酒店回复: Dear Elizabeth, Thank you for sharing your feedback with us. We sincerely apologize for the unacceptable disturbances you experienced during your stay. Late night noise does not align with our commitment to providing guests with a comfortable and restful environment. We will address this issue with our staff to ensure that noise levels are monitored and policies are enforced more strictly in the future. We regret this impact on your stay and assure you that we will try to address these issues promptly. Your experience is important to us, and we would greatly appreciate the opportunity to provide you with a more positive visit in the future. Sincerely,Hotel Management
4.0分
家庭亲子
原文
翻译提供方：Google
还不错
3.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Alyce, Thank you for choosing our hotel and for taking the time to leave your remarks. Our goal is to provide a great experience for our guests, offering clean, comfortable suites and excellent service in a safe environment. We hope you had a pleasant stay with us, and we look forward to your next visit. Sincerely,Hotel Management
3.0分
情侣出游
原文
翻译提供方：Google
没有西班牙语
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酒店回复: Dear walberto, Thank you for taking the time to share your experience with us. We are sorry about the challenges you encountered. Our front desk team is always here to assist you. Please consider giving us another opportunity to provide a much more positive experience.Sincerely,Hotel Management
2.0分
其他
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Room was clean but smelled
Staff was average but when checking in lady was super slow and our keys didn’t work twice.
Parking lot was a bit dark.
The elevator was out of service the entire stay and no one was even there working on it.
No ice machine
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酒店回复: Dear Jessica,Thank you for taking the time to evaluate our hotel. We are glad your room cleanliness met your expectations, but we're sorry to hear about the challenges you faced during check-in and with your room keys. This is not the level of service we strive for and we appreciate your patience. Additionally, we understand the inconvenience caused by the elevator and lighting issue in the parking area. We will share your comments with our team promptly. We genuinely value your insights to help us improve our guets experience and we would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
1.0分
其他
It was horrible the worst experience I have ever had. The bathroom had black mold the room smelled so bad.
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酒店回复: Dear Marques, We are truly sorry to hear about your unpleasant experience and sincerely apologize for the condition of your room and bathroom. What you described is not reflective of our usual standards, and we take reports of mold or odor very seriously. Our maintenance and housekeeping teams have been informed to investigate and correct the issue immediately. We deeply regret any discomfort caused during your stay and appreciate your patience as we work to improve. We hope you will give us another chance to provide a better experience. Sincerely, Hotel Management.
2.0分
其他
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It was OK place, clean enough at the first day when I check in.
The breakfast was almost none(only instant cereal packs and hot water, coffee, a couple packed muffins)
I stayed for 5 days, and the bed was never changed nor the towels; there were several large garbage bags and you had to put garbages into them and leave them outside the door if the bags were full. They never cleaned my room during the 5 days.
Bed was comfortable, but the air-conditioner was old and noisy.
Not worth the money I paid for.
Not recommended.
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酒店回复: Dear Guest, We sincerely apologize that your stay did not meet your expectations regarding housekeeping, breakfast options, and the condition of the air conditioner. Providing a clean, comfortable, and well-maintained environment for all our guests is our top priority, and we regret that we fell short during your visit. Your comments have been shared with our housekeeping and management teams to ensure improvements and a better experience for future guests. We truly appreciate your input, as it helps us enhance our services.Sincerely,Hotel Management
1.0分
家庭亲子
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I didnt even stay. I requested a pet room they didnt have one. I was still charged for the room even though i had to go to a seperate hotel. I never got my refund so now my husband has to dispute it with the bank.
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酒店回复: Dear Shauna, We sincerely apologize for the inconvenience you experienced regarding your reservation and the pet-friendly room availability. It’s never our intention for any guest to feel dissatisfied, and we understand how frustrating billing issues can be. Your comments help us improve our communication and service for all future guests. We hope to welcome you back for a smoother experience.Sincerely,Hotel Management
即使价格如此，也令人失望。床很硬，枕头也没有。浴帘也没有，所以浴室地板上积水。如果长期住宿，厨房里放个碗或其他东西，可以用来微波炉加热或吃饭，可能会有帮助。梳妆台下面有垫片，而且垫片暴露在外，工作人员似乎没有必要把它们完全塞进梳妆台下面。
很棒的体验
为我们办理入住手续的女士很棒。我们想提前入住，她去检查是否有空房，并为我们找到了一间准备好的房间。非常乐于助人，客户服务也很棒。谢谢！
他们允许音乐一直响到凌晨 1 点以后。非常恶心，能闻到烟味和**味。另外，这里没有宠物，但狗在叫
还不错
好的
没有西班牙语
Room was clean but smelled
Staff was average but when checking in lady was super slow and our keys didn’t work twice.
Parking lot was a bit dark.
The elevator was out of service the entire stay and no one was even there working on it.
No ice machine
It was horrible the worst experience I have ever had. The bathroom had black mold the room smelled so bad.
It was OK place, clean enough at the first day when I check in.
The breakfast was almost none(only instant cereal packs and hot water, coffee, a couple packed muffins)
I stayed for 5 days, and the bed was never changed nor the towels; there were several large garbage bags and you had to put garbages into them and leave them outside the door if the bags were full. They never cleaned my room during the 5 days.
Bed was comfortable, but the air-conditioner was old and noisy.
Not worth the money I paid for.
Not recommended.
I didnt even stay. I requested a pet room they didnt have one. I was still charged for the room even though i had to go to a seperate hotel. I never got my refund so now my husband has to dispute it with the bank.