酒店回复: Querido Invitado Valorado,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en el Red Roof Inn Birmingham South. Nos complace saber que nuestro hotel le pareció bueno. Nos esforzamos por brindar una experiencia cómoda y satisfactoria a todos nuestros huéspedes, y sus comentarios son alentadores.Gracias por compartir tu experiencia con nosotros. Esperamos que se quede con nosotros nuevamente en Red Roof.Atentamente,ErikaGestión del techo rojo Especialista en RediResponse
3.0分
家庭亲子
Blood stains on one comforter, hair in the tub, trash and dead bugs between the bed and nightstand.
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酒店回复: Dear Hotel Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn Chicago - Lansing. I was saddened to read that your stay fell short of your expectations due to the bugs and cleanliness of the room you do not like. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We hope we have the opportunity to see you again in the future.Very truly yours,AnnRed Roof ManagementRediResponse Specialist
2.0分
其他
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I thought the hair dryer smelled like burning hair. Turns out it was just a dead roach on the coils. The pillows were completely flat. Our room did not get cleaned after the first night and coming in late I didn’t want to go down to get new ones in the lobby so I decided to just use them again and wait until it was cleaned the following day. I called the front desk to report what had happened. The room was still not cleaned on the second day so again it was late but I carried the dirty towels down to the front desk and had to request a fresh set. For $100 a night this is just not ok.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Birmingham South. We are sorry to hear about the issues you experienced during your stay. The situation with the hair dryer, the pillows, and the missed room cleaning is disheartening. This does not reflect the standards we aim to uphold.Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
2.0分
商务出差
The floors were dirty…Also the bathtub was not clean…There was a terrible sewerage smell coming from the sink…There was a hole in the comforter …
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Birmingham South. I am truly sorry to hear about the condition of your room.In response to your feedback, I am notifying the hotel to make sure your experience is not repeated.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,LeahRed Roof ManagementRediResponse Specialist
5.0分
其他
The staff is wonderful and manger is so understanding and helpful. She goes beyond, her job and has a heart for others.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Birmingham South. We sincerely appreciate your comments and are happy to hear you had a great experience with us, we are so grateful for your feedback about our wonderful team and manager. It’s truly rewarding to know that their compassion and helpfulness shone through during your visit.Thank you again for sharing your review at Red Roof. We hope to continue to provide great experiences for you. Once more, thank you for posting your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,IshiRed Roof Management RediResponse Specialist
1.0分
其他
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Never again…
Tv never worked in the room and hotel staff was rude and unaccommodating. Manager would not help. I left early I was so disappointed with the lack of professionalism. Would NOT recommend to anyone.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Birmingham South. The situation you described regarding the state of the television and the possible interaction you had with our staff is truly regrettable. We are sorry to hear about your experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
1.0分
情侣出游
The staff refused to give me my property back that was left in my room and lied about it
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酒店回复: Dear Appreciated Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Birmingham South. I sincerely apologize for the distress and inconvenience this has caused. This is certainly not the standard of service we aim to provide. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,AnnRed Roof Management RediResponse Specialist
酒店员工非常棒，他们总是竭尽所能地提供帮助，让你有宾至如归的感觉。我真的很喜欢住在这里。
还可以。 吧
房间很脏，有异味。
不错的酒店
Blood stains on one comforter, hair in the tub, trash and dead bugs between the bed and nightstand.
I thought the hair dryer smelled like burning hair. Turns out it was just a dead roach on the coils. The pillows were completely flat. Our room did not get cleaned after the first night and coming in late I didn’t want to go down to get new ones in the lobby so I decided to just use them again and wait until it was cleaned the following day. I called the front desk to report what had happened. The room was still not cleaned on the second day so again it was late but I carried the dirty towels down to the front desk and had to request a fresh set. For $100 a night this is just not ok.
The floors were dirty…Also the bathtub was not clean…There was a terrible sewerage smell coming from the sink…There was a hole in the comforter …
The staff is wonderful and manger is so understanding and helpful. She goes beyond, her job and has a heart for others.
Never again…
Tv never worked in the room and hotel staff was rude and unaccommodating. Manager would not help. I left early I was so disappointed with the lack of professionalism. Would NOT recommend to anyone.
The staff refused to give me my property back that was left in my room and lied about it