酒店回复: Dear dustin, We sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. This is not the level of service we strive to provide, and we understand the importance of a comfortable and sanitary environment for our guests. Your feedback is valuable, and we will address these concerns promptly to ensure improvements in our cleaning and maintenance processes. We sincerely regret any inconvenience caused, and we hope to have the opportunity to make amends in the future. Sincerely,Hotel Management

酒店回复: Dear Leny, Thank you for selecting us and appreciating the front desk staff. However, we are sorry for your disappointment with one of the night staff's behavior in handling your request. We will discuss this with our staff to find out what went wrong and to handle this situation better and avoid delays in check-in. Our utmost priority is to exceed your expectations by making every possible effort to deliver outstanding service. We appreciate your business and hope to serve you again with a better experience.Sincerely,Hotel Management

酒店回复: Dear darren, Please accept our apologies for your allotted suite not meeting your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

酒店回复: Dear Sean, We sincerely apologize for the inconvenience you encountered during your stay. Your experience does not align with our standards, and we regret any disappointment caused. We appreciate your feedback regarding the absence of breakfast, the smoke odor in your designated room, and the oversight with the towels. Rest assured, we are addressing these issues to enhance the guest experience. Your input is valuable, and we hope you consider giving us another opportunity to provide a more satisfying stay in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

酒店回复: Dear Ariel, Thank you for choosing us. We are sorry for the disappointment with the cleanliness and upkeep issues not meeting your liking, and we have shared your remarks with the concerned individuals for further improvement. In response to your comments, we will instruct our team to double-check the process so this problem is never raised. Please return, considering our friendly staff. We welcome the opportunity to provide you with the seamless stay you deserve when staying with us.Sincerely,Hotel Management

酒店回复: Dear Zakaria, We apologize for the inconvenience you experienced with the cleanliness of the kitchen. This does not meet our service standards, and we appreciate you bringing it to our attention. Rest assured, we will address this issue promptly with our housekeeping team to ensure a more satisfactory experience in the future. Your feedback is valuable, and we are committed to improving our service.Sincerely,Hotel Management

酒店回复: Dear Stacy, We sincerely apologize for the inconvenience you experienced with the lack of kitchen utensils, plates, and glasses. While our rooms are equipped for extended stays, certain items are available upon request, and we regret that this information was not communicated clearly. Your comments have been shared with our team to improve guest awareness and ensure a more seamless experience in the future. We appreciate your understanding and hope to have the opportunity to provide a fully equipped and comfortable stay next time. Sincerely, Hotel Management

酒店回复: Dear Triston, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We appreciate that you have brought these concerns to our attention as we continually grow and improve based on our guests’ feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management