酒店回复: Dear Luis, We sincerely apologize for the frustration caused by the handling of your deposit. We understand how disappointing it must feel to expect a refund and not see it returned promptly. As outlined in our policy, deposits are standard practice and are fully refundable provided there are no incidental charges. Depending on your financial institution, the release of funds may take 5–7 business days, and in some cases, longer. We regret that this was not clearly communicated at check-in and for any inconvenience this created during your stay. We truly value your feedback and hope to have the opportunity to provide you with a smoother, more seamless experience in the future.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
一切都很完美
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酒店回复: Dear Aldo, Thank you for sharing your impressions with us. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. We love offering something for every traveler with our exceptional service and amenities. It was our pleasure serving you at Extended Stay America, and we hope to see you again soon. Sincerely,Hotel Management
1.0分
其他
They wouldnt let me check in because my girl didnt have a i.d whe. The room was in my name and i produced i.d and credit card
3.0分
其他
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Room had a not so good smell, little creatures in room. Lucky I only slept for few hours while staying there. Parking fee to my surprise for a hotel of that sort.
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酒店回复: Dear Guest, Thank you for taking the time to share your review with us. We’re sorry to hear about the condition and the inconvenience you experienced with your room. Our goal is always for the comfort and satisfaction of our guests, and we apologize that we did not meet your expectations. Moreover, we regret your disappointment with the parking fee as well. Your comments have been shared with the appropriate teams to help us address these concerns and make necessary improvements. We truly appreciate your feedback and hope to have the opportunity to serve you again under better circumstances.Sincerely,Hotel Management
1.0分
其他
The tv was broke no Wi-Fi and the outside area was like if they where hanging out there didn’t feel safe at all
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酒店回复: Dear Guest, We’re truly sorry to hear about your disappointing stay with us. It’s concerning to learn about the issues you faced with the room amenities and the discomfort you felt regarding the surroundings. This is not the level of experience we want for our guests, and your comments have been shared with the relevant teams to address these matters and identify areas for improvement. We value your feedback, as it helps us improve, and we hope you’ll consider giving us another opportunity to offer you a much-improved, more comfortable visit in the future.Sincerely,Hotel Management
4.0分
其他
This is an older hotel that needs to be modernized and has no services or pool, but the rooms are clean and for the price it was fine for one night.
2.0分
其他
Was put in a room for handicap didn't get a queen size bed and was in a room where they had pets.
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酒店回复: Dear Guest, We sincerely apologize for the inconvenience you experienced during your time with us. We understand how disappointing it must have been to be placed in a room that did not fully meet your expectations, especially regarding room type and assignment. While certain accommodations are allocated based on availability and specific requirements, more transparent communication and better coordination could have improved your experience. Your feedback has been shared with the appropriate teams to help us mitigate such shortcomings in the future. We truly hope you’ll consider visiting again so we may provide a more comfortable and satisfactory stay.Sincerely,Hotel Management
非常干净
我刚到的时候一切都很好，没什么问题。结果我睡前给手机充着电，没想到突然之间房间里所有的充电口都坏了！我跟前台反映了这件事，这导致我错过了航班。但他们对此不予退款或任何形式的补偿，就因为那些充电口不工作，我才耽误了航班！！
酒店设施齐全，为球迷们提供了完美的服务，他们倾注了巨大的努力，确保球迷们拥有一个完全无忧无虑的足球之旅！酒店员工堪称五星级。
设施有些破旧；而且已经湿透了，让人很不舒服！
我觉得非常不尊重人。我住了一晚，他们就收了我100美元的押金，本来应该退还给我，但他们却没有。而我只睡了一晚，只用了一条毛巾，其他东西都没动。我不明白为什么会发生这种事。
一切都很完美
They wouldnt let me check in because my girl didnt have a i.d whe. The room was in my name and i produced i.d and credit card
Room had a not so good smell, little creatures in room. Lucky I only slept for few hours while staying there. Parking fee to my surprise for a hotel of that sort.
The tv was broke no Wi-Fi and the outside area was like if they where hanging out there didn’t feel safe at all
This is an older hotel that needs to be modernized and has no services or pool, but the rooms are clean and for the price it was fine for one night.
Was put in a room for handicap didn't get a queen size bed and was in a room where they had pets.