下午入住时候前台找不到人，晚上十点再来的时候前台准备下班了！好不容易安排入住，还让我交 100 美元押金，早上才能退。我说我不吸烟，不会产生罚款。这才没有交！进入房间那叫一个破啊，极其的老旧也就算了，房间里一股强烈的 drug 味道！连香皂都没有！结果实在是熏得受不了，**味道太重了，强烈要求换了房间！这才能睡了！早上退房前台也没来上班呢！我的乖乖，幸好没有交押金！否则都找不到人！确实是太差劲了！这是我住过的最差最差的的酒店！
酒店回复: Dear Guest, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. Considering this a rare incident, we hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
酒店回复: Dear Guest, Thank you for being our guest. We are sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. However, we will be sure that the room you occupied is professionally inspected and treated as a precaution. Thank you again for bringing this to our attention. We hope to have another chance to show you the hospitality and stay you deserve whenever you return to the area. Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
我的房间不干净。用过的抹布留下了，梳妆台和地板上还有以前留下的物品。
展开
酒店回复: Dear Ahman, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our hotel was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. Please allow us a second chance and revisit the next time you are in the area and enjoy our commitment to exceptional hospitality. Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
坏的
展开
酒店回复: Dear Latiqua, On behalf of our entire team, we apologize for not meeting your expectations during your recent comment. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Hotel Management
3.0分
其他
原文
翻译提供方：Google
我
展开
酒店回复: Dear Caleb, Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you this way.Sincerely,Hotel Management
1.0分
其他
展开
Dirty and not maintained
I’ve stayed in some dirty places but there was dirt on the walls and electrical wires hanging out of the ceiling. The bathroom was so stained and the curtain didn’t even cover the tub. It appears the rod came off and the repair job was just a big glop of spackle. The smell was of mold. The ironing board was even filthy dirty. The door hand chunks missing from the bottom. The staff at the front desk acted inconvenienced and not friendly. The elevator worked that was the only plus. The management can do better at cleaning and maintaining these rooms.
展开
酒店回复: Dear Stacey, Thank you for taking the time to share your feedback. We sincerely apologize for the condition of your room and the impression it left. The concerns you raised reflect a lapse in the quality and attention we strive to maintain. Your comments regarding the upkeep and staff interaction have been shared with the relevant teams for immediate review and corrective action. It’s disheartening to know your stay was not reflective of our standards. We appreciate your honesty and hope to have the opportunity to provide a significantly improved experience should you choose to return in the future.Sincerely,Hotel Management
2.0分
其他
展开
The property had a good score on Orbitz. But the property left a whole lot to be desired. I was afraid to touch the refrigerator. It looked unclean and sticky. The room also had a weird smell. The staff on check-in tried different rooms but ultimately, this one was what I wound up with. I was tired so I didn't request a different room. I had trouble with the key. Twice using the key, it waa red before it turned green. And then it stopped working altogether. Thank goodness this happened while the office was open. He was able to recode the key.
Also the bathroom sink drained slowly. As if there was a clog somewhere.
I would not stay there again.
wanted to check out prior to the office opening, but there were no signs indicating how to do that.
展开
酒店回复: Dear Felicia, Thank you for sharing your experience. We’re glad the front desk made an effort to help with room options and was available to assist with the key issue. However, we regret that the overall condition of the room and some maintenance concerns affected your comfort. Your comments about cleanliness, functionality, and the checkout process are appreciated and will be shared with the team. We value your feedback, and thank you for bringing these details to our attention.Sincerely,Hotel Management
1.0分
家庭亲子
展开
The front office staff member that assisted me when I checked in was super sweet and helpful….. buuuuuut other than that I’m glad we only needed to sleep and wash the next morning because this was NOT a place I would have stayed and DEFINITELY NOT another night!!!!!!
The pictures are probably from when this place was originally established because everything was VERY USED. In addition to the look itself the room was not properly cared for/cleaned by housekeeping. They did not complete the process!!!! There were crumbs on the floor (literally a whole section that couldn’t be missed by a blind person) and they didn’t even complete making the bed. So the gentleman that checked me in came to the room and completed the making of the bed and vacuumed. What he could not do, without a magic wand, was make the room look like the pictures or get the odd smell from the room and curtains (LISTEN it wasn’t my idea to smell them in the first place but when I went to close them the smell coming off of them was inevitable).
I’ve booked extended stays before and have found some beautiful places (for less than I spent here) so I figured why not!?!? WellI’m got the WHY NOT on this one and I would NEVER book with or recommended this facility again!!!!!!! But the gentleman in the office deserves a raise because he was doing his job and others and was the BEST part of this experience.
If I had the time to focus on booking elsewhere I would have and wouldn’t have bothered with a refund!!!!
展开
酒店回复: Dear Sheileah, Thank you for taking the time to share such detailed feedback. We’re glad the front desk associate made a positive impression, and we’ll be sure his efforts are recognized. That said, we sincerely apologize for the condition of the room and the overall experience not meeting your expectations. The issues you mentioned regarding cleanliness and upkeep are concerning and fall short of the standards we aim to provide. Your comments will be shared with the appropriate teams so we can take steps to improve both our housekeeping process and overall guest satisfaction. We regret that this stay was disappointing and hope your next travel experience is much more enjoyable.Sincerely,Hotel Management
下午入住时候前台找不到人，晚上十点再来的时候前台准备下班了！好不容易安排入住，还让我交 100 美元押金，早上才能退。我说我不吸烟，不会产生罚款。这才没有交！进入房间那叫一个破啊，极其的老旧也就算了，房间里一股强烈的 drug 味道！连香皂都没有！结果实在是熏得受不了，**味道太重了，强烈要求换了房间！这才能睡了！早上退房前台也没来上班呢！我的乖乖，幸好没有交押金！否则都找不到人！确实是太差劲了！这是我住过的最差最差的的酒店！
汽车旅馆
房间里有一股怪味。我入住的时候，乙烯基地板上到处都是湿脚印，我用自己的纸巾擦干湿点后，地板上沾满了灰尘。最后我和同伴一起睡在了病房里，而不是住在汽车旅馆。我提早放弃了我的房间。真是太失望了。没有星级。
这个地方简直恶心到不行，简直是各方面都最差劲的地方。除非你喜欢虫子和臭烘烘的房间，否则最好别来。7分钟路程外有一家舒适套房酒店，相比之下，它简直就是皇宫酒店。
我的房间不干净。用过的抹布留下了，梳妆台和地板上还有以前留下的物品。
坏的
我
Dirty and not maintained
I’ve stayed in some dirty places but there was dirt on the walls and electrical wires hanging out of the ceiling. The bathroom was so stained and the curtain didn’t even cover the tub. It appears the rod came off and the repair job was just a big glop of spackle. The smell was of mold. The ironing board was even filthy dirty. The door hand chunks missing from the bottom. The staff at the front desk acted inconvenienced and not friendly. The elevator worked that was the only plus. The management can do better at cleaning and maintaining these rooms.
The property had a good score on Orbitz. But the property left a whole lot to be desired. I was afraid to touch the refrigerator. It looked unclean and sticky. The room also had a weird smell. The staff on check-in tried different rooms but ultimately, this one was what I wound up with. I was tired so I didn't request a different room. I had trouble with the key. Twice using the key, it waa red before it turned green. And then it stopped working altogether. Thank goodness this happened while the office was open. He was able to recode the key.
Also the bathroom sink drained slowly. As if there was a clog somewhere.
I would not stay there again.
wanted to check out prior to the office opening, but there were no signs indicating how to do that.
The front office staff member that assisted me when I checked in was super sweet and helpful….. buuuuuut other than that I’m glad we only needed to sleep and wash the next morning because this was NOT a place I would have stayed and DEFINITELY NOT another night!!!!!!
The pictures are probably from when this place was originally established because everything was VERY USED. In addition to the look itself the room was not properly cared for/cleaned by housekeeping. They did not complete the process!!!! There were crumbs on the floor (literally a whole section that couldn’t be missed by a blind person) and they didn’t even complete making the bed. So the gentleman that checked me in came to the room and completed the making of the bed and vacuumed. What he could not do, without a magic wand, was make the room look like the pictures or get the odd smell from the room and curtains (LISTEN it wasn’t my idea to smell them in the first place but when I went to close them the smell coming off of them was inevitable).
I’ve booked extended stays before and have found some beautiful places (for less than I spent here) so I figured why not!?!? WellI’m got the WHY NOT on this one and I would NEVER book with or recommended this facility again!!!!!!! But the gentleman in the office deserves a raise because he was doing his job and others and was the BEST part of this experience.
If I had the time to focus on booking elsewhere I would have and wouldn’t have bothered with a refund!!!!