酒店回复: Dear Luis, We sincerely apologize for the frustration caused by the handling of your deposit. We understand how disappointing it must feel to expect a refund and not see it returned promptly. As outlined in our policy, deposits are standard practice and are fully refundable provided there are no incidental charges. Depending on your financial institution, the release of funds may take 5–7 business days, and in some cases, longer. We regret that this was not clearly communicated at check-in and for any inconvenience this created during your stay. We truly value your feedback and hope to have the opportunity to provide you with a smoother, more seamless experience in the future.Sincerely,Hotel Management
酒店回复: Dear Guest,Thank you for sharing your thoughts. We are glad to hear you had a positive experience with our team. We understand that location and timing can influence your stay, and we truly appreciate your feedback on the matter. We strive to balance convenience and our policies to provide the best experience for all our guests. Your comments will help us continue improving our guest experience, and we hope to have the opportunity to serve you again in the future.Sincerely,Hotel Management
酒店回复: Dear Guest, Please accept our sincere apologies for not meeting your expectations. We are genuinely sorry for the issues you encountered with the room setup, breakfast concerns, and for not providing the exceptional stay you deserve. We strive to deliver wonderful hospitality to our guests; however, we truly regret that this was not your experience. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management
2.0分
商务出差
原文
翻译提供方：Google
不太好
床垫两年前就坏了，不知道怎么回事。停车场里的车辆有扬声器，震得整栋楼都震动了，但似乎没人反应。
酒店条件很差，现在我不明白为什么这么便宜了。
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酒店回复: Dear Earl, We are truly sorry to read that your experience fell short of expectations, especially regarding comfort and the overall condition. We understand how important a peaceful and well-maintained environment is, and your observations have been shared with our team as we continue working to elevate the quality of our accommodations. Feedback like yours helps us as we strive to provide complete guest satisfaction. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management
酒店回复: Dear Michael, We’re truly sorry that your experience fell short of expectations. Cleanliness and comfort are fundamental, and what you described is far from the standards we aim to uphold. While unexpected conditions can arise at times, we acknowledge that we fell short during your stay. Your comments have been shared with our housekeeping and maintenance teams. We value your patronage, and we hope to have the privilege of hosting you again in the future, providing you with a flawless and memorable experience that reflects our commitment to excellence.Sincerely,Hotel Management
酒店回复: Dear Luke, Thank you for your feedback! We’re glad to hear that you found our hotel to be a great value, with a clean room and an easy check-in process. Guest satisfaction is important to us, and we’re pleased that certain aspects of your stay met expectations. However, we apologize for the inconvenience regarding the vending machines and the parking fee. We will discuss these concerns with our team, as we value your feedback and look forward to welcoming you back for an even smoother experience in the future.Sincerely,Hotel Management
酒店回复: Dear Guest,We are so glad to hear how much you appreciated the friendly atmosphere—it truly makes our day! Tasha and the team will be thrilled to know their efforts made such a great impression. Creating a welcoming environment is what we strive for at Extended Stay America, and your kind words mean a lot. We can’t wait to have you back with us again soon!Sincerely,Hotel Management
非常干净
我刚到的时候一切都很好，没什么问题。结果我睡前给手机充着电，没想到突然之间房间里所有的充电口都坏了！我跟前台反映了这件事，这导致我错过了航班。但他们对此不予退款或任何形式的补偿，就因为那些充电口不工作，我才耽误了航班！！
酒店设施齐全，为球迷们提供了完美的服务，他们倾注了巨大的努力，确保球迷们拥有一个完全无忧无虑的足球之旅！酒店员工堪称五星级。
设施有些破旧；而且已经湿透了，让人很不舒服！
我觉得非常不尊重人。我住了一晚，他们就收了我100美元的押金，本来应该退还给我，但他们却没有。而我只睡了一晚，只用了一条毛巾，其他东西都没动。我不明白为什么会发生这种事。
员工不错，但规章制度很糟糕。婚庆博览会结束后，我们一家四口在这家酒店住了一晚。首先，酒店环境不太好。周边有很多无家可归的人。我们长途跋涉后想入住，好让我丈夫上厕所，但他们下午1点半不让我们入住，于是我们问他能不能用一下洗手间，结果发现他们没有公共卫生间。什么样的酒店会不允许客人使用洗手间？进酒店就像参观诺克斯堡一样。每个人都需要身份证，包括我19岁的女儿。所以我们离开酒店，下午5点再回来入住，尽管我们正在办理入住手续，他们还是让我女儿用了洗手间。进房间后，我们检查了床上有没有臭虫，因为我当时已经预料到会有臭虫了。没有臭虫，但我们确实看到了两只蟑螂。我们把它们杀了，剩下的时间就只能忍受了。床太软了，我们都睡不好。很高兴住了一晚后可以退房了。不用说，我们再也不会选择长住酒店了。工作人员很有礼貌，我希望他们不要让员工被迫执行这些可怕的规定。长住体验很差。以后再也不会退款了！
逃跑
接待非常冷淡，工作人员不友好。 1 间卧室，可容纳 4 人，配有 2 张 120 厘米（47 英寸）的床。
早餐很糟糕，只有几个松饼，没有咖啡。
我不推荐它，这是市中心唯一的优点。
不太好
床垫两年前就坏了，不知道怎么回事。停车场里的车辆有扬声器，震得整栋楼都震动了，但似乎没人反应。
酒店条件很差，现在我不明白为什么这么便宜了。
床单已经泛黄，房间里弥漫着淡淡的尿味。公共走廊的地板黏糊糊的，还有一股麝香味。还有，我第一次在酒店遇到蟑螂。
一分价钱一分货，但不应该这么糟糕。
价格实惠，住宿环境不错，房间干净，入住手续便捷。如果您在停车场停车，他们会收取每天少量停车费。另外，自动售货机和饮料机都坏了。
一直闻起来很香，工作人员非常友好，乐于助人，我喜欢管理，她是一位美丽的女士，可以和塔莎交谈，她所有的员工都很棒