This was a terrible room. We walked in and there were no pillows on the beds, no trash bags in the trash can, and only a partial roll of toilet paper in the bathroom. The radiators on the walls were rusty and dirty, there was a puddle in front of the fridge, and the floors needed to be swept. We turned the TV on and there was no signal, because the antenna cable was broken and barely connected to the TV. We called and asked for pillows and for someone to fix the TV, and we were told that someone would come in the morning for the TV. That night, a huge bug ran across my bed, and the next morning there was absolutely NO hot water, and also no plugs for the bathtub! I asked about having someone come spray for bugs, and they didn't have anyone who could do it before Monday (we were there Friday-Sunday). Also, the office is only open from 11am - 7pm, so we had to wait until they opened on Saturday to get toilet paper and hot water! They never fixed the TV because the maintenance man called out. The pictures made it look nice, it was NOT. We would have asked for a refund but we booked through a 3rd party so we couldn't get one.
展开
酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the HomeTowne Studios Denver - Lakewood West. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the television and how you encountered the bugs. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,IshiRed Roof Management RediResponse Specialist
1.0分
家庭亲子
展开
Travelocity you should be ashamed for posting this place as a hotel. It’s a month to month rental for those that can’t afford housing. This is not a hotel, motel, or anything that a traveler would ever want to stay at. Disgusting, in disrepair, smelled awful. The bed was kind of comfy 4/10.
展开
酒店回复: Thank you for taking the time to share your feedback. We're very sorry to hear that your stay did not meet your expectations. We understand how important it is for travelers to feel comfortable and safe, and we sincerely apologize if the condition of the property or its presentation online was misleading or disappointing.We want to clarify that our property serves both short-term and extended-stay guests, and we strive to accommodate a wide range of needs. That said, cleanliness, maintenance, and guest satisfaction are top priorities, and it’s clear from your experience that we fell short.Your comments have been shared with our team and with Travelocity to ensure that the listing accurately reflects the nature of the accommodations. We appreciate your honesty, and we’re taking your feedback seriously to make necessary improvements.
1.0分
家庭亲子
This was literally a crack head house. This property shouldn’t be on ******* at all… the pictures are extremely misleading.
展开
酒店回复: Dear Esteemed Guest,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Denver - Lakewood West. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the property and the misleading information you encountered.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,JannaRed Roof ManagementRediResponse Specialist
1.0分
朋友出游
展开
Do not stay here!! It is not like the pictures at all! It is unsafe! We arrived after 9 pm and the front lobby was closed; when we called, the gal came to the door but wouldn’t even come out herself. She would only open the door an inch or two, wide enough to pass a paper we had to sign and the room key. There were vagrants all around. The non-smoking room we were given smelled of cigarettes and had burn marks all throughout the bathroom. We decided to cancel our stay. I will say the general manager who I spoke with a few days later was kind and refunded two of the three nights without a lot of trouble, but we had to pay the first night even though we didn’t stay there. We were so relieved to stay somewhere else that we almost didn’t care.
展开
酒店回复: Dear Valued Guest, Thank you for sharing your experience at HomeTowne Studios Denver - Lakewood West. We are sorry you had a less than satisfactory experience. It's disappointing to know that the room didn't match our representation and that you felt unsafe. I appreciate you mentioning the general manager's helpfulness in issuing a partial refund.Please be assured that I will be addressing these issues with our staff to ensure that these lapses are corrected and do not happen again. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
2.0分
其他
Worst
Bloodied mattress. Dirty curtains and walls. Worn paint in bathroom. Front desk addressed all after complaint.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Denver - Lakewood West. The situation you described regarding the state of the bathroom, curtains, mattress and walls is truly upsetting. We apologize for the inconvenience this may have caused you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
1.0分
其他
Property was dirty and rooms smelled like smoke. area around the hotel was very sketchy.
展开
酒店回复: Dear Valued Guest, We appreciate you sharing your feedback following your stay at the HomeTowne Studios Denver - Lakewood West. I am very sorry to hear about the cleanliness issues and the smoke smell you experienced in your room. I also regret that the area around the hotel did not meet your expectations. This is certainly not the standard we aim to provide. Please accept my sincerest apologies for any distress or inconvenience this has caused you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely,JoeRed Roof ManagementRediResponse Specialist
1.0分
商务出差
展开
This whole property is disgusting from the nasty floors to the stained nasty sheets. They didn’t even give me a cotton instead just a polyester blanket that had what look like cigarette holes and juice stains.
Everything was disgusting like you don’t want it’s a total slum
展开
酒店回复: We're very sorry to hear about your experience and truly regret that the property did not meet your expectations. Cleanliness and guest comfort are top priorities for us, and it’s clear that we fell short in your case.We take feedback like this seriously and have already addressed the concerns with our cleaning team to ensure this does not happen again. The issues with the bedding and blanket are unacceptable, and we are replacing items and reviewing our standards immediately.We understand your frustration and apologize for the inconvenience. We appreciate you bringing this to our attention and would welcome the opportunity to make things right, should you consider staying with us again in the future.
我们住了两个非常糟糕的房间，其中一个简直是最差的。冰箱噪音很大，房间本身有股难闻的气味，而且完全没有窗帘。房间外面也很脏。对我们来说，这酒店绝对不值这个价钱。
又脏又不卫生。感觉还挺吓人的。
糟糕的酒店，千万别住这里。房间和广告宣传的完全不一样。房间简直恶心到像发生过多个犯罪现场一样。我付了大床，结果床却不是大床。床单脏兮兮的，满是污渍。浴室糟透了。马桶上沾满了头发，我们唯一的肥皂是淋浴房里的洗发水。永远不要住这里。
Horrible Hometown Studios!
This was a terrible room. We walked in and there were no pillows on the beds, no trash bags in the trash can, and only a partial roll of toilet paper in the bathroom. The radiators on the walls were rusty and dirty, there was a puddle in front of the fridge, and the floors needed to be swept. We turned the TV on and there was no signal, because the antenna cable was broken and barely connected to the TV. We called and asked for pillows and for someone to fix the TV, and we were told that someone would come in the morning for the TV. That night, a huge bug ran across my bed, and the next morning there was absolutely NO hot water, and also no plugs for the bathtub! I asked about having someone come spray for bugs, and they didn't have anyone who could do it before Monday (we were there Friday-Sunday). Also, the office is only open from 11am - 7pm, so we had to wait until they opened on Saturday to get toilet paper and hot water! They never fixed the TV because the maintenance man called out. The pictures made it look nice, it was NOT. We would have asked for a refund but we booked through a 3rd party so we couldn't get one.
Travelocity you should be ashamed for posting this place as a hotel. It’s a month to month rental for those that can’t afford housing. This is not a hotel, motel, or anything that a traveler would ever want to stay at. Disgusting, in disrepair, smelled awful. The bed was kind of comfy 4/10.
This was literally a crack head house. This property shouldn’t be on ******* at all… the pictures are extremely misleading.
Do not stay here!! It is not like the pictures at all! It is unsafe! We arrived after 9 pm and the front lobby was closed; when we called, the gal came to the door but wouldn’t even come out herself. She would only open the door an inch or two, wide enough to pass a paper we had to sign and the room key. There were vagrants all around. The non-smoking room we were given smelled of cigarettes and had burn marks all throughout the bathroom. We decided to cancel our stay. I will say the general manager who I spoke with a few days later was kind and refunded two of the three nights without a lot of trouble, but we had to pay the first night even though we didn’t stay there. We were so relieved to stay somewhere else that we almost didn’t care.
Worst
Bloodied mattress. Dirty curtains and walls. Worn paint in bathroom. Front desk addressed all after complaint.
Property was dirty and rooms smelled like smoke. area around the hotel was very sketchy.
This whole property is disgusting from the nasty floors to the stained nasty sheets. They didn’t even give me a cotton instead just a polyester blanket that had what look like cigarette holes and juice stains.
Everything was disgusting like you don’t want it’s a total slum