酒店回复: Estimado Huésped,Gracias por tomarse el tiempo para compartir su experiencia en HomeTowne Studios Denver - Lakewood West. Lamento mucho el estado inaceptable de su habitación. Las quejas que ha descrito, incluyendo el estado del mobiliario, las instalaciones, la calidad del aire, las cerraduras y el baño, están muy por debajo de nuestros estándares. Comprendo su frustración ante la discrepancia entre las fotos del anuncio y la realidad de su experiencia. Le pedimos disculpas por no haberle proporcionado una habitación limpia y en buen estado.En Red Roof, nuestro objetivo es que confíe en nuestra capacidad para prevenir problemas similares en el futuro. Sepa que compartiré sus comentarios con el resto del equipo. Esperamos que nos dé la oportunidad de brindarle una experiencia mejorada la próxima vez que nos visite.Atentamente,JohnRed Roof ManagementEspecialista en RediResponse
酒店回复: Estimado viajero:Gracias por tomarse el tiempo para compartir su experiencia en HomeTowne Studios Denver - Lakewood West. Lamentamos mucho que su habitación no estuviera en perfectas condiciones a su llegada y las molestias que tuvo para obtener sábanas y toallas limpias. Le pedimos nuestras más sinceras disculpas.En Red Roof, nuestro objetivo es que confíe en nuestra capacidad para evitar problemas similares en el futuro. Sepa que valoramos su preferencia y agradecemos su viaje. Gracias por compartir sus inquietudes y esperamos que vuelva a hospedarse con nosotros para tener la oportunidad de brindarle una mejor experiencia.Atentamente,JannovemGerencia de Red RoofEspecialista en Respuesta a Problemas
5.0分
其他
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The best customer service starts here. Always graded with warm smile and treated like your family. I’ll return again and again and recommend everybody. I know who goes out of town that needs a hotel..
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Denver - Lakewood West. It's wonderful to hear that you experienced exceptional customer service with us. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay.Hearing from satisfied guests like you encourages all of us at Red Roof to keep delivering great service every day. Thank you for sharing your feedback and we we look forward to welcoming you back for another exceptional stay in the future!Sincerely,JonainaRed Roof ManagementRediResponse Specialist
1.0分
其他
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They room didn't appear to have been cleaned properly. Food under microwave glass player, dirty refrigerator, ac didn't blow cold. I've got pictures and I need to see if all my charges were refunded. My brother was having open my heart surgery off Union and 2nd. After I saw the room condition,I immediately went to the office, they said look at another one!!! Yeah I'd like to bring roaches into a cardiac ICU .
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酒店回复: Thank you for sharing your experience. We’re very sorry to hear about the condition of your room and the inconvenience you encountered during such a stressful time for you and your family. Cleanliness and comfort are top priorities for us, and it’s disappointing to learn we did not meet those expectations. Please reach out to our management team directly so we can review your stay details and ensure any applicable refunds or adjustments have been processed. We truly regret that this experience added to an already difficult situation and appreciate you bringing these concerns to our attention so we can address them promptly.
5.0分
其他
The staff here is amazing. You don’t ever feel unwelcome or not like a VIP. They go above and beyond to make your stay awesome!!
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酒店回复: Thank you Davina! We appreciate your kind review about our staff! We enjoy having you here! Please don't hesitate to let us know if you need anything additional!
2.0分
其他
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The first room I was assigned had clearly been smoked in. The staff was very kind and got me a new room. The second room didn't smell as bad, but there were cigarette burns in the comforter and a dead bug on my bathroom sink. The living room area didn't have a light and the place couldn't have been more bare bones. I would not return.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced during your stay. What you described does not reflect the standards we strive to maintain, and we regret that we fell short. We appreciate your kind words about our staff and will be addressing the cleanliness and maintenance concerns you mentioned with our housekeeping and maintenance teams right away. We hope you’ll consider giving us another opportunity to provide you with a more comfortable and enjoyable experience in the future.
1.0分
商务出差
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This was all the money we had as we were waiting for our apartment to be ready and this place smelt like old dirty water they had bugs in the bathroom and kitchen area. You need a key card for certain parts of the property and people would just get in the car to open the gate. A lady was passed out in front of the building half the night. No screens on windows with a view of trash everywhere. This is not a place I would recommend or will my family and I ever return I should be able to get my money back. Horrible place disguised with everything
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酒店回复: Dear Alexis,Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations. We wish we had known about these concerns during your stay so we could have had the opportunity to address them right away. Our team is always available to assist and ensure our guests have a comfortable visit.
我们住了两个非常糟糕的房间，其中一个简直是最差的。冰箱噪音很大，房间本身有股难闻的气味，而且完全没有窗帘。房间外面也很脏。对我们来说，这酒店绝对不值这个价钱。
又脏又不卫生。感觉还挺吓人的。
房间里家具破损，油漆脱落，衣柜里满是涂鸦般的文字，烟味很重，门锁也坏了，浴室也坏了。我无法上传照片来对比真实情况和你发布的内容。请****去看看优先级列表，你会发现你发布的照片不是真的。
糟糕的酒店，千万别住这里。房间和广告宣传的完全不一样。房间简直恶心到像发生过多个犯罪现场一样。我付了大床，结果床却不是大床。床单脏兮兮的，满是污渍。浴室糟透了。马桶上沾满了头发，我们唯一的肥皂是淋浴房里的洗发水。永远不要住这里。
酒店没有提供清洁服务；我们到达时，房间甚至都没打扫过。我们不得不自己去拿干净的床单和毛巾，由于前台服务时间很短，这很麻烦。
The best customer service starts here. Always graded with warm smile and treated like your family. I’ll return again and again and recommend everybody. I know who goes out of town that needs a hotel..
They room didn't appear to have been cleaned properly. Food under microwave glass player, dirty refrigerator, ac didn't blow cold. I've got pictures and I need to see if all my charges were refunded. My brother was having open my heart surgery off Union and 2nd. After I saw the room condition,I immediately went to the office, they said look at another one!!! Yeah I'd like to bring roaches into a cardiac ICU .
The staff here is amazing. You don’t ever feel unwelcome or not like a VIP. They go above and beyond to make your stay awesome!!
The first room I was assigned had clearly been smoked in. The staff was very kind and got me a new room. The second room didn't smell as bad, but there were cigarette burns in the comforter and a dead bug on my bathroom sink. The living room area didn't have a light and the place couldn't have been more bare bones. I would not return.
This was all the money we had as we were waiting for our apartment to be ready and this place smelt like old dirty water they had bugs in the bathroom and kitchen area. You need a key card for certain parts of the property and people would just get in the car to open the gate. A lady was passed out in front of the building half the night. No screens on windows with a view of trash everywhere. This is not a place I would recommend or will my family and I ever return I should be able to get my money back. Horrible place disguised with everything