酒店回复: Dear Andrea, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely, Hotel Management
酒店回复: Dear Alexis, Thank you for posting your honest comments about our hotel. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. Also, please accept our sincere apologies for not providing the attentive service we strive to provide every guest. Rest assured that these issues have been addressed with our staff and will not be repeated. We truly hope you will give us another chance to prove our commitment to providing outstanding hospitality to every guest. We hope to see you again soon.Sincerely,Hotel Management
酒店回复: Dear VINCENT, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management
1.0分
家庭亲子
原文
翻译提供方：Google
房间很脏，前一位住客的旧鞋子留在了床下。里面的门锁坏了。浴缸排水不畅，烟雾报警器被拆开了。
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酒店回复: I am terribly sorry that your room had had maintenance issues and that the housekeeping was incomplete. While it doesn't help with your previous stay we will be addressing those maintenance concerns immediately.If you choose to return I hope that we can provide you with the experience you should have received.
2.0分
商务出差
原文
翻译提供方：Google
第一个房间的马桶会冲水
房间无法使用
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酒店回复: Dear Kara, Thank you for your recent visit and review. We want every guest staying with us to have a comfortable experience and to leave a lasting favorable impression. We are disappointed if we were not successful in providing this for you. We will review the instances you mentioned, as we are committed to offering exceptional service for our guests. Sincerely,Hotel Management
2.0分
其他
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Much improvement needed..
1. No pool at this property as advertised and THE MAIN reason I chose this property.
2. Room had horrible, stale cigarette smell, I had to buy cleaning products to be able to stay
3. Stove in room was not working, reported it to 3 different staff members. On day 4 of 4 we finally got moved to a different room, then the microwave did not work.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We sincerely regret that your recent visit did not meet expectations and that your accommodations fell short of the standards we aim to uphold. Your comments are taken seriously and help us identify areas that need attention. We are grateful you chose to stay with us, and we apologize for any discomfort you experienced. It’s our goal to provide all guests with a clean and welcoming environment, and we hope you’ll consider giving us another opportunity to deliver a more positive and comfortable stay in the future.Sincerely,Hotel Management
1.0分
其他
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Just because it’s a nice neighborhood doesn’t mean
Room was nasty, kitchen sink had some black mess in it. I was scared to take a shower or use the sink. Room and sheets had a weird smell to it. Carpet had stains, and it was just a mess.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We sincerely regret that your recent visit did not meet expectations and that your accommodations fell short of the standards we aim to uphold. Your comments are taken seriously and help us identify areas that need attention. We are grateful you chose to stay with us, and we apologize for any discomfort you experienced. It’s our goal to provide all guests with a clean and welcoming environment, and we hope you’ll consider giving us another opportunity to deliver a more positive and comfortable stay in the future. Sincerely, Hotel Management
3.0分
商务出差
Nothing special and practically no amenities.
(no silverware, cups, Make sure to bring your own soap and shampoo/conditioner. No Breakfast either.)
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酒店回复: Dear Brittany,Thank you for your feedback. We strive to provide a positive experience for all our guests, and we regret if any aspect of your stay did not meet expectations. We hope to welcome you again for a better experience in the future.Sincerely,Management
2.0分
其他
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We were asled several.times if we had ***** ! Gjere was always loud banging around 230-330 am every night! The fore alarm went off every week in-between 2-5AM and for reasons we werent given by staff ! Staff kept my mail from me and wouldnt give me it! Very unprofessional place !
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酒店回复: Dear Eman,Thank you for your feedback. We strive to provide a positive experience for all our guests, and we regret if any aspect of your stay did not meet expectations. Your input is valuable, and we would love to hear more about how we can improve. We hope to welcome you again for a better experience in the future.Sincerely,Management
这是一个宁静的放松好去处。
我们的房间很脏。炉灶周围还有食物，厨房水槽下的垃圾没有倒掉，看起来好像什么都没擦干净，总的来说，看起来什么都没打扫过。我们只看到一名工作人员，那是我们入住的时候，每次我们去前台询问问题时，那里都没有人。整栋楼都没有咖啡，包括房间里，也没有咖啡壶。我们得到的唯一卫生纸是卷筒纸，没有多余的。不会向任何人推荐这个地方。
服务台缺乏专业性。到达后，我被告知没有空房，但可以升级几间空房。房间脏得令人无法接受，而且有难闻的气味。如果我不是那么累的话，那天晚上我就会要求退款。
我这辈子从来没有这么担心过住酒店。我住的地方离酒店也不远，真希望我直接开车回家。空调噪音很大，墙上有洞，整个房间或浴室没有一面镜子，电视不能用，床中间凹陷，床单磨损严重，满是灰尘（走廊里的地毯被撕破了，到处都是脏兮兮的痕迹）。我想我很幸运没有臭虫！！
永远不要住在这个地方！
房间很脏，前一位住客的旧鞋子留在了床下。里面的门锁坏了。浴缸排水不畅，烟雾报警器被拆开了。
第一个房间的马桶会冲水
房间无法使用
Much improvement needed..
1. No pool at this property as advertised and THE MAIN reason I chose this property.
2. Room had horrible, stale cigarette smell, I had to buy cleaning products to be able to stay
3. Stove in room was not working, reported it to 3 different staff members. On day 4 of 4 we finally got moved to a different room, then the microwave did not work.
Just because it’s a nice neighborhood doesn’t mean
Room was nasty, kitchen sink had some black mess in it. I was scared to take a shower or use the sink. Room and sheets had a weird smell to it. Carpet had stains, and it was just a mess.
Nothing special and practically no amenities.
(no silverware, cups, Make sure to bring your own soap and shampoo/conditioner. No Breakfast either.)
We were asled several.times if we had ***** ! Gjere was always loud banging around 230-330 am every night! The fore alarm went off every week in-between 2-5AM and for reasons we werent given by staff ! Staff kept my mail from me and wouldnt give me it! Very unprofessional place !