酒店回复: Dear Stacie, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you encountered during your stay. Rest assured, we are actively addressing the issues you mentioned to prevent similar occurrences in the future. We appreciate your patience and understanding. Your feedback regarding the refund process is duly noted, and we will work to streamline it for smoother transactions. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Management
酒店回复: Dear Chastity, Thank you for reviewing our hotel. We sincerely apologize for the issues you encountered during your recent stay with us. It is disheartening to hear about the maintenance and cleanliness concerns you experienced in your rooms, as well as the difficulty with parking. Please know that we will address these issues with our team to ensure they do not recur. We understand the importance of a comfortable and welcoming environment for our guests and regret that we fell short of meeting your expectations. Your feedback is invaluable as it helps us improve our services. We hope you will give us a chance to better serve you in the future.Sincerely,Hotel Management
酒店回复: Dear Abdul, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
酒店回复: Dear Gina, Thank you for choosing us for your visit to the city. We're sorry to hear that the pricing and breakfast did not meet your expectations. We strive to provide value for our guests and will review our offerings to ensure they align with our standards. Your feedback is valuable, and we hope to have the opportunity to improve your experience in the future.Sincerely,Hotel Management
酒店回复: Dear Amy, Thank you for your feedback. We sincerely apologize for the cleanliness issues and the condition of the stove that you encountered. This is not reflective of our usual standards, and we are addressing these concerns with our team to ensure improvements are made. We regret that your experience was not up to expectations and hope to have the opportunity to provide a more satisfactory stay in the future. Sincerely,Hotel Management
3.0分
其他
原文
翻译提供方：Google
需要修缮
住宿还不错。房间需要修缮。床后面的墙上有油漆，熨衣板支架坏了。
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酒店回复: Dear Gerald, Thank you for your feedback. We apologize for the issues you encountered with the room's condition. We are addressing the paint and ironing board bracket concerns to improve our accommodations. Your comments are valuable in helping us enhance our guests' experience. We hope to provide you with a more satisfactory stay in the future.Sincerely,Hotel Management
3.0分
家庭亲子
原文
翻译提供方：Google
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酒店回复: Dear Norma, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. However, we regret falling short and apologize for the concerns that may have kept you from having an outstanding stay. We wish we could have had the opportunity to address your issues while you were still here, and we hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
办理入住手续后，进入房间，房间很好，但无法打开电视。我下楼到大厅询问如何打开电视等问题。他们建议我等 4 个小时，维修技术人员才会来，电视呢？？？然后我要求换房间，却被告知无法换房间。前台员工 Darkeisha 很有耐心，因为她没有接受过完整的培训，不能留在前台过夜。她不得不多次打电话给经理和客服人员，要求退款，因为我选择不住在这家酒店，因为酒店提供的设施坏了，他们没有其他解决方案。整个退款过程简直是一场灾难！！不应该那么难。永远不会再预订这里，也不会推荐给任何人！！
不要住在这里。设施肮脏，破旧不堪。半夜门厅里还有无家可归的人。没有早餐（早上 8:45 她的卡车还没送来。）
当我们到达拿钥匙时（已经办理入住手续），他们坚持要我们支付 100 美元押金，才能入住一间 80 美元的房间，但网站上没有列出。我把押金给了他们，第二天早上，由于酒店状况如此糟糕，我要求她在离开时检查房间。她说她已经退还了押金。她没有。
我们被分配到的第一个房间的厕所坏了。第二个房间的墙上有红色污渍，看起来很不卫生。那天晚上我们出去玩了一天后到达，那里没有停车位，前台的人告诉我她无能为力
我看到酒店向我收取了 100 美元，但他们只是要求我支付押金，你们的团队能帮我拿回 100 美元吗？
通过 ******* 预订并预付钱是没有意义的
不要浪费你的精力在 $$$$ 上
这家低预算酒店的价格太糟糕了！！！！而且通过第三方预订确实让酒店超出预算！！！！！！早餐看起来就像我在赛道上吃零食一样！酒店位置很好，酒店很糟糕！！
Mechelle 的点评
很棒的客户服务。酒店干净整洁。我唯一遇到的问题是睡觉时的舒适度。由于颈部受伤，枕头对我来说太软了。这三个加起来也没用。但总体来说我给 A-
前台的 Marlon 和 Brandon 是我住宿期间最喜欢的人。考虑到我支付的费用，设施还不错，但这两位年轻人对我非常友善和乐于助人。
房间很脏，炉子生锈了。有食物味。我们住了第一晚，第二天早上换了酒店。
需要修缮
住宿还不错。房间需要修缮。床后面的墙上有油漆，熨衣板支架坏了。
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