酒店回复: Dear Guest,Thank you for your recommendation. It is encouraging to know that your stay met expectations and left a positive impression. Guest satisfaction is at the heart of our approach, and comments like yours reflect the combined efforts of the team to provide clean, comfortable, and welcoming accommodations. Your endorsement helps other travelers feel confident in choosing this property, and we look forward to offering the same level of care and service during your future visits.Sincerely, Hotel Manager.
5.0分
商务出差
原文
翻译提供方：Google
非常好
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酒店回复: Hola Andrés,Gracias por tomarse el tiempo para completar nuestra encuesta para huéspedes. Agradecemos sus comentarios sobre su reciente estadía en Red Roof PLUS+ Huntsville - Madison. Me complace leer que tuvo una muy buena estadía, lo que resultó en una puntuación de 5/5. Nuestro objetivo es brindar una estadía limpia y cómoda a todos nuestros huéspedes y estamos orgullosos de haberlo logrado con su visita. Los comentarios de nuestros huéspedes siempre son bienvenidos en Red Roof ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios. Gracias de nuevo por compartir tu experiencia. Esperamos verle en sus futuros viajes.Atentamente,SaneshaRed Roof ManagementRediResponse Specialist
2.0分
其他
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The staff was kind but you could only speak with them through the small night window no matter what time we went to speak with them. the front desk area that had additional coffee and a spot to get food what closed even around 11am. The room that we stayed it had was dirty. the floors was turning our socks brown the room was just damp. we didnt use t
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Huntsville - Madison. I am truly sorry that your experience was less than satisfactory. The feedback you raised regarding the accessibility to our staff, the food service hours, and especially the condition of the room are appreciated.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,LeahRed Roof ManagementRediResponse Specialist
3.0分
家庭亲子
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The floors was awfully dirt,don't believe that the floors been mop this year,.the furniture need to be update, ut old and scratch-up.the television on the wall wasn't level.
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酒店回复: Dear Hotel Guest,Thank you for taking the time to share your feedback about your experience at the Red Roof PLUS+ Huntsville - Madison. I deeply regret to read about the issues you faced during your stay about the condition of the floors, the condition of the furniture, and the improperly mounted television. Please accept my sincerest apologies for the substandard conditions.Your insights are essential to Red Roof's success, and we truly value your feedback as we continue to enhance our guest services. We genuinely hope you'll consider giving us another opportunity to exceed your expectations on a future stay.Sincerely,JMRed Roof Management RediResponse Specialist
1.0分
其他
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Staff was awful. I do not recommend anyone to waste a dime at this place. This was definitely a hole in the way stay. I told staff “Jaya” my toilet was stopped up and he mentioned he was gonna give me a plunger to plug the toilet myself. I rate this place at a 0 stay, plus the pool is out of order
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Huntsville - Madison. I am deeply sorry to hear about the negative experience you had during your stay. It is unacceptable that you received such poor service from our staff and that your request regarding the toilet was not handled properly. We also regret that the pool was out of order during your visit. Please know that we take your feedback seriously and will address these issues with our team to prevent similar occurrences in the future.Please know that we value you as our guest and appreciate your business. I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,SharmaRed Roof Management RediResponse Specialist
1.0分
商务出差
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NO families and it's NOT safe!
Do not stay at this place especially if you're a family!! Very unsafe at night and a lot of activity going on between the hours of 11pm-3am. You will not be able to sleep due to the door knocking, balcony talking/laughing and activity going on in the room beside you. People sitting in their vehicles after dark in the parking lot. Explains the signs posted about the responsibility of vehicles in the parking lot. The office is constantly blocked off to guests unless during the breakfast hours which don't start until 6:30 and that's even for coffee. Does not work if on a work schedule during the weekdays. Sign hung on the office door stating to use the night window at all other times when service was needed (reference suction cup hook). Family or workers were allowed in the office & table areas (eating & visiting) that were locked from guests. Doors to the hallway leading to the office night window left propped open and temps near 90 during the daytime. Bed mattress definitely old and worn out!
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酒店回复: Dear Guest,Thank you for sharing your detailed feedback. We truly value your comments as they help us better understand areas that need attention. Our team is reviewing your observations to enhance security, comfort, and overall guest experience, ensuring a more peaceful and welcoming environment for all future visitors.Sincerely, Hotel Manager
4.0分
其他
Would repeat
When you provide soap and shampoo as dispensers in the shower, please make sure they are full. Other than that, good stay.
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酒店回复: Dear Guest,Thank you for sharing your experience. We are pleased to know you had an enjoyable stay and appreciate your helpful suggestion regarding the shower dispensers. Feedback like yours allows us to refine the little details that make a stay even more comfortable and convenient for our valued guests.Sincerely, Hotel Manager
2.0分
商务出差
Roaches, Disgusting Smell, Humid beds, A/C partially functional. Needs a remodel or leveled ASAP.
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酒店回复: Dear Guest,Thank you for sharing your thoughts. Your feedback is valuable to us and has been shared with our team for review. We are continuously working to improve the condition, comfort, and overall atmosphere of our property to provide a cleaner and more enjoyable stay for future guests.Sincerely, Hotel Manager
1.0分
家庭亲子
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The room and hotel in general were outdated. They offered a pool (which was closed). Breakfast was a joke. There were signs of leaks in different areas. Broken glass in the walking area around the building. Air conditioner wasn't on in elevator with temperatures in the 90's.
To say the least Stay Away.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Huntsville - Madison. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the state of the room and the elevator during your stay.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,YnnaRed Roof ManagementRediResponse Specialist
我不推荐这家酒店。
值得推荐
非常好
The staff was kind but you could only speak with them through the small night window no matter what time we went to speak with them. the front desk area that had additional coffee and a spot to get food what closed even around 11am. The room that we stayed it had was dirty. the floors was turning our socks brown the room was just damp. we didnt use t
The floors was awfully dirt,don't believe that the floors been mop this year,.the furniture need to be update, ut old and scratch-up.the television on the wall wasn't level.
Staff was awful. I do not recommend anyone to waste a dime at this place. This was definitely a hole in the way stay. I told staff “Jaya” my toilet was stopped up and he mentioned he was gonna give me a plunger to plug the toilet myself. I rate this place at a 0 stay, plus the pool is out of order
NO families and it's NOT safe!
Do not stay at this place especially if you're a family!! Very unsafe at night and a lot of activity going on between the hours of 11pm-3am. You will not be able to sleep due to the door knocking, balcony talking/laughing and activity going on in the room beside you. People sitting in their vehicles after dark in the parking lot. Explains the signs posted about the responsibility of vehicles in the parking lot. The office is constantly blocked off to guests unless during the breakfast hours which don't start until 6:30 and that's even for coffee. Does not work if on a work schedule during the weekdays. Sign hung on the office door stating to use the night window at all other times when service was needed (reference suction cup hook). Family or workers were allowed in the office & table areas (eating & visiting) that were locked from guests. Doors to the hallway leading to the office night window left propped open and temps near 90 during the daytime. Bed mattress definitely old and worn out!
Would repeat
When you provide soap and shampoo as dispensers in the shower, please make sure they are full. Other than that, good stay.
Roaches, Disgusting Smell, Humid beds, A/C partially functional. Needs a remodel or leveled ASAP.
The room and hotel in general were outdated. They offered a pool (which was closed). Breakfast was a joke. There were signs of leaks in different areas. Broken glass in the walking area around the building. Air conditioner wasn't on in elevator with temperatures in the 90's.
To say the least Stay Away.