酒店回复: Dear Gina, Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Birmingham East - Irondale/ Airport. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of breakfast and all the other issues highlighted which hindered your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Very truly yours,KamariaRed Roof Management RediResponse Specialist
酒店回复: Dear Lori,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Seattle - Kent/ Des Moines. I am so sorry to hear about the issues you experienced during your stay. We strive to provide a comfortable and clean environment for all our guests, and it's clear we fell short of that goal. The condition of the building, the pool, and the state of room 204 are unacceptable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that I will make sure to share your comments with the rest of our team. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way.Very truly yours,JMRed Roof Management RediResponse Specialist
酒店回复: Dear Elige,I regret learning about the problems you faced during your recent stay with us at the Red Roof PLUS+ Birmingham East - Irondale/ Airport. The stains on the ceiling, issues with the bedding, the unhelpful front desk experience, and the damaged door are all significant concerns. Please accept my sincerest apologies for failing to provide a comfortable and satisfactory experience. We at Red Roof are committed to correcting these issues.Thank you again for sharing your experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely, MatthewRed Roof Management RediResponse Specialist
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甚至都没完全停进停车场。房子的照片需要修一下！不想冒险。
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酒店回复: Dear Laura,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Birmingham East - Irondale/ Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.We do hope you will give us another opportunity to provide you with a better experience.Sincerely, Carla Red Roof Management RediResponse Specialist
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我的房间看起来和网上的照片和好评完全不一样
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酒店回复: Dear Chris, Thank you for taking the time to share your feedback. We appreciate your comments regarding your recent stay at the Red Roof PLUS+ Birmingham East - Irondale/ Airport. We're truly sorry you were unhappy with your experience. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope to see you again in the future.Sincerely, AngelRed Roof Management RediResponse Specialist
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好的
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof PLUS+ Birmingham East - Irondale/ Airport. We appreciate you taking the time to share your experience, even though it was concise. We always aim for more than just adequate service. Your feedback is important and gives us an opportunity to reflect on the details that can truly elevate a guest's stay. Thank you for choosing Red Roof. We hope to welcome you back on your next visit to the area.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
服务很好！
房间比较干净，但漏水，上面洗澡，下面屋顶都湿了。
房间很干净，工作人员很友好，早上还有咖啡喝。夫复何求呢？
比平常差一点
收100美元押金来付杂费简直是笑话。什么杂费？？没有早餐。几乎没有咖啡，咖啡渣也擦过了。像RedRoof这样的连锁餐厅应该在维护场地美观方面做得最好。糟糕的连锁餐厅会损害品牌声誉。赶紧修缮一下！
勉强过得去，但还有提升空间
我们第一个被安排的酒店房间在一楼。进门后，我们检查了床，发现床的状况非常糟糕。弹簧已经损坏，完全磨损了——根本无法入睡，因为只要坐在床的两边就会滚下来。我们向前台要求换一间新房间和新床，前台很不情愿地给了我们一间二楼的。前台告诉我们，由于房间已经订满，所以再提供一间房间是有问题的，但前台工作人员确实帮我们想出了解决办法。第二个房间有所改善，但仍然不算太好。房间还算干净，但如果能提供护发素（除了肥皂和洗发水）就更好了。更好的床和床单会提升入住体验。酒店的灰泥墙和外墙状况不佳。停车场光线昏暗，晚上会感觉不安全。街区很安静，但不是镇上最好的地段。如果能增加一些安保人员和更好的照明设施，效果会更好。
这栋楼很旧，状况很差。泳池的颜色是我从未见过的绿色。204房间的浴室天花板上长满了霉菌。后来我们搬到了207房间。我没有看到霉菌，但很脏。
省钱啦
天花板上好多污渍，看起来像是床上有沙子之类的。谢天谢地，最后我们自己带了毯子。前台服务态度不好，也不太热情。门顶缺了一块。
甚至都没完全停进停车场。房子的照片需要修一下！不想冒险。
我的房间看起来和网上的照片和好评完全不一样
好的