酒店回复: Dear Jose,Thank you for staying with us again! We're glad you find our location convenient for the Convention Center and Publix. We appreciate your feedback and hope to see you on your next Atlanta trip.Sincerely,Hotel Management

酒店回复: Dear Javier, Thank you for sharing your feedback. We apologize that the requested room type was unavailable, and we regret any frustration and inconvenience caused. We do everything possible to honor requests; however, depending on our occupancy, it is only sometimes possible. Further, we are sorry that the room had issues and that you were uncomfortable. Your remarks will be discussed and shared with the team so that we can take action. Our front desk is always available to help you. We are very grateful for your patience. We hope to have an opportunity to show you the enhanced stay we are committed to providing every guest.Sincerely,Hotel Management

酒店回复: Dear Sierra, We understand that first impressions are crucial, and clean and well-maintained accommodations are essential to ensure a pleasant stay. We apologize for the problems you experienced with your room and regret that we did not meet your expectations. Your comfort and satisfaction are of the utmost importance to us, and we apologize for any inconvenience caused. Rest assured, we have addressed these issues appropriately, as our team is dedicated to ensuring that every room is immaculate and welcoming. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sincerely,Hotel Management

酒店回复: Dear Karl, Thank you for providing valuable feedback on your recent experience with us. We are deeply committed to providing our guests with the best service and quality. We apologize that your experience did not meet your or our team's expectations. Please be assured that we are sharing your concerns with the appropriate individuals and will take the necessary action to address them. We sincerely hope you will consider giving us another opportunity to show you the exceptional hospitality we are known for.Sincerely,Hotel Management

酒店回复: Dear Jefrey, Thank you for sharing your remarks. Our main motto is to serve our guests with a clean and comfortable atmosphere. Please accept our apologies for not making it this time. Also, we have strict quality control standards to prevent a situation like yours, but the room conditions you described are unacceptable and not representative of our quality standards. We will address this, and our housekeeping team will review the room. Further, we will instruct them to double-check the rooms before delivering them to the guest. We invite you back to experience the stay you expect and deserve. Sincerely,Hotel Management

酒店回复: Dear Guest, Thank you for sharing your experience. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had. It is disappointing to learn of the issues you experienced with our front desk during check-in. You have our assurance that this is not typical of our hotel. Please know that this will be addressed, and we are grateful for your feedback. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management

酒店回复: Dear Chrisitan, Thank you for being our guest. We apologize for the inconvenience you encountered with your reservation. It is disappointing that you felt our rooms did not fit more of your specifications and needs on this particular visit and that you had issues with the cleanliness of the room. Although, we can assure you our rooms meet all the standards we expect of us but, we always welcome feedback that may help make future guests' stay more comfortable. Please consider giving us the opportunity to make it up to you on another visit.Sincerely,Hotel Management