酒店回复: Dear Jordan, We’re glad to hear that you found the property and room clean. We sincerely apologize for the unpleasant odor you experienced during your stay. This is not the standard we strive to maintain, and we are addressing the issue with our team to prevent this from happening again. On a positive note, we’re glad to hear that you found the property and room clean. We truly appreciate your comments and hope you will give us another opportunity to provide you with a more pleasant experience.Sincerely,Hotel Management
酒店回复: Dear Guest, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your time with us and that you have already decided to return. See you soon, and until then, safe travels!Sincerely,Hotel Management
4.0分
情侣出游
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非常适合我们在 McMenamins Anderson 学校附近过夜，我们在那里参加了圣帕特里克节活动。
干净，早上还享用了早餐
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酒店回复: Dear Guest,Thank you for choosing Extended Stay America and for your fantastic review. We’re so glad to hear that our hotel was perfect for your overnight stay and that you enjoyed your time at the St. Patrick’s event at McMenamins Anderson School. We’re also happy you found the hotel clean and that you enjoyed breakfast in the morning. We hope to see you soon!Sincerely,Hotel Management
酒店回复: Dear Yvonne, We apologize for the inconvenience you experienced during your stay. Your comments regarding the reception service and the cleanliness of the second floor are concerning, and we will address them with our team immediately to ensure a more professional and pleasant experience for future guests. We value your input and hope you will allow us to serve you better in the future. Sincerely,Hotel Management
酒店回复: Dear Katrina, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Thank you for bringing this to our attention as we continually strive to improve. We would love the opportunity to provide you with the hospitality you deserve and which you have come to expect from our brand. Thank you again, and we wish you all the best.Sincerely,Hotel Management
酒店回复: Dear Natalie,Thank you for sharing your detailed feedback. We sincerely apologize for the inconvenience caused by the lack of bedding and amenities in your room and the delay in service due to staffing limitations. While we strive to provide a seamless experience, we fell short during your stay. Your comments about the need for better communication and staffing, particularly during busy periods, are noted, and we are committed to improving these areas. We also regret the unavailability of breakfast and understand how frustrating this must have been. We truly appreciate your understanding regarding our clean rooms and friendly staff, and we hope you will consider giving us another chance to provide a better experience in the future.Sincerely,Hotel Management
酒店回复: Dear Camille, Thank you for your candid review; we apologize if your stay was anything other than perfect. Your experience does not represent our usual performance, and we genuinely regret not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the outstanding stay you deserve.Sincerely,Hotel Management
1.0分
商务出差
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总体而言，这是又一次长期住宿。
有些员工粗鲁、咄咄逼人、充满威胁和敌意。
吸烟者必须在暴雨中在室外吸烟，没有遮挡。
现场没有住处，尽管前台通知有自动售货机和洗衣房的住处。
不会再来，不会再使用 Extended Stay America。
电视坏了。简单修复。
洗碗机控制不工作。晚上停车场里有奇怪的人。无需无担保的门禁卡即可进入大楼。
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酒店回复: Dear Noah,Thank you for your detailed feedback, and we deeply regret that your stay did not meet expectations. We apologize for the issues you encountered, including staff behavior, lack of amenities, and maintenance concerns. Your comments about security and comfort are concerning, and we will address these with our team to make necessary improvements. We strive to create a welcoming and secure environment for all guests, and your experience falls short of our standards. We hope you might reconsider and give us another opportunity to provide a better stay in the future.
太棒了！没有评判或斜眼看人。非常专业，对酒店非常了解。房间和走廊干净。欢迎宠物全天喝咖啡，没有人被绊倒！感谢入住台的 Allen，他会弹奏尤克里里琴，他很善良、细心，脚踏实地，没有机会说再见，但当没有其他人愿意说再见时，他让我们有宾至如归的感觉，真是太棒了。
总体而言，酒店和房间都很便宜，但很干净。但是，二楼和房间的气味非常难闻。我不确定二楼的走廊是什么味道，但味道并不好闻。房间里有烧焦的炸鱼的味道，即使打开窗户也无法改善这种气味。接下来的一天里，这种气味一直粘在我的衣服上。
会再次入住。
总体来说，这是一次很棒的体验。不幸的是，下雪了，所以 Dish Network 停止服务，没有有线电视。非常干净，非常安静。我会再次入住这里。
非常适合我们在 McMenamins Anderson 学校附近过夜，我们在那里参加了圣帕特里克节活动。
干净，早上还享用了早餐
位置很方便。前台没有工作人员。门口留了一张手写便条，让我用电话拨打。电话响了，但无人接听。一名男子走近我，打扮得像个流浪汉。他没有穿制服，也没有明显的名牌。他既不专业也不友好。我房间所在的二楼有猫尿味。因为是假期，我无法做出其他安排。我不会再住这里了。
工作人员非常友好，我们提出要求时，他们提供了额外的毯子和枕头。我们隔壁的房间里有狗，但我们进房间后就听不到它们的声音了。缺点是这里比较旧，肯定需要换新床垫。我们的床垫上沾满了污渍，而且相当破旧。冰箱坏了，冰柜也只能工作一半。花了一整晚才冻出一盘冰。
糟糕的住宿。我不得不做所有事情！
每当我住酒店时，我都会检查毛巾、床单和椅子。其中一条毛巾的褶皱里有一根长头发，一条没什么大不了的……但当我拉开床单时，发现上面有污垢和死皮……就像他们只是重新铺了床而不是换了床单一样。地毯和浴室地板上有蓝筹屑。“免费早餐”只是咖啡和预先包装好的松饼。当我打电话要多个东西时，我被告知我必须下楼去拿。当我要求换床时，我必须自己动手……什么样的酒店会让你在离开前打扫、换床单和倒垃圾？
房间很干净，员工也很友好。但是我们预订了一间 4 人间。我们的房间有一张大号床和一张折叠沙发，我们到达时，沙发没有床铺。我们不得不等到下午 6 点才换上干净的床上用品，因为只有一名员工在工作。我们还不得不等待杯子、盘子和餐具。前台显然知道我们有 4 位客人，所以应该沟通一下，但我听到另一位客人说他也遇到了同样的问题。他们下午需要更多的员工。那位工作人员忙得不可开交，很难联系到。他们提供的早餐也无法提供，因为他们的货物一直没有送达……我们住在这里是为了去林伍德购物。我不会再住在这里了，我会找一个更近一点的地方。房间和泳池区很干净，但没有便利设施。房间里甚至没有吹风机。
价格稍低一些。员工很友好，但不知为何我们没有咖啡或欧陆式早餐，入住时没有注明。冰箱把食物冻住了。房间很干净，但大堂的地毯不干净。交通便利。附近有很多食物可供选择。想知道员工短缺是否像我们所有人一样是个问题。如果这就是缺点的问题，那可以理解。我们都只是在努力跟上。
总体而言，这是又一次长期住宿。
有些员工粗鲁、咄咄逼人、充满威胁和敌意。
吸烟者必须在暴雨中在室外吸烟，没有遮挡。
现场没有住处，尽管前台通知有自动售货机和洗衣房的住处。
不会再来，不会再使用 Extended Stay America。
电视坏了。简单修复。
洗碗机控制不工作。晚上停车场里有奇怪的人。无需无担保的门禁卡即可进入大楼。