酒店回复: Hola Sofonias,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en HomeTowne Studios Detroit - Livonia. En Red Roof, la seguridad y la protección son algunas de nuestras principales prioridades, por lo que lamento saber que no se logró con usted. Sus comentarios son importantes para Red Roof y los tomaremos en consideración para realizar cambios que mejoren la experiencia de nuestros clientes. Esperamos que elija quedarse con nosotros nuevamente para que podamos tener la oportunidad de brindarle una mejor experiencia.Atentamente,SaneshaRed Roof Management RediResponse Specialist
1.0分
商务出差
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No coffee machine but there is sugar cream and coffee packs as a decor.. No clothes hangers but there is a closet with no (doors) No iron but there is an ironing board.
And ofcourse there is a nightstand but the bulbs are burnt. I called the front desk twice no changes I went to them they said ok we are working on it.. Guess what (nothing) happened from 8:00pm until 10:52am next day they didn’t do anything about it.. they didn’t even apologize. But within 12 minutes from 10:52 am until 11:04am the called the room twice as a (friendly reminder) for the 11:00 am check out. I wish I can add videos to the comment to share my lovely experience
1.0分
家庭亲子
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I make a reservation and they call me three hours before to cancel the reservation. This is bad business. I came all the way from Mississippi and he called me said he didn’t have no too bad in the bedroom. You only have one.
1.0分
其他
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The hotel cancelled my rooms the morning I was to arrive. The lady at front desk had very ignorant & nasty attitude. Then stated the hotel was booked.I had to find another hotel.
3.0分
情侣出游
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The room itself was nice and majority of it was clean. I will say that this place isn’t a hotel, it’s an apartment building lol. Whole families live there and it is extremely noisy. The children use the building and parking lot as a play place. They aren’t rude or anything just know that it can get rather noisy,
1.0分
其他
Absolute filthy. Walls floors dirty large gaps around door when shut. I refused to stay there.
1.0分
其他
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The hotel office closed at 11 pm, ******* reservation never had the check in details .
I have been charged for 1 night stay for not even able to get into room .the hotel staff never answered calls
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酒店回复: Dear Murali, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Detroit - Livonia. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with being charged and not staying, staff not answering the phone and a check-in time not on your ******* reservation. In the future please check on the policies section on ******* to see the check-in and checkout time.Your feedback is crucial to Red Roof and we’ll take your comments into consideration to make changes to enhance our customer experience. Once more thanks for posting your review. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,MatthewRed Roof Management RediResponse Specialist
3.0分
其他
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Decent for a night
I had a nice stay away from home which was needed. But, the room wasnt as clean. I had to change my own sheets and blanket. The floor was dirty, and the neighbors were loud and rude.
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酒店回复: Dear Rasheeda,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Detroit - Livonia. We are happy to read that you had a comfortable stay with us, however, you indicated that you were unsatisfied with the cleanliness of your clean, the noise disturbance you described and the other listed concerns. Please accept our sincerest apologies for any inconveniences caused. On your next stay should you have any issues while with us, please contact our front desk in real time, so we can take care of the issue to ensure your satisfaction.We do hope you will choose to stay with Red Roof again so we can have the opportunity to provide you with a better experience.Sincerely,BreannaRed Roof ManagementRediResponse Specialist
1.0分
商务出差
Not a decent hotel. Horrible smell and stink all over the place. Needs to learn customer service and courtesy not welcoming at all.
住得很愉快
安全性非常差
No coffee machine but there is sugar cream and coffee packs as a decor.. No clothes hangers but there is a closet with no (doors) No iron but there is an ironing board.
And ofcourse there is a nightstand but the bulbs are burnt. I called the front desk twice no changes I went to them they said ok we are working on it.. Guess what (nothing) happened from 8:00pm until 10:52am next day they didn’t do anything about it.. they didn’t even apologize. But within 12 minutes from 10:52 am until 11:04am the called the room twice as a (friendly reminder) for the 11:00 am check out. I wish I can add videos to the comment to share my lovely experience
I make a reservation and they call me three hours before to cancel the reservation. This is bad business. I came all the way from Mississippi and he called me said he didn’t have no too bad in the bedroom. You only have one.
The hotel cancelled my rooms the morning I was to arrive. The lady at front desk had very ignorant & nasty attitude. Then stated the hotel was booked.I had to find another hotel.
The room itself was nice and majority of it was clean. I will say that this place isn’t a hotel, it’s an apartment building lol. Whole families live there and it is extremely noisy. The children use the building and parking lot as a play place. They aren’t rude or anything just know that it can get rather noisy,
Absolute filthy. Walls floors dirty large gaps around door when shut. I refused to stay there.
The hotel office closed at 11 pm, ******* reservation never had the check in details .
I have been charged for 1 night stay for not even able to get into room .the hotel staff never answered calls
Decent for a night
I had a nice stay away from home which was needed. But, the room wasnt as clean. I had to change my own sheets and blanket. The floor was dirty, and the neighbors were loud and rude.
Not a decent hotel. Horrible smell and stink all over the place. Needs to learn customer service and courtesy not welcoming at all.