酒店回复: Thank you for taking the time to leave us a review! We appreciate your honesty and if there is anything we can do for you during your next visit to Brandenburg, let us know!
1.0分
其他
原文
翻译提供方：Google
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酒店回复: We do hope to see you again soon. Thank you for staying with us.
2.0分
其他
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We were in room 112 which was a handicap room. We didn’t need that, buts it’s what the hotel gave us. This room was next to another room with a pass thru door. Saturday morning we couldn’t sleep are were woken up very early because you could hear the people talking and making noise.
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酒店回复: Thank you for sharing your experience with us. We're sorry to hear that your stay was disrupted by noise from the adjoining room and that you were placed in a handicap-accessible room, which you didn’t need.Since your reservation came to us through *******, it was entered into our system as a request for a handicap-accessible room. We apologize for any confusion or inconvenience this may have caused and encourage guests booking through third-party sites to double-check room preferences to ensure accuracy. We truly appreciate your feedback and hope you’ll consider staying with us again.
5.0分
情侣出游
Loved this stay, out of city limits to Louisville perfect traffic wise and little dans roadhouse was a great recommendation
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酒店回复: Thank you for taking the time to leave us a review! We are glad you enjoyed your time with us and if there is anything we can do, please do not hesitate to reach out!
3.0分
其他
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Low Water Pressure
Overall the experience was good. My only issue was the poor water pressure in the shower. it was so low that the "water could barely reach the floor".
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酒店回复: Thank you for sharing your feedback with us. We’re happy to hear you enjoyed your overall stay. We’re sorry to hear about the water pressure in your shower and will be sure to have our maintenance team look into this right away. We appreciate you bringing it to our attention and hope to welcome you back for an even better experience next time.
5.0分
其他
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Nice and clean, pleasant staff
The staff was helpful and efficient. Check in was easy. The hotel is nice and clean.
Only negative is something the hotel sees as positive. The king size bed is like a marshmallow. You sink and can barely roll over. TOO soft. They call it plush.
Maybe the queen size is better.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad you enjoyed our clean hotel, easy check-in, and helpful staff. We understand mattress comfort can vary by preference, and we’re sorry to hear the plush king bed was too soft for your liking. We appreciate your input and hope you’ll give us another try—perhaps with a queen bed option next time—to ensure a more comfortable stay.
3.0分
家庭亲子
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The hotel was good. For the price and the limited time we needed to stay was great. I didn’t realize you didn’t not get services (room cleaned and fresh linens and towels), when you only stayed two nights. Not a huge deal, the front desk was very accommodating. Overall it was just right for the price.
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酒店回复: Thank you for sharing your thoughtful review!We’re so pleased to hear that you found the hotel to be a great value and that it met your needs for your short stay. It’s wonderful to know our front desk team was accommodating — we always strive to provide helpful, responsive service to make sure our guests are comfortable.We appreciate your feedback regarding housekeeping service. For shorter stays, we typically operate on a modified housekeeping schedule in an effort to be more sustainable and to respect guest privacy. However, we’re always happy to provide fresh towels, linens, or any additional items upon request — and we’re glad to hear the front desk was able to assist you during your visit.Thank you again for choosing to stay with us. We hope to welcome you back the next time you’re in the area!
5.0分
家庭亲子
I enjoyed my stay. It was very peaceful and Buttermilk Falls was a few minutes away. It was Beautiful.
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酒店回复: Thank you so much for your kind review! We're delighted to hear that you enjoyed a peaceful stay and had the chance to visit the beautiful Buttermilk Falls nearby. It’s truly a special spot, and we’re glad you had a chance to experience it. We hope to welcome you back again soon!
5.0分
其他
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So clean, cozy and relaxing!
Nice stay! So me and my family were in Kentucky for the Run 4 Roses basketball tournament for my daughter. We had to be there a couple days so I start looking for hotels and came up on this one. I read other reviews and all of them were positive reviews so it definitely gave it a boost for me to choose the hotel. They had a nice clean pool even though we didn’t get a chance to use it, breakfast was pretty alright can’t complain about it. It’s about 45 mins away or so to Louisville, Kentucky. Room was very nice and clean. No stains on bedding. No BUGS!!! I was so happy about the no bugs because all the other hotel reviews around that area and Louisville all had some type of roaches and bed bugs so to spend 2 night here and see no bugs of those kind were very nice! Overall if I were to ever come back around Louisville I would travel the extra 45 mins to brandenburg just to stay here. I want to give a shout out to Eve that checked me in on July 10th and checked me out on the 12th. She was the sweetest person ever! I appreciated her kindness very much. Just know Eve you made the stay comfortable and cozy for me and my family! 10/10 I definitely recommend to anybody! Oh and it definitely was in a safe area with car wash, different gas stations and Kroger right by it! Definitely was a plus!
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酒店回复: Thank you so much for taking the time to share such a thoughtful and detailed review of your recent stay with us at Quality Inn & Suites in Brandenburg! We are thrilled to hear that your experience was so positive, and your kind words truly mean a lot to our entire team.We’re so glad our hotel was able to provide you and your family a clean, cozy, and relaxing place to stay during the Run 4 Roses basketball tournament. It’s wonderful to hear that you found the room spotless, the bedding fresh, and—most importantly—bug-free! We know how important peace of mind is, especially when traveling with family, so your reassurance means the world.Thank you also for mentioning our pool and breakfast. Even though you didn’t get to enjoy a swim this time, we hope you’ll have the chance to on a future visit! And it’s great to know the breakfast met your expectations—we're always looking to offer something satisfying to start the day off right.Your shoutout to Eve made our day! She is a true gem on our team, and we’re delighted to hear that her kindness and hospitality helped make your stay feel even more comfortable. We'll be sure to pass your kind words along to her—she’ll be so happy to know she made such a positive impact.We also appreciate your comment about the area—it’s great to know the nearby conveniences like the car wash, gas stations, and Kroger added to the overall experience and sense of safety.It means a lot to us that you would choose to drive the extra 45 minutes just to stay with us again. That’s the highest compliment we could receive, and we’re honored by your loyalty and recommendation.We look forward to welcoming you and your family back anytime your travels bring you near the Louisville or Brandenburg area again. Until then, safe travels and all the best to your daughter in her basketball journey!
4.0分
其他
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The staff is always helpful and friendly. There was no cereal at breakfast. I was there 3 mornings, and it was always sausage which I can not eat. The shower was hot with great pressure. The toilet moved everytime you sat down. It rocked. The whole toilet.
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酒店回复: Thank you so much for taking the time to share your detailed feedback regarding your recent stay with us. We truly appreciate hearing both the positive aspects and the areas where we can improve.We're so glad to know that you consistently found our staff to be helpful and friendly. However, we do apologize for the limited breakfast options you encountered during your visit. We strive to offer a variety of items each morning, and it's disappointing to hear that cereal was not available and that the main protein option did not meet your dietary needs. Your comments have been shared with our breakfast team so we can look into providing a better variety and ensuring that options are available for all dietary preferences.Thank you also for bringing the issue with the toilet to our attention. That is certainly not the standard we aim to maintain, and we understand how inconvenient and uncomfortable that must have been. Our maintenance team has been notified, and we will make sure this issue is addressed promptly.On a positive note, we're glad you enjoyed the hot shower with great water pressure—it's often those little comforts that make a big difference during a stay.We truly value your feedback as it helps us improve, and we hope you'll consider giving us another opportunity to provide you with an even better experience in the future. Please don't hesitate to reach out to us directly if we can assist with any special requests for your next visit.
地方
不
We were in room 112 which was a handicap room. We didn’t need that, buts it’s what the hotel gave us. This room was next to another room with a pass thru door. Saturday morning we couldn’t sleep are were woken up very early because you could hear the people talking and making noise.
Loved this stay, out of city limits to Louisville perfect traffic wise and little dans roadhouse was a great recommendation
Low Water Pressure
Overall the experience was good. My only issue was the poor water pressure in the shower. it was so low that the "water could barely reach the floor".
Nice and clean, pleasant staff
The staff was helpful and efficient. Check in was easy. The hotel is nice and clean.
Only negative is something the hotel sees as positive. The king size bed is like a marshmallow. You sink and can barely roll over. TOO soft. They call it plush.
Maybe the queen size is better.
The hotel was good. For the price and the limited time we needed to stay was great. I didn’t realize you didn’t not get services (room cleaned and fresh linens and towels), when you only stayed two nights. Not a huge deal, the front desk was very accommodating. Overall it was just right for the price.
I enjoyed my stay. It was very peaceful and Buttermilk Falls was a few minutes away. It was Beautiful.
So clean, cozy and relaxing!
Nice stay! So me and my family were in Kentucky for the Run 4 Roses basketball tournament for my daughter. We had to be there a couple days so I start looking for hotels and came up on this one. I read other reviews and all of them were positive reviews so it definitely gave it a boost for me to choose the hotel. They had a nice clean pool even though we didn’t get a chance to use it, breakfast was pretty alright can’t complain about it. It’s about 45 mins away or so to Louisville, Kentucky. Room was very nice and clean. No stains on bedding. No BUGS!!! I was so happy about the no bugs because all the other hotel reviews around that area and Louisville all had some type of roaches and bed bugs so to spend 2 night here and see no bugs of those kind were very nice! Overall if I were to ever come back around Louisville I would travel the extra 45 mins to brandenburg just to stay here. I want to give a shout out to Eve that checked me in on July 10th and checked me out on the 12th. She was the sweetest person ever! I appreciated her kindness very much. Just know Eve you made the stay comfortable and cozy for me and my family! 10/10 I definitely recommend to anybody! Oh and it definitely was in a safe area with car wash, different gas stations and Kroger right by it! Definitely was a plus!
The staff is always helpful and friendly. There was no cereal at breakfast. I was there 3 mornings, and it was always sausage which I can not eat. The shower was hot with great pressure. The toilet moved everytime you sat down. It rocked. The whole toilet.