酒店回复: Thank you for your feedback. We're sorry to hear about your experience and appreciate you bringing these concerns to our attention. We will share your comments with our team to address the issues mentioned, especially regarding room freshness, breakfast quality, and bathroom maintenance. Your input helps us work toward improving guest satisfaction.
2.0分
家庭亲子
原文
翻译提供方：Google
物业条件很差，浴室没有打扫，电梯状况很差，物业很旧，花费超过 225 美元，这不值得
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酒店回复: Thank you for taking the time to share your experience. We sincerely apologize that the condition of the property and cleanliness did not meet your expectations.Your feedback is very important to us, and we are actively working on areas in need of attention, including facility maintenance and cleanliness standards. We understand how disappointing it can be when a stay does not reflect the value paid, and we will use your comments to guide our ongoing improvements.We hope you might consider giving us another opportunity in the future to provide a better experience.
3.0分
其他
原文
翻译提供方：Google
美好的。
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酒店回复: Thank you for your feedback. We’re glad to hear your stay was fine, but we’d love to learn how we can make your next visit even better.We hope to welcome you back soon for an improved experience.
5.0分
家庭亲子
原文
翻译提供方：Google
一切都很好
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酒店回复: Thank you for your fantastic rating! We’re delighted to hear that everything was just right during your stay. We look forward to welcoming you back soon!
4.0分
其他
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Our stay was for the holiday break. Everything overall was fine. We only wish the beds were more comfortable. They’re very stiff. Also the breakfast options. Understandable it doesn’t have to be offered but just giving a waffle without a protein seems a bit meh. We just ****** it up and ate out. The staff was great, customer service was on point when there was an issue with our key they fixed it immediately. We’d stay again for sure since we can take our puppy with us.
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酒店回复: Thank you for sharing your thoughtful feedback! We’re glad to hear our staff provided excellent service and that you enjoyed staying with your puppy. We appreciate your comments about the beds and breakfast—they help us work toward a much better experience for future stays.We’d be delighted to welcome you back on your next visit and hope it’s even more enjoyable!
1.0分
其他
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At check in clerk tried to double bill saying I didn’t pay on site showed him receipt that I paid still wasn’t good enough when I was on phone with ******* for 10minutes all of a sudden it was ok just a over all shady experience
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酒店回复: Thank you for taking the time to share your experience. I sincerely apologize for the confusion and frustration you experienced during check-in. We understand how stressful it can be to have billing issues, and it’s certainly not the seamless process we aim to provide.Your feedback has been shared with our front desk team to ensure better communication and smoother handling of payment verifications in the future. We truly value your feedback and hope you’ll consider giving us another chance to provide a much more straightforward and pleasant experience on your next visit.
1.0分
其他
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Once we arrived we were told to pay an additional $100 for a deposit. Ummm NO! Then we went to our room and tried to settle in. We went to leave and our room door would not lock. We told the desk person who weirdly said he lives right across the room from our room. We got what they call, “ upgrade” for the door not locking. The room was very unusual and had a kitchenette between the beds ( fire hazard). The sink in the middle of the room was clogged and there were stains in the tub as pictured. A/C didn’t work as it should. I do not recommend
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酒店回复: Thank you for taking the time to share your experience. We truly regret the issues you encountered during your stay, including the room condition and concerns with the door and amenities. Your feedback has been passed to management for immediate review to address these matters properly.Please don’t hesitate to contact us directly so we can discuss this further. We hope to have the opportunity to welcome you back for a much better experience.
1.0分
家庭亲子
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The booking site is a complete lie. This place is old and smelly. The walls and floors had dirt and food all over them. There is lots of evidence of bedbugs and other bugs. The smell is awful.
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酒店回复: We are very sorry to hear about your experience and sincerely apologize for the issues you encountered during your stay. Your feedback is taken extremely seriously, and we will be reviewing your comments with our housekeeping and maintenance teams to ensure proper standards of cleanliness and comfort are met.Please know that guest satisfaction and safety are our top priorities, and we appreciate you bringing these concerns to our attention. We hope you might consider giving us another opportunity in the future to provide the high-quality experience every guest deserves.
2.0分
其他
Staff nice. Rooms need to better clean. Bathroom needs to be updated. Parking lot needs to be paved. Pool needs to be updated.
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酒店回复: Hi Kenneth,Thanks for your feedback! We're happy to hear our staff was nice. We’re sorry some areas didn’t meet your expectations — your comments have been passed to management.Feel free to call us if you'd like to share more. We’d love to welcome you back for a better stay next time!
1.0分
其他
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I had accident in this hotel and hurt myself. I did go to the emergency doctors. I have a report about it. They owe me money. I did not stay the whole term. The police officer help me move it to another quality in hotel better than this one, he put me and my granddaughter who’s four years old out like 730 Wednesday And he did not even do an issue report of me falling it hurt
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酒店回复: Thank you for taking the time to tell us about this. We are very sorry to learn you were injured while on property — your safety and well-being are our highest priorities. What you describe is deeply concerning and not the experience we want any guest to have.Because this involves a possible injury and details that must be handled carefully, we cannot resolve the matter fully in a public forum. Please contact our General Manager or Guest Relations directly as soon as possible so we can investigate and review the incident thoroughly. When you contact us, please include any documentation you have (date/time of the incident, police report number, medical report, or photos) so we can escalate this immediately.You can reach us at [hotel phone number] or via email at [hotel/guest relations email]. If you prefer, reply here with the best way for us to contact you and a staff member will reach out.We take these matters very seriously and will work to review what happened. Again, we’re truly sorry this occurred and appreciate you bringing it to our attention.
酒店房间里弥漫着一股挥之不去的陈年霉味。早餐种类少得可怜，我只能给它评个最差。淋浴水压极低，浴缸表面也因为长期未清洗而变得非常滑。
物业条件很差，浴室没有打扫，电梯状况很差，物业很旧，花费超过 225 美元，这不值得
美好的。
一切都很好
Our stay was for the holiday break. Everything overall was fine. We only wish the beds were more comfortable. They’re very stiff. Also the breakfast options. Understandable it doesn’t have to be offered but just giving a waffle without a protein seems a bit meh. We just ****** it up and ate out. The staff was great, customer service was on point when there was an issue with our key they fixed it immediately. We’d stay again for sure since we can take our puppy with us.
At check in clerk tried to double bill saying I didn’t pay on site showed him receipt that I paid still wasn’t good enough when I was on phone with ******* for 10minutes all of a sudden it was ok just a over all shady experience
Once we arrived we were told to pay an additional $100 for a deposit. Ummm NO! Then we went to our room and tried to settle in. We went to leave and our room door would not lock. We told the desk person who weirdly said he lives right across the room from our room. We got what they call, “ upgrade” for the door not locking. The room was very unusual and had a kitchenette between the beds ( fire hazard). The sink in the middle of the room was clogged and there were stains in the tub as pictured. A/C didn’t work as it should. I do not recommend
The booking site is a complete lie. This place is old and smelly. The walls and floors had dirt and food all over them. There is lots of evidence of bedbugs and other bugs. The smell is awful.
Staff nice. Rooms need to better clean. Bathroom needs to be updated. Parking lot needs to be paved. Pool needs to be updated.
I had accident in this hotel and hurt myself. I did go to the emergency doctors. I have a report about it. They owe me money. I did not stay the whole term. The police officer help me move it to another quality in hotel better than this one, he put me and my granddaughter who’s four years old out like 730 Wednesday And he did not even do an issue report of me falling it hurt