酒店回复: Hello Nicole, Wir bedauern zu hÂren, dass Sie Unannehmlichkeiten mit dem Geruch in Ihrem Zimmer hatten. Ihre Rckmeldung ist wichtig fr uns, um unsere Servicequalitñt zu verbessern. Wir freuen uns, dass Sie das saubere und gerñumige Zimmer positiv erwñhnt haben. Vielen Dank, dass Sie uns darber informiert haben.
4.0分
其他
Room was clean, but dated. Bathroom door would not close completely. Staff was very friendly and helpful.
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酒店回复: Dear Valued Guest,Thank you for taking the time to leave a review. We appreciate your comments regarding your recent stay at the Red Roof Inn Gaffney. We are delighted to read your comments regarding the cleanliness of the room and the friendliness of our staff. We also acknowledge the situation you may have observed with the state of the bathroom door. We value your comments.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,DevineRed Roof ManagementRediResponse Specialist
5.0分
其他
I did not eat any breakfast at the site. My visit with relatives in the area included breakfast with them. There was no option to say I didn't partake.
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酒店回复: Dear Valued Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Gaffney. We do acknowledge the situation you described regarding the breakfast you mentioned. We thank you for bringing this to our attention. We hope that the rest of your stay was satisfactory.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,DevineRed Roof ManagementRediResponse Specialist
1.0分
其他
Realized within 5 minutes of booking we booked the wrong location. Front Desk refused to work with us and *******. Extremely rude
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Gaffney. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the concern you had regarding on your reservation and how you encountered with our hotel staff. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Very truly yours,ReysheRed Roof Management RediResponse Specialist
3.0分
家庭亲子
The lady that checked us in was not friendly. Room had a light fixture that was exposed.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Gaffney. We regret to hear that the possible interaction you had with our staff and the situation you may have observed with the light fixture may have fallen short of your expectations. We are deeply disheartened to read your comments. We apologize for the inconvenience this may have caused you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
5.0分
商务出差
Quite clean and comfortable
Amazing gem tucked away very quiet clean and the staff and owners are very kind
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Gaffney. It's wonderful to hear you found our hotel a hidden gem. We are so pleased you appreciated the quiet atmosphere, cleanliness, and kindness of our staff and owners. Your positive feedback validates our commitment to providing exceptional experiences. We aim to offer a peaceful and welcoming environment for all our guests.We hope to continue to provide great experiences for you at Red Roof. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,JannaRed Roof ManagementRediResponse Specialist
3.0分
情侣出游
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The wash cloths in our room were dirty, the tub did not drain, and the tv didn’t work at all so that was very disappointing. Breakfast was extremely limited but it was the hotel nice and quiet and had several dining options around so that was a plus. Overall just an okay hotel.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Gaffney. It is unfortunate to learn that the state of the tub, television and the breakfast you mentioned didn't meet your expectations. We apologize for the inconvenience this may have caused you. Still, I am glad to know that you found our location to be nice and quiet.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
3.0分
商务出差
Shower head was broken, tv was small, hair in the bed and charged a 40$ deposit for a 2lb puppy.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Gaffney, I sincerely apologize for the multiple issues you encountered during your stay. A broken shower head, a small TV, and other highlighted concerns. Based on investigations conducted, I am seeing where $40.00 was refunded to your Visa card ending in 8107 on July 29, 2025, however, it's important to note that it may take anywhere between 7-14 business days to reflect in your account. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Sharma Red Roof Management RediResponse Specialist
5.0分
家庭亲子
Breakfast rules un- real strict, room fine and reasonable price.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Gaffney. It’s good to know you liked your room and found the price fair. We acknowledged your feedback regarding the breakfast.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Very truly yours,LeahRed Roof ManagementRediResponse Specialist
3.0分
其他
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The only real issue was that there was very heavy walking or poor insulation directly above my room. I reported the heavy walking that went on for about an hour after 9 p.m. and there was no change after reporting it. It sounded like kids playing and falling repeatedly on the floor or someone marching around the room above.
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酒店回复: Dear Yolonda,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Gaffney. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were disappointed with the situation you described. Our goal is to provide a comfortable stay for all our guests and we're disheartened that we did not achieve this during your stay.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,JoeRed Roof ManagementRediResponse Specialist
睡在塑料盖上
非吸烟室可能以前是吸烟室。床垫上覆盖着塑料保护罩和床单，散发出一股陈旧的烟味。睡觉的感觉一点也不好。
除此之外，房间又干净又大。
Room was clean, but dated. Bathroom door would not close completely. Staff was very friendly and helpful.
I did not eat any breakfast at the site. My visit with relatives in the area included breakfast with them. There was no option to say I didn't partake.
Realized within 5 minutes of booking we booked the wrong location. Front Desk refused to work with us and *******. Extremely rude
The lady that checked us in was not friendly. Room had a light fixture that was exposed.
Quite clean and comfortable
Amazing gem tucked away very quiet clean and the staff and owners are very kind
The wash cloths in our room were dirty, the tub did not drain, and the tv didn’t work at all so that was very disappointing. Breakfast was extremely limited but it was the hotel nice and quiet and had several dining options around so that was a plus. Overall just an okay hotel.
Shower head was broken, tv was small, hair in the bed and charged a 40$ deposit for a 2lb puppy.
Breakfast rules un- real strict, room fine and reasonable price.
The only real issue was that there was very heavy walking or poor insulation directly above my room. I reported the heavy walking that went on for about an hour after 9 p.m. and there was no change after reporting it. It sounded like kids playing and falling repeatedly on the floor or someone marching around the room above.