Pictures online did not match physical appearance of the room. Filthy. Toliet, shower curtain, tub, towels had stains, bed covers faded and stained. Microwave, fridge was dirty from grimmy hands. Rooms near me had plants in the windows as if I was assigned a room by the long term guests, near back of property. Disappointed with the conditions.
1.0分
家庭亲子
I use to love this place and now I couldn't even sleep through the night because it was so loud and the room was filthy bed was broken
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酒店回复: Hi Brandy, Thank you for taking the time out of your busy day to share your feedback regarding your experience at the Red Roof Inn Spartanburg - I-85. It's saddening to hear that you weren't able to get a comfortable rest due to loud noise, a broken bed, along with other highlighted issues. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely, RecordoRed Roof Management RediResponse Specialist
1.0分
家庭亲子
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Within being in the room for two minutes, we saw and killed TWO bugs, a stink bug and a cockroach. Rooms are small and outdated. Beds are extremely hard and uncomfortable. Would NEVER stay there again.
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酒店回复: Dear Darrick,Thank you for your review following your stay at Red Roof Inn Spartanburg - I-85. You stated that the pests mentioned, the size of the room and the other issues hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best. With thanks,GabrielleRed Roof ManagementRediResponse Specialist
1.0分
情侣出游
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Sticky floors, no carpet, moldy rusty bathroom, hole in wall and ceiling. Broken safety lock on door. Cord cut on telephone. Very thin, cheap, worn towels. Paper thin walls. BS 10 stars review
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酒店回复: Dear Irene,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Spartanburg - I-85. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 1/5 score. You indicated that you were unsatisfied with no carpet, unclean floors, hole in wall and the other concerns you described. To uphold our company's high standard your encounter will be shared with management. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
4.0分
商务出差
Yikes
I normally dont trip if i see a bug. I saw enough to trip.
3.0分
家庭亲子
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It was ok. Had to ask for towels and toilet paper. Room was not that clean. But they cleaned it good the next day but then never came back to clean or replace towels or toilet paper. Stayed for 5 days. It was quite though.
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酒店回复: Dear Holly, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN SPARTANBURG - I-85. I do apologize for the inconvenience caused that hindered your experience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Oshane Red Roof ManagementRediResponse Specialist
1.0分
其他
Killed a roach as soon as I entered the room . Gross as hell
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酒店回复: Dear Tyler, Thank you for leaving your feedback after your experience at RED ROOF INN SPARTANBURG - I-85. Regarding the insect you described, we apologize for the unfavorable experience. Please note that we work with a pest control company who regularly treats the property for pests in accordance with industry standards. I have passed your comments to the hotel so they can work with the experts to make sure everything goes smoothly. At Red Roof, we want you to have confidence in our ability to prevent similar problems in the future. Please note that we value you as our guest very much and appreciate your patronage. Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
5.0分
其他
served its purpose
Nothing fancy but it was fine for shower and a few hours of sleep.
房间很漂亮
客房服务人员很乐于助人，但前台态度很差。周末早上值班的那位女士说话很刻薄，态度一直都很粗鲁。
Pictures online did not match physical appearance of the room. Filthy. Toliet, shower curtain, tub, towels had stains, bed covers faded and stained. Microwave, fridge was dirty from grimmy hands. Rooms near me had plants in the windows as if I was assigned a room by the long term guests, near back of property. Disappointed with the conditions.
I use to love this place and now I couldn't even sleep through the night because it was so loud and the room was filthy bed was broken
Within being in the room for two minutes, we saw and killed TWO bugs, a stink bug and a cockroach. Rooms are small and outdated. Beds are extremely hard and uncomfortable. Would NEVER stay there again.
Sticky floors, no carpet, moldy rusty bathroom, hole in wall and ceiling. Broken safety lock on door. Cord cut on telephone. Very thin, cheap, worn towels. Paper thin walls. BS 10 stars review
Yikes
I normally dont trip if i see a bug. I saw enough to trip.
It was ok. Had to ask for towels and toilet paper. Room was not that clean. But they cleaned it good the next day but then never came back to clean or replace towels or toilet paper. Stayed for 5 days. It was quite though.
Killed a roach as soon as I entered the room . Gross as hell
served its purpose
Nothing fancy but it was fine for shower and a few hours of sleep.