酒店回复: Hello Nicole, Wir bedauern zu hÂren, dass Sie Unannehmlichkeiten mit dem Geruch in Ihrem Zimmer hatten. Ihre Rckmeldung ist wichtig fr uns, um unsere Servicequalitñt zu verbessern. Wir freuen uns, dass Sie das saubere und gerñumige Zimmer positiv erwñhnt haben. Vielen Dank, dass Sie uns darber informiert haben.
5.0分
商务出差
Quite clean and comfortable
Amazing gem tucked away very quiet clean and the staff and owners are very kind
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Gaffney. It's wonderful to hear you found our hotel a hidden gem. We are so pleased you appreciated the quiet atmosphere, cleanliness, and kindness of our staff and owners. Your positive feedback validates our commitment to providing exceptional experiences. We aim to offer a peaceful and welcoming environment for all our guests.We hope to continue to provide great experiences for you at Red Roof. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,JannaRed Roof ManagementRediResponse Specialist
3.0分
情侣出游
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The wash cloths in our room were dirty, the tub did not drain, and the tv didn’t work at all so that was very disappointing. Breakfast was extremely limited but it was the hotel nice and quiet and had several dining options around so that was a plus. Overall just an okay hotel.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Gaffney. It is unfortunate to learn that the state of the tub, television and the breakfast you mentioned didn't meet your expectations. We apologize for the inconvenience this may have caused you. Still, I am glad to know that you found our location to be nice and quiet.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
3.0分
商务出差
Shower head was broken, tv was small, hair in the bed and charged a 40$ deposit for a 2lb puppy.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Gaffney, I sincerely apologize for the multiple issues you encountered during your stay. A broken shower head, a small TV, and other highlighted concerns. Based on investigations conducted, I am seeing where $40.00 was refunded to your Visa card ending in 8107 on July 29, 2025, however, it's important to note that it may take anywhere between 7-14 business days to reflect in your account. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Sharma Red Roof Management RediResponse Specialist
3.0分
其他
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The only real issue was that there was very heavy walking or poor insulation directly above my room. I reported the heavy walking that went on for about an hour after 9 p.m. and there was no change after reporting it. It sounded like kids playing and falling repeatedly on the floor or someone marching around the room above.
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酒店回复: Dear Yolonda,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Gaffney. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were disappointed with the situation you described. Our goal is to provide a comfortable stay for all our guests and we're disheartened that we did not achieve this during your stay.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,JoeRed Roof ManagementRediResponse Specialist
2.0分
家庭亲子
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We paid for the queen suite on here with *******. We did not get that room. We ended up paying another 21$ on top of what we paid here to get the room we requested. I believe the woman did what she could but her language was unclear.
The quality of the hotel was older. However it was clean. But our toilet was wobbling and the flooring was linoleum. Flimsy and not stuck down real well.
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酒店回复: Hi Brigitte,Thank you for taking the time to write a review of your stay at the Red Roof Inn Gaffney. I'm happy to read that you took liking to the cleanliness of the room, however, please accept our apologies for the inconvenience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRed Roof ManagementRediResponse Specialist
1.0分
其他
Avoid
Service is terrible. Staff is disrespectful. Terrible customer experience. They do not have any customer service etiquette. Rooms are old and outdated.
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酒店回复: Dear Chris,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Gaffney. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the service provided, the upkeep of the rooms and the other listed concerns. Please accept our sincerest apologies for the negative impact this had on your stay. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely, Carla Red Roof Management RediResponse Specialist
2.0分
商务出差
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When I got to the hotel, no one was around to check me in. It took approximately 10 minutes for a front desk person to arrive and there were 2 other people waiting to check in behind me. It then took approximately 10 minutes to find my reservation and check me in. I did not get a receipt as the printer was broken. The hallways were very noisy between 7 and 10pm. The breakfast was awful. The cereal was stale and the juice machine only gave out water. I was not pleased.
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酒店回复: Thank you for you review as we apologies for all factors which disrupted your stay.
4.0分
商务出差
Overall the property was a good stay and the staff was friendly
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酒店回复: Dear Lonnie,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Gaffney. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We are pleased to read that you were satisfied with the services provided by our hospitable staff and enjoyed your recent stay.Thank you for choosing Red Roof. We hope to continue to provide a great experience for you on your next visit.Sincerely,ErikaRed Roof Management RediResponse Specialist
4.0分
情侣出游
Easy in and easy out. One night stay while traveling.
睡在塑料盖上
非吸烟室可能以前是吸烟室。床垫上覆盖着塑料保护罩和床单，散发出一股陈旧的烟味。睡觉的感觉一点也不好。
除此之外，房间又干净又大。
Quite clean and comfortable
Amazing gem tucked away very quiet clean and the staff and owners are very kind
The wash cloths in our room were dirty, the tub did not drain, and the tv didn’t work at all so that was very disappointing. Breakfast was extremely limited but it was the hotel nice and quiet and had several dining options around so that was a plus. Overall just an okay hotel.
Shower head was broken, tv was small, hair in the bed and charged a 40$ deposit for a 2lb puppy.
The only real issue was that there was very heavy walking or poor insulation directly above my room. I reported the heavy walking that went on for about an hour after 9 p.m. and there was no change after reporting it. It sounded like kids playing and falling repeatedly on the floor or someone marching around the room above.
We paid for the queen suite on here with *******. We did not get that room. We ended up paying another 21$ on top of what we paid here to get the room we requested. I believe the woman did what she could but her language was unclear.
The quality of the hotel was older. However it was clean. But our toilet was wobbling and the flooring was linoleum. Flimsy and not stuck down real well.
Avoid
Service is terrible. Staff is disrespectful. Terrible customer experience. They do not have any customer service etiquette. Rooms are old and outdated.
When I got to the hotel, no one was around to check me in. It took approximately 10 minutes for a front desk person to arrive and there were 2 other people waiting to check in behind me. It then took approximately 10 minutes to find my reservation and check me in. I did not get a receipt as the printer was broken. The hallways were very noisy between 7 and 10pm. The breakfast was awful. The cereal was stale and the juice machine only gave out water. I was not pleased.
Overall the property was a good stay and the staff was friendly
Easy in and easy out. One night stay while traveling.