We enjoyed our stay . Room was clean , bed was very comfortable. Staff was very nice and respectful. We had forgotten a couple of toiletries (tooth brush and razor) in which was made available to us. The only thing that could have made it better would be a hot breakfast instead of out of a bag, had visited a couple time in the past while being remolded
1.0分
其他
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Disappointed
My family and I stayed here while in town from New Jersey for a funeral. I wasn’t expecting luxury, just a basic, clean place to rest.
We booked three rooms, fairly clean, outdated and all with some kind of damage or issue (scraped up doors with multiple drill holes, rust in the closets, stickers in the tub from purchase etc.). The pool was closed due to renovations and while they did offer breakfast, it was just cereal and a few grab-and-go items.The cable was minimal at best. I could have surpassed all these things if not for the issue with my billing.
Random charges totaling $250 on top of the $300+ booking and $150 hold for incidentals. When I asked about it, the manager gave a dismissive explanation—claiming it was my bank, then saying he’d "return the funds". My bank confirmed the charges came from the hotel.
It was a stressful experience during an already difficult time. All that to say I wouldn’t recommend this location— hopefully there will be a complete renovation to the space aswell as customer service from management
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酒店回复: We are sorry about your stay here and when you checked in we said all charges you see on your credit card are not final and are pending, it is not our end and sometimes various banks and we are sorry you had to go through that
1.0分
家庭亲子
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They are doing a remodel and not stated online. No breakfast as listed, pool not open. No choice of decaf coffeee in lobby, coffee pot in room not working, smoke detector not in room, and the secure lock on door broken.
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酒店回复: We apologize for your stay here and we do have decaf coffee if you would have asked our staff they would have been glad to help and the hotel is under renovations so whatever disappointment you had during your stay here it is at our top most priority to get handled and we are sorry once again.
3.0分
商务出差
Simply average; room for improvement. Pool was not operational though the temperature was 108 degrees on Monday and Tuesday.
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酒店回复: We are getting pool and hot breakfast opened this week and room renovations will start soon
2.0分
其他
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staff was disinterested in us ,the customers..... beds ok, but breakfast was D-.......wpould not have known that we we were supposed to get a bagged selection...as it was we had 53 days old bread, etc.... ( front desk should have explained the bagged lunch )
2.0分
家庭亲子
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Holes in walls, never stated on internet they were remodeling, no pool to use and breakfast was a bagged breakfast totally not expecting the amenities not to be available while traveling with family
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酒店回复: We are very sorry for your stay here and the hotel has changed ownership and the new owners are working very hard to get all of you concerns addressed asap , we just want to let you know we are not choosing to keep it like this and we are renovating the property in different phases, we just finished the outside the hotel and now working our way to the inside and soon this property will be renovated and withing 10 to 12 days pool will be opened and hot breakfast will be served.
4.0分
其他
Everything was nice and pretty clean I guess. It says the place is no smoking but the front desk smells lime
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酒店回复: Hey we are very sorry that the front desk smelled like lime, sometimes guest smell like it and they walk in the office and it smells and we are trying very hard to eliminate that.
5.0分
家庭亲子
The parking was good well light! The staff was great
咖啡很难喝，欧陆式早餐根本没有，停车也不是很方便。
很棒的酒店
We enjoyed our stay . Room was clean , bed was very comfortable. Staff was very nice and respectful. We had forgotten a couple of toiletries (tooth brush and razor) in which was made available to us. The only thing that could have made it better would be a hot breakfast instead of out of a bag, had visited a couple time in the past while being remolded
Disappointed
My family and I stayed here while in town from New Jersey for a funeral. I wasn’t expecting luxury, just a basic, clean place to rest.
We booked three rooms, fairly clean, outdated and all with some kind of damage or issue (scraped up doors with multiple drill holes, rust in the closets, stickers in the tub from purchase etc.). The pool was closed due to renovations and while they did offer breakfast, it was just cereal and a few grab-and-go items.The cable was minimal at best. I could have surpassed all these things if not for the issue with my billing.
Random charges totaling $250 on top of the $300+ booking and $150 hold for incidentals. When I asked about it, the manager gave a dismissive explanation—claiming it was my bank, then saying he’d "return the funds". My bank confirmed the charges came from the hotel.
It was a stressful experience during an already difficult time. All that to say I wouldn’t recommend this location— hopefully there will be a complete renovation to the space aswell as customer service from management
They are doing a remodel and not stated online. No breakfast as listed, pool not open. No choice of decaf coffeee in lobby, coffee pot in room not working, smoke detector not in room, and the secure lock on door broken.
Simply average; room for improvement. Pool was not operational though the temperature was 108 degrees on Monday and Tuesday.
staff was disinterested in us ,the customers..... beds ok, but breakfast was D-.......wpould not have known that we we were supposed to get a bagged selection...as it was we had 53 days old bread, etc.... ( front desk should have explained the bagged lunch )
Holes in walls, never stated on internet they were remodeling, no pool to use and breakfast was a bagged breakfast totally not expecting the amenities not to be available while traveling with family
Everything was nice and pretty clean I guess. It says the place is no smoking but the front desk smells lime
The parking was good well light! The staff was great