酒店回复: Dear Diane, Thank you for sharing your feedback regarding the breakfast options. We apologize if our current offerings did not meet your expectations. We strive to provide a satisfying experience for all our guests, and your comments will be shared with our team for improvement. We appreciate your understanding and hope your stay's other aspects were enjoyable. We value your input as it helps us enhance our services for future guests.Sincerely,Hotel Management
2.0分
家庭亲子
原文
翻译提供方：Google
坏的
展开
酒店回复: Dear Maurice, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations that you should have experienced on this visit.Sincerely,Hotel Management
3.0分
商务出差
展开
I was very disappointed by the smell of **** around the clock no one was willing to stop it, I got so sick at one point I went to the Emergency Department I complained nothing was done for me, I can stay I will not staying at place like that again. Bad
展开
酒店回复: Dear Guest, Thank you for taking the time to share your experience. We are truly sorry to hear that your visit was impacted in this way, and we understand how upsetting it must have been. Your comments are taken seriously, and they help guide ongoing efforts to ensure a more comfortable atmosphere for all guests. We appreciate you bringing this to our attention and hope you will consider giving us another opportunity in the future to provide a visit that feels far more reassuring and pleasant.Sincerely,Hotel Management
4.0分
其他
展开
Comfortable room
Check-in problems due to lack of clear directions for after hours check-in. The room was clean and comfortable but a little worn. Overall a good stay.
展开
酒店回复: Dear Guest, It’s wonderful to hear you enjoyed a comfortable room during your visit. At Extended Stay America, we’re always glad when guests have a pleasant overall stay. We appreciate your feedback regarding the after-hours arrival, as it helps us improve for future guests. Your comments about the room have also been noted. We look forward to welcoming you back and making your next experience even smoother and more enjoyable.Sincerely,Hotel Management
1.0分
情侣出游
展开
It smelled like pot inside the whole time we were there. A large group of men were staying on the second floor playing in there room above our room. The noise at midnight was horrible. The place was old and not updated. DO NOT THERE IF YOU HAVE A FAMILY OR WANT A LITTLE PEACE.
展开
酒店回复: Dear Rosemary,Thank you for bringing these concerns to our attention. We are truly sorry to hear that your stay was disrupted and did not offer the comfort and calm you expected. Providing a welcoming and respectful environment for all guests is important to us, and we regret that your experience fell short. Your feedback regarding noise and the condition of the property has been shared with the appropriate teams. We appreciate your comments and hope for the opportunity to offer a more positive experience in the future.Sincerely,Hotel Management
1.0分
商务出差
展开
This was probably the dirtiest Extended Stay I’ve ever stayed at. I travel a lot and usually try to stay at extended stays but this was disgusting
The bathroom faucet didn’t turn all the way off and the toilet seat was almost coming off. Refrigerated and dishwasher were very dirty
The only positive was the gentleman who checked me in.
展开
酒店回复: Dear Jennifer, Thank you for your feedback. We truly regret that your experience did not meet the standards you’ve come to expect from our brand. The concerns you mentioned regarding the condition of the bathroom and kitchen appliances are very concerning and will be addressed with the appropriate teams to prevent recurrence. We’re glad to know that the gentleman at check-in left a positive impression, and we’ll be sure to recognize his efforts. We hope you’ll consider giving us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
3.0分
其他
展开
The a dishwasher is disgusting and the kitchen was really dirty. Inside the cabinets and the drawers were extremely dirty. And the refrigerator was old outdated, yellow-ish and very dirty. Although it is for extended stay there was not a single plate, cup, or silverware at all. Also, very limited bedding. No extra covers were available and it was a cold night. But the woman at the front desk was wonderful , helpful and friendly. I forgot her name but she was from Queens NY.
展开
酒店回复: Dear Guest, Thank you for taking the time to share your experience with us. We sincerely apologize for the cleanliness issues you encountered in your room. This is certainly not the standard we strive to maintain, and we will work with our housekeeping team to ensure these areas are addressed immediately. Also, our kitchens come equipped with essential appliances, so guests have the flexibility to bring or purchase their preferred cookware and dining items. We regret if there was any miscommunication on our part, and we greatly appreciate your feedback. On a positive note, we are very pleased to hear that the front desk staff, made a positive impression. We will be sure to pass along your kind words to her. We truly appreciate your feedback and hope to have the opportunity to host you again under better circumstances.Sincerely,Hotel Management
5.0分
其他
Wonderful customer service! Very helpful staff!
2.0分
商务出差
展开
The floors were filthy in the lobby immediately upon arriving. So I was already feeling some type of way. When I got to my room it was worse. The shower floor was gross and black like it had not been cleaned in years. when I turned the water on to try to clean it. So I could shower the water was brown coming out for about 3 minutes until it cleared up. There was long hairs all over. The walls were gross the trim had black mold on it. And in between the wall, and sink it was the same way. The refrigerator was covered in rust, same with the stove, and microwave. I travel a lot for work and this was by far the worst stay I’ve ever had. If I hadn’t just drove three hours and then work a 12 hour overnight shift. I would have went and slept in my truck it was that bad. But that wasn’t an option since I would have to be up in 4 hours to work the day shift.
展开
酒店回复: Dear Jordyn, Thank you for selecting our hotel for your accommodation. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this with our housekeeping department. We hope you will give us another opportunity to serve you in the future and provide you with a more pleasant experience.Sincerely,Hotel Management
3.0分
其他
Overall nice property. The 2 issues I had were no staff at the desk late night and my tub was full of dirt like no one even cleaned it at all.
展开
酒店回复: Dear Christen, Thank you for your review of our hotel. We are pleased to know your overall stay was satisfactory. However, we apologize for the issues that kept it from being perfect. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future. We hope to provide the flawless hospitality you deserve.Sincerely,Hotel Management
酒店网站上说包含早餐，但选择极其有限：非常普通的咖啡和松饼。
坏的
I was very disappointed by the smell of **** around the clock no one was willing to stop it, I got so sick at one point I went to the Emergency Department I complained nothing was done for me, I can stay I will not staying at place like that again. Bad
Comfortable room
Check-in problems due to lack of clear directions for after hours check-in. The room was clean and comfortable but a little worn. Overall a good stay.
It smelled like pot inside the whole time we were there. A large group of men were staying on the second floor playing in there room above our room. The noise at midnight was horrible. The place was old and not updated. DO NOT THERE IF YOU HAVE A FAMILY OR WANT A LITTLE PEACE.
This was probably the dirtiest Extended Stay I’ve ever stayed at. I travel a lot and usually try to stay at extended stays but this was disgusting
The bathroom faucet didn’t turn all the way off and the toilet seat was almost coming off. Refrigerated and dishwasher were very dirty
The only positive was the gentleman who checked me in.
The a dishwasher is disgusting and the kitchen was really dirty. Inside the cabinets and the drawers were extremely dirty. And the refrigerator was old outdated, yellow-ish and very dirty. Although it is for extended stay there was not a single plate, cup, or silverware at all. Also, very limited bedding. No extra covers were available and it was a cold night. But the woman at the front desk was wonderful , helpful and friendly. I forgot her name but she was from Queens NY.
Wonderful customer service! Very helpful staff!
The floors were filthy in the lobby immediately upon arriving. So I was already feeling some type of way. When I got to my room it was worse. The shower floor was gross and black like it had not been cleaned in years. when I turned the water on to try to clean it. So I could shower the water was brown coming out for about 3 minutes until it cleared up. There was long hairs all over. The walls were gross the trim had black mold on it. And in between the wall, and sink it was the same way. The refrigerator was covered in rust, same with the stove, and microwave. I travel a lot for work and this was by far the worst stay I’ve ever had. If I hadn’t just drove three hours and then work a 12 hour overnight shift. I would have went and slept in my truck it was that bad. But that wasn’t an option since I would have to be up in 4 hours to work the day shift.
Overall nice property. The 2 issues I had were no staff at the desk late night and my tub was full of dirt like no one even cleaned it at all.