酒店回复: Dear Elizabeth, Thank you for sharing your feedback with us. We sincerely apologize for the unacceptable disturbances you experienced during your stay. Late night noise does not align with our commitment to providing guests with a comfortable and restful environment. We will address this issue with our staff to ensure that noise levels are monitored and policies are enforced more strictly in the future. We regret this impact on your stay and assure you that we will try to address these issues promptly. Your experience is important to us, and we would greatly appreciate the opportunity to provide you with a more positive visit in the future. Sincerely,Hotel Management
3.0分
其他
原文
翻译提供方：Google
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酒店回复: Dear Alyce, Thank you for choosing our hotel and for taking the time to leave your remarks. Our goal is to provide a great experience for our guests, offering clean, comfortable suites and excellent service in a safe environment. We hope you had a pleasant stay with us, and we look forward to your next visit. Sincerely,Hotel Management
3.0分
情侣出游
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翻译提供方：Google
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酒店回复: Dear walberto, Thank you for taking the time to share your experience with us. We are sorry about the challenges you encountered. Our front desk team is always here to assist you. Please consider giving us another opportunity to provide a much more positive experience.Sincerely,Hotel Management
1.0分
其他
It was horrible the worst experience I have ever had. The bathroom had black mold the room smelled so bad.
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酒店回复: Dear Marques, We are truly sorry to hear about your unpleasant experience and sincerely apologize for the condition of your room and bathroom. What you described is not reflective of our usual standards, and we take reports of mold or odor very seriously. Our maintenance and housekeeping teams have been informed to investigate and correct the issue immediately. We deeply regret any discomfort caused during your stay and appreciate your patience as we work to improve. We hope you will give us another chance to provide a better experience. Sincerely, Hotel Management.
1.0分
家庭亲子
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I didnt even stay. I requested a pet room they didnt have one. I was still charged for the room even though i had to go to a seperate hotel. I never got my refund so now my husband has to dispute it with the bank.
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酒店回复: Dear Shauna, We sincerely apologize for the inconvenience you experienced regarding your reservation and the pet-friendly room availability. It’s never our intention for any guest to feel dissatisfied, and we understand how frustrating billing issues can be. Your comments help us improve our communication and service for all future guests. We hope to welcome you back for a smoother experience.Sincerely,Hotel Management
3.0分
其他
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Elevator was being worked on which is fine, but the stairwell was dirty and smelt of urine. Bathroom sink did not drain well. A damp, moldy smell from the air conditioner.
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酒店回复: Dear Michael, We sincerely apologize for the condition of the stairwell, the bathroom sink issue, and the unpleasant odor from the air conditioner. These are not the standards we strive to uphold, and your feedback has been shared with our housekeeping and maintenance teams to ensure immediate corrective action. We greatly value your input as it helps us improve both comfort and cleanliness for our guests. We hope to have the chance to welcome you back.Sincerely, Hotel Management
1.0分
家庭亲子
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we arrived as scheduled we waited 10 minutes or more for someone to check us in when she came she was very rude the motel advertised cots we available on trguest we asked for one was told quite hatefully they didn't have any i reminded them their add said different she didn't care did not have explained had to have a cot still said no so i said then you cannot accommodate us she that is right so we cancelled stay not by our choice we were very tired but she would not accommodate even tho their own statement said they could i do not feel we should pay for this as we did show up made attempt to stay
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酒店回复: Dear linda, We sincerely apologize for the delay during check-in and the service you encountered. It is never our intention for guests to feel unwelcome, and we regret the misunderstanding regarding the availability of cots. Your comments highlight areas where we must improve communication and service, and we assure you this feedback has been shared with our team for corrective action. We understand your disappointment and truly regret the inconvenience caused. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
4.0分
情侣出游
The night clerk was absolutely amazing went above and beyond to ensure we got our room when they were sold out of rooms
即使价格如此，也令人失望。床很硬，枕头也没有。浴帘也没有，所以浴室地板上积水。如果长期住宿，厨房里放个碗或其他东西，可以用来微波炉加热或吃饭，可能会有帮助。梳妆台下面有垫片，而且垫片暴露在外，工作人员似乎没有必要把它们完全塞进梳妆台下面。
很棒的体验
为我们办理入住手续的女士很棒。我们想提前入住，她去检查是否有空房，并为我们找到了一间准备好的房间。非常乐于助人，客户服务也很棒。谢谢！
他们允许音乐一直响到凌晨 1 点以后。非常恶心，能闻到烟味和**味。另外，这里没有宠物，但狗在叫
好的
没有西班牙语
It was horrible the worst experience I have ever had. The bathroom had black mold the room smelled so bad.
I didnt even stay. I requested a pet room they didnt have one. I was still charged for the room even though i had to go to a seperate hotel. I never got my refund so now my husband has to dispute it with the bank.
Elevator was being worked on which is fine, but the stairwell was dirty and smelt of urine. Bathroom sink did not drain well. A damp, moldy smell from the air conditioner.
we arrived as scheduled we waited 10 minutes or more for someone to check us in when she came she was very rude the motel advertised cots we available on trguest we asked for one was told quite hatefully they didn't have any i reminded them their add said different she didn't care did not have explained had to have a cot still said no so i said then you cannot accommodate us she that is right so we cancelled stay not by our choice we were very tired but she would not accommodate even tho their own statement said they could i do not feel we should pay for this as we did show up made attempt to stay
The night clerk was absolutely amazing went above and beyond to ensure we got our room when they were sold out of rooms