酒店回复: Thank you for sharing your thoughts with us. We're truly sorry to hear that your stay didn't meet your expectations. We always strive to provide a positive experience for our guests, and feedback like yours helps us know where we can do better.We appreciate you taking the time to let us know, and we hope you'll consider giving us another chance in the future.Sincerely,Best Western Montrose Inn
3.0分
家庭亲子
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翻译提供方：Google
这是一家非常典型的汽车旅馆。
早餐场地很小，很难找到座位。
酒店回复: 感谢您抽出时间给我们留下反馈！
3.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Thank you for taking the time to share your feedback. We're glad to hear that your stay was satisfactory, though we understand it may not have exceeded expectations. Your input is valuable to us as we strive to enhance the guest experience, and we’d welcome any suggestions on how we could make your next visit even better.We hope to have the opportunity to welcome you back in the future.Warm regards,Best Western Montrose Inn
3.0分
家庭亲子
We liked many things about the property except the noise between rooms. We could easily hear other people’s tvs, kids…
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酒店回复: Thank you for sharing your thoughts with us. We're so pleased to hear that you enjoyed many aspects of your stay. We always appreciate hearing from our guests, as it helps us continue to improve. We hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.Warm regards,Best Western Montrose Inn
4.0分
情侣出游
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They had some work being done on the elevator so it was down the two nights we were there. At 7:30am could hear a blow dryer or something loud being used and woke us up. Could hear other people talk and their TV’s. All in all not a bad place to stay though.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely regret the inconvenience you experienced due to the elevator maintenance during your stay. Providing a comfortable and relaxing environment for our guests is very important to us, and we’re sorry we fell short in this regard.We’re grateful for your understanding and appreciate your kind note that, despite these challenges, you still found our property to be a pleasant place to stay. Your comments have been shared with our team as we continue working to enhance the overall guest experience.We truly hope to welcome you back in the future for a more seamless and restful visit.Warm regards,Best Western Montrose Inn
2.0分
其他
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Not so much
Be careful what room you sign up for as the staff would not/could not make any changes. Due to pricing, we chose a king handicap room, which was on the main floor. Didn’t need a handicap room, but we were stuck with it. If we needed it, the shower had no soap or shampoo containers, just small bottles; no shelf in the shower area and no grab bars, which could have been an issue for anyone. Brkfst was mediocre- the usual scrambled eggs. Waffles were an option. Could have used some creativity in options. Would not stay at this hotel again.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay. We truly appreciate you providing your perspective, as it helps us continue to evaluate and improve the guest experience.While we’re sorry to hear that your visit did not meet your full expectations, we are grateful you chose to stay with us. Your comments have been noted and will be shared with our team for further review.We do hope to have the opportunity to welcome you again in the future and provide a stay that better reflects the high standards we aim to uphold.Sincerely,Best Western Montrose Inn
1.0分
情侣出游
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Advertised as a single-story property but we found it has two stories, no elevator, the room is on 2nd floor, and we can’t climb stairs. They refused to let us cancel.
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酒店回复: Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. Guest satisfaction is very important to us, and we always strive to provide clear information and responsive service.We appreciate your comments and will take them into consideration as we work to improve the guest experience.Kind regards,Best Western Montrose Inn
5.0分
家庭亲子
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I reserved two rooms here, one for myself and another for family. Both were obviously newly renovated, very clean and in good condition. However, my parents' room on the first floor had a strong musty odor. The room had all hard floors; maybe it was a pet friendly room? I couldn't tell exactly what the smell was from, but it was unpleasant.
My room on the second floor was fine-- no smell at all. I'm unsure what the issue was with the first floor room, but would definitely recommend requesting the 2nd floor!
Also--there was no working elevator during my stay. It was being renovated, so will likely be available in the near future, but something to note for those who need an elevator to access the second floor.
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酒店回复: Thank you for choosing to stay with us and for taking the time to leave such thoughtful feedback. We're so pleased to hear you found both rooms clean, newly renovated, and in great condition — that’s exactly the experience we aim to provide for all our guests.We're happy your second-floor room was just right, and we appreciate you noting your preference for that level. Your comments about the first-floor room have been shared with our team so we can look into it further and ensure every stay is equally enjoyable.Thank you again for your kind recommendation. We’d love to welcome you and your family back anytime.Warm regards,Best Western Montrose Inn
3.0分
情侣出游
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The elevator wasn’t working and we were on the second floor so we had to leave our suitcase in the car. Would have been nice to get a reduced rate. This was the only BW we used on our 3 week trip and did not enjoy
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酒店回复: Thank you for your review. We're sorry to hear that your stay did not meet expectations. We always strive to provide a comfortable experience for our guests and appreciate your feedback, which helps us improve. We hope to have the opportunity to welcome you back in the future for a better experience. Best RegardsBest Western Montrose Inn
5.0分
情侣出游
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Bed was comfortable…bathroom size was great…clean room…needed better lighting to put makeup on and bigger vanity for toiletries but those are minor problems…breakfast reasonable…coffee way too strong..overall happy with our stay
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酒店回复: Thank you for sharing your detailed feedback regarding your recent stay with us. We’re delighted to hear that you found the bed comfortable, the bathroom spacious, and the room clean — all important elements for a pleasant stay.We also appreciate your constructive comments regarding the lighting and vanity space. Your observations are valuable and will certainly be taken into consideration as we look for ways to improve our guest experience. It’s wonderful to know that, overall, you were happy with your stay. We hope to have the opportunity to welcome you back again in the future.Warm regardsBest Western Montrose Inn
非常脏，而且对于这种类型的酒店来说价格过高。
避免
这是一家非常典型的汽车旅馆。
早餐场地很小，很难找到座位。
好的
We liked many things about the property except the noise between rooms. We could easily hear other people’s tvs, kids…
They had some work being done on the elevator so it was down the two nights we were there. At 7:30am could hear a blow dryer or something loud being used and woke us up. Could hear other people talk and their TV’s. All in all not a bad place to stay though.
Not so much
Be careful what room you sign up for as the staff would not/could not make any changes. Due to pricing, we chose a king handicap room, which was on the main floor. Didn’t need a handicap room, but we were stuck with it. If we needed it, the shower had no soap or shampoo containers, just small bottles; no shelf in the shower area and no grab bars, which could have been an issue for anyone. Brkfst was mediocre- the usual scrambled eggs. Waffles were an option. Could have used some creativity in options. Would not stay at this hotel again.
Advertised as a single-story property but we found it has two stories, no elevator, the room is on 2nd floor, and we can’t climb stairs. They refused to let us cancel.
I reserved two rooms here, one for myself and another for family. Both were obviously newly renovated, very clean and in good condition. However, my parents' room on the first floor had a strong musty odor. The room had all hard floors; maybe it was a pet friendly room? I couldn't tell exactly what the smell was from, but it was unpleasant.
My room on the second floor was fine-- no smell at all. I'm unsure what the issue was with the first floor room, but would definitely recommend requesting the 2nd floor!
Also--there was no working elevator during my stay. It was being renovated, so will likely be available in the near future, but something to note for those who need an elevator to access the second floor.
The elevator wasn’t working and we were on the second floor so we had to leave our suitcase in the car. Would have been nice to get a reduced rate. This was the only BW we used on our 3 week trip and did not enjoy
Bed was comfortable…bathroom size was great…clean room…needed better lighting to put makeup on and bigger vanity for toiletries but those are minor problems…breakfast reasonable…coffee way too strong..overall happy with our stay