. The shower was dirty and the toilet seat was broken. We arrived at almost midnight due to heavy traffic on our route due to a sports car rally. Our choice would have been a room closer to Dollywood, but everything was full and we were too exhausted to ask for a different room and probably would have gotten more of the same anyway. We didn't stay the second night because of the conditions and were refused a refund by staff. I do not recommend staying here. We found a nice Clarion in Sevierville the next day. An expensive lesson learned.
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酒店回复: Hello Kathy, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the issues you experienced with the room and the shower facilities. Your comments about the accommodations will be shared with our management team for evaluation. We understand your disappointment, especially after a long journey, and appreciate you bringing these matters to our attention. We wish you the best in your future travels and hope you have a pleasant experience wherever you decide to stay next.
1.0分
其他
Filthy
Place was filthy and run down. Staff unfriendly. Shower filthy, ceiling mold, sink cracked, cigarette burn in bedsheets.
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酒店回复: Hello olen,Thank you for sharing your feedback regarding your recent stay. We strive to maintain high standards for cleanliness and service, and your experience is important to us. We will pass your comments along to the appropriate teams for review. Your insights help us improve and ensure a better experience for future guests. We appreciate you taking the time to let us know.
4.0分
其他
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Nice and quiet!
The room was very comfortable and had quite a few updates but didnt have anywhere to hang clothing. Also, four bath towels should be standard, two bath towels arent enough. And toiletries, conditioner and lotion, are staples at most hotels. It was nice and quiet, we would stay here again.
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酒店回复: Hello Patricia,Thank you for sharing your feedback about your recent stay. We're glad to hear that you found the room comfortable and enjoyed the quiet atmosphere. Your comments regarding the hanging space, bath towels, and toiletries have been noted and will be shared with the appropriate team for consideration in future improvements. We look forward to welcoming you back on your next visit, where we hope to enhance your experience further.
4.0分
其他
Was supposed to be ADA compliant but was missing support rails. Weather stripping on door jamb missing so heavy rain and wind would enter our room
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酒店回复: Hello Jon,Thank you for sharing your report. We take all guest comments seriously and appreciate you highlighting these specific issues. Your insights regarding the ADA compliance and room conditions will be forwarded for further review and consideration. Should you have more details to share, please feel free to reach out to management directly. Your experience is important to us, and we strive to improve in all areas.
3.0分
家庭亲子
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Walls were in desperate need of a coat of paint. Doors were dirty and needed painted. Floors and fixtures in room was nice.
AC was very old and very loud.
Bathroom tub was gross
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酒店回复: Hello Julie,Thank you for taking the time to share your feedback about your recent stay. We are glad to hear you liked the room's floors and fixtures. Your comments regarding the condition of the walls, doors, and bathroom tub will be passed along to management for their review. We appreciate your input, as it helps us continuously improve our services and facilities for future guests. Thank you again for your insights.
2.0分
商务出差
Here for work ,lots of bugs . Could be fresher and smell better . Sheets were clean but bugs of all sorts . Outside could be cleaner .
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酒店回复: Hello Melissa,Thank you for sharing your feedback regarding your recent stay. We appreciate your observations about cleanliness and the presence of bugs, as this helps us identify areas for improvement. Our team is dedicated to maintaining a welcoming environment, and we take your comments seriously. Your experience is valuable to us as we continually strive to enhance our guest experience and ensure a more pleasant stay for all visitors in the future.
没有舒适感，没有电视，接待处无人接听
非常脏，不要呆在那里！
好的
伟大的
We reserved a non smoking room for 2 nights, but it smelled like an old ashtray in the room. The shower was dirty and the toilet seat was broken. We arrived at almost midnight due to heavy traffic on our route due to a sports car rally. Our choice would have been a room closer to Dollywood, but everything was full and we were too exhausted to ask for a different room and probably would have gotten more of the same anyway. We didn't stay the second night because of the conditions and were refused a refund by staff. I do not recommend staying here. We found a nice Clarion in Sevierville the next day. An expensive lesson learned.
Filthy
Place was filthy and run down. Staff unfriendly. Shower filthy, ceiling mold, sink cracked, cigarette burn in bedsheets.
Nice and quiet!
The room was very comfortable and had quite a few updates but didnt have anywhere to hang clothing. Also, four bath towels should be standard, two bath towels arent enough. And toiletries, conditioner and lotion, are staples at most hotels. It was nice and quiet, we would stay here again.
Was supposed to be ADA compliant but was missing support rails. Weather stripping on door jamb missing so heavy rain and wind would enter our room
Walls were in desperate need of a coat of paint. Doors were dirty and needed painted. Floors and fixtures in room was nice.
AC was very old and very loud.
Bathroom tub was gross
Here for work ,lots of bugs . Could be fresher and smell better . Sheets were clean but bugs of all sorts . Outside could be cleaner .