这间房说是无烟房，却有很浓的烟味。洗手池上有烟头烫过的痕迹。床说是大号双人床（Queen size），实际上是普通双人床（Full size）。洗手池的下水塞打不开，没法排水。马桶圈也摇摇晃晃的。浴巾上有一个不小的破洞。也没有洗手用的毛巾。我晚上十点多才到，不得不使用门厅的电话，结果打了两次才接通真人，让她从二楼下来给我开门，然后办理入住。我住过其他的 Extended Stay America 酒店，但这家我肯定不会再来了。
点评来源 Trip.com
3.0分
其他
原文
翻译提供方：Google
只住了一晚
我们之前住的酒店简直糟透了，所以只住了一晚
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酒店回复: Dear Fredrik, We appreciate your feedback and hope your overall stay was pleasant. It was our pleasure hosting you, and we hope you will return anytime your travels bring you this way. Sincerely,Hotel Management
4.0分
商务出差
原文
翻译提供方：Google
好服务
1.0分
其他
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There was almost nothing in the room, the staff was almost non existent, there were only 2 towels and wash cloths in the room for a 3 night stay, and they wanted you to pay for replacements. There were no plates, glasses, pots or pans, they wanted you to buy them from them. the room had a weird odor. Quality and service at this location is very poor.
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酒店回复: Dear Daryl, We sincerely apologize that your experience did not meet expectations. It is our priority to ensure rooms are well-equipped, clean, and comfortable for our guests, and we regret that the amenities and service fell short during your visit. Your comments regarding towels, kitchenware, and room condition have been shared with our management and housekeeping teams to prevent similar issues in the future. We truly appreciate your feedback as it helps us improve our services. We hope you will give us another opportunity to provide a better stay.Sincerely, Hotel Management
5.0分
家庭亲子
The staff were great and the bed was comfortable. The room was clean. Would definitely stay here again when in the area. Thanks.
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酒店回复: Dear Bonnie, Thank you for taking the time to share your wonderful feedback. We are thrilled to hear that you found our staff great, the bed comfortable, and your room clean. Providing a welcoming, comfortable, and well-maintained environment is a top priority for our team, and your kind words affirm our efforts. It’s always rewarding to know our guests have an enjoyable stay and plan to return. We truly appreciate your support and look forward to welcoming you back for another excellent experience at Extended Stay America whenever you are in the area. Sincerely,Hotel Management
3.0分
其他
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A B- property at best
The room smelled (determined to be the A/C unit. You have to pay for internet. If you want clean towels, you have to pan an exchange fee. There is no way I would have booked this property had the website been accurate.
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酒店回复: Dear Barbara, We sincerely apologize that aspects of your stay, including the A/C odor, internet charges, and towel exchange policy, did not meet your expectations. We strive to provide clear information regarding our amenities and policies, and we regret any confusion or inconvenience caused. Your comments have been shared with our team to ensure improvements are made where possible and that future guests have a clearer understanding of our offerings. We appreciate your input and hope to have the chance to provide a more satisfying experience.Sincerely, Hotel Management
5.0分
其他
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No crime, no noise, no dirt
We had no complaints whatsoever. I didn't notice any dirt at all, we both slept very well and we didn't have any complaints about the staff. It was all normal, uneventful, peaceful. We would stay there again. It was only $90 with tax
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酒店回复: Dear susan, Thank you for sharing your experience with us and for highlighting the peaceful and comfortable stay you enjoyed at Extended Stay America. We are pleased to hear that you found our property clean, quiet, and safe, and that you were able to rest well during your visit. It is wonderful to know that our team met your expectations and provided the level of service you deserve. Your kind words and recognition mean a lot to us, and we are grateful for your support. We look forward to welcoming you back for another relaxing and enjoyable stay. Sincerely, Hotel Management
3.0分
其他
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Great front desk staff but overall cleanliness wa.
The lady working at the front desk was very friendly and helpful. Check in was quick and easy. I was disappointed in the dirty conditions in the stairwell and the dirty smell. The hallway carpet definitely needed vacuuming. The carpet in our room was old, stained and very worn. The bathroom floor did not appear to be clean. After a wonderful check in experience, I just wish the level of cleanliness had been better.
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酒店回复: Dear Carol, Thank you for taking the time to share your experience. We’re glad to hear that our front desk team made a positive impression and that check-in was smooth. However, we apologize for the cleanliness issues you encountered. We’re actively working with our housekeeping team to address these areas. Your feedback helps us improve, and we hope you’ll consider giving us another chance in the future.Sincerely,Hotel Management
5.0分
情侣出游
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Was very satisfied with our overnight stay & staff very nice about checking us in at 11:55pm. Would suggest they have in room or offer a coffee pot & hair dryer. Stayed at 2 other Extended Stay Motels this year & they provided both, and also had paper towels & fully stocked kitchenette. (We don’t need this time since just overnight stay).
4.0分
家庭亲子
I only stayed one night was only there long enough to sleep and get back on the road but there was left over food in the fridge and water was leaking in the tub
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酒店回复: Dear Kay, Thank you for staying with us and for taking the time to share your experience. We’re sorry to hear that your room was not properly prepared. Your feedback has been shared with our housekeeping and maintenance teams for immediate review and corrective action. We understand the importance of making every guest feel comfortable and cared for. We appreciate your patience and hope you’ll consider giving Extended Stay America another opportunity to provide the clean, restful experience you deserve.Sincerely, Hotel Management
这间房说是无烟房，却有很浓的烟味。洗手池上有烟头烫过的痕迹。床说是大号双人床（Queen size），实际上是普通双人床（Full size）。洗手池的下水塞打不开，没法排水。马桶圈也摇摇晃晃的。浴巾上有一个不小的破洞。也没有洗手用的毛巾。我晚上十点多才到，不得不使用门厅的电话，结果打了两次才接通真人，让她从二楼下来给我开门，然后办理入住。我住过其他的 Extended Stay America 酒店，但这家我肯定不会再来了。
只住了一晚
我们之前住的酒店简直糟透了，所以只住了一晚
好服务
There was almost nothing in the room, the staff was almost non existent, there were only 2 towels and wash cloths in the room for a 3 night stay, and they wanted you to pay for replacements. There were no plates, glasses, pots or pans, they wanted you to buy them from them. the room had a weird odor. Quality and service at this location is very poor.
The staff were great and the bed was comfortable. The room was clean. Would definitely stay here again when in the area. Thanks.
A B- property at best
The room smelled (determined to be the A/C unit. You have to pay for internet. If you want clean towels, you have to pan an exchange fee. There is no way I would have booked this property had the website been accurate.
No crime, no noise, no dirt
We had no complaints whatsoever. I didn't notice any dirt at all, we both slept very well and we didn't have any complaints about the staff. It was all normal, uneventful, peaceful. We would stay there again. It was only $90 with tax
Great front desk staff but overall cleanliness wa.
The lady working at the front desk was very friendly and helpful. Check in was quick and easy. I was disappointed in the dirty conditions in the stairwell and the dirty smell. The hallway carpet definitely needed vacuuming. The carpet in our room was old, stained and very worn. The bathroom floor did not appear to be clean. After a wonderful check in experience, I just wish the level of cleanliness had been better.
Was very satisfied with our overnight stay & staff very nice about checking us in at 11:55pm. Would suggest they have in room or offer a coffee pot & hair dryer. Stayed at 2 other Extended Stay Motels this year & they provided both, and also had paper towels & fully stocked kitchenette. (We don’t need this time since just overnight stay).
I only stayed one night was only there long enough to sleep and get back on the road but there was left over food in the fridge and water was leaking in the tub