酒店回复: Dear Aimee, Thank you for sharing your feedback. We appreciate your comments about our location and grounds. We understand your concerns regarding the condition of the hotel and the availability of staff overnight. Please know that your observations are important to us, and we are actively working on improvements. We hope you will consider staying with us again as we strive to enhance our services and overall guest experience.Sincerely,Hotel Management
1.0分
家庭亲子
原文
翻译提供方：Google
整个大厅都有一股难闻的臭味，房间里有化学物质的味道，幸运的是我整天都和家人在一起，只在房间里睡觉
2.0分
家庭亲子
原文
翻译提供方：Google
嗯
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酒店回复: Dear Luke, Thank you for choosing our hotel during your visit to our area. We appreciate your review and apologize for any inconvenience you may have experienced. We hope you will stay with us again so we can demonstrate our devotion to exceptional experiences. Thank you once more for taking the time to leave your review.Sincerely,Hotel Management
2.0分
其他
Tv didn't work. The refrigerator looked older than me. The office wasn't even open at 9am. Place smells funky. Would not recommend.
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酒店回复: Dear Guest, We regret to hear that your visit fell short of expectations and sincerely apologize for the inconvenience caused. The concerns you mentioned regarding the television, refrigerator, and the office being unavailable during your morning visit do not reflect our usual standards, and we are addressing them internally to prevent similar disappointments. We’re also sorry that the room’s overall condition and atmosphere weren’t as welcoming as they should have been. We hope you will allow us another opportunity to deliver a more comfortable and satisfactory visit.Sincerely,Hotel Management
5.0分
其他
Tyler , and June (Mercedes) are both exceptional employees . Always smiling and helpful. Two weeks a year this is my home ..
3.0分
其他
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Pet friendly and friendly say parking. Friendly desk clerk. To not very clean — kitchen floor and TV remote both dirty. No easy to make coffee in room. No plates or mugs. You can get a kit with pots & pans for an extra charge.
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酒店回复: Dear Rebecca, Thank you for reviewing your recent stay with us. We’re glad you appreciated our pet-friendly environment and our team’s friendliness. However, we apologize for the cleanliness concerns you encountered in your room and for any inconvenience with the in-room kitchen setup. Your comments have been shared with our team as we continually strive to enhance our accommodations and guest experience. We hope you’ll consider staying with us again so we can provide a more comfortable and seamless visit next time.Sincerely,Hotel Management
1.0分
家庭亲子
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The room and the hotel common areas were dirty, outdated. The tv wouldn’t work on the first night thankfully the general man at the front desk was amazing and fixed our issues. The gentleman that was at the front desk on Saturday was truly amazing. Everything else at the hotel needs extreme work. Upon arrival we went straight to target to buy cleaning products to clean in deodorize the room before we even unpacked our bags. I don’t think I would return, and if I do, it would be because of the gentleman at the front desk and only because of him.
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酒店回复: Dear Lashawnda, Thank you for taking the time to share your feedback with us. We sincerely apologize for the condition of your room and the common areas, as well as the inconvenience caused by the TV issue. At the same time, we are glad to hear that our front desk associate was able to assist you effectively and made a positive impact during your stay. Your comments have been shared with the relevant teams as we continuously work to enhance our facilities and services. We hope you will consider giving us another opportunity in the future so we can provide a more comfortable and enjoyable experience.Sincerely,Hotel Management
1.0分
家庭亲子
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I've never walked out of a hotel before, but we turned around and left this place just a few minutes after checking in. We arrived very late and the hotel smelled AWFUL. The lobby reeked, but we thought/hoped that it was maybe just that area. We were checked into a room on the 2nd floor basically above the lobby, and it stank also. I went to use the restroom, and walking back into the main part of the room was slammed by that stink again. It almost started to give me a panic attack and there was no way that we could stay there. We packed up and called the night attendant and said that we needed a refund. He was super apologetic and processed the refund -- both of which I appreciated -- but that was one of the worst hotel experiences I've ever had, whether in the US or traveling internationally.
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酒店回复: Dear Adrianne, Thank you for sharing your experience. We are truly sorry that the condition of the lobby and room made your stay so uncomfortable, and we understand how upsetting it must have been. While we’re glad the night attendant was able to assist promptly with your refund, your feedback highlights areas where we need to address cleanliness and overall environment more consistently. Please know that your comments have been shared with our team as part of ongoing efforts to improve guest experiences. We hope you might consider giving us another opportunity in the future to provide a comfortable and welcoming stay.Sincerely,Hotel Management
2.0分
其他
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The hotel seemed to openly identified that that there hotel just did not offer the same as other extended locations.
Kitchen had notjing to support use, the cabinets and shower were old, windows would not fully close.
They posted signs sying they did not offer breakfast at that location but sold kitchen settings. No ironing board either.
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酒店回复: Dear Guest, Thank you for taking the time to share your experience. We truly appreciate your candid observations, as they help us identify areas where we can improve. We are sorry to hear that certain aspects of your stay did not reflect the level of comfort and convenience we aim to provide. Your comments will be shared with the team to address maintenance needs and review amenity availability for a better experience. We hope to welcome you back for a more enjoyable visit in the future.Sincerely,Hotel Management
5.0分
其他
It’s a great place to stay. The staff is super good especially Mercedes and Tyler.
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酒店回复: Dear Richard, Thank you for choosing to stay with us and for taking the time to write such a kind review. It’s wonderful to know that Mercedes and Tyler made a lasting impression with their exceptional service. Your kind words mean a lot, and we’ll be sure to share your compliments with them. It was a pleasure hosting you, and we look forward to your next visit to Extended Stay America.Sincerely,Hotel Management
酒店需要大修 - 还不错。位置偏僻，旁边就是加油站。距离其他商店 5-10 米，非常近。前台没有值班人员。如果晚上遇到问题，需要下楼用酒店电话打电话。地面最多还行。
整个大厅都有一股难闻的臭味，房间里有化学物质的味道，幸运的是我整天都和家人在一起，只在房间里睡觉
嗯
Tv didn't work. The refrigerator looked older than me. The office wasn't even open at 9am. Place smells funky. Would not recommend.
Tyler , and June (Mercedes) are both exceptional employees . Always smiling and helpful. Two weeks a year this is my home ..
Pet friendly and friendly say parking. Friendly desk clerk. To not very clean — kitchen floor and TV remote both dirty. No easy to make coffee in room. No plates or mugs. You can get a kit with pots & pans for an extra charge.
The room and the hotel common areas were dirty, outdated. The tv wouldn’t work on the first night thankfully the general man at the front desk was amazing and fixed our issues. The gentleman that was at the front desk on Saturday was truly amazing. Everything else at the hotel needs extreme work. Upon arrival we went straight to target to buy cleaning products to clean in deodorize the room before we even unpacked our bags. I don’t think I would return, and if I do, it would be because of the gentleman at the front desk and only because of him.
I've never walked out of a hotel before, but we turned around and left this place just a few minutes after checking in. We arrived very late and the hotel smelled AWFUL. The lobby reeked, but we thought/hoped that it was maybe just that area. We were checked into a room on the 2nd floor basically above the lobby, and it stank also. I went to use the restroom, and walking back into the main part of the room was slammed by that stink again. It almost started to give me a panic attack and there was no way that we could stay there. We packed up and called the night attendant and said that we needed a refund. He was super apologetic and processed the refund -- both of which I appreciated -- but that was one of the worst hotel experiences I've ever had, whether in the US or traveling internationally.
The hotel seemed to openly identified that that there hotel just did not offer the same as other extended locations.
Kitchen had notjing to support use, the cabinets and shower were old, windows would not fully close.
They posted signs sying they did not offer breakfast at that location but sold kitchen settings. No ironing board either.
It’s a great place to stay. The staff is super good especially Mercedes and Tyler.