Room was spacious enough, but the bed was made in the MOST curious manner..? In all the years I have stayed in motels, I have NEVER seen a bed composed like this one. (No blanket, spread was actually tucked aggressively into the mattress; just a top sheet & the spread. Very curious.) Internet was extremely volatile; finally gave up on it because it would not stay engaged. Room was very quiet. This is a bare bones place, but worthy for an overnite stay, especially the price.
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酒店回复: Hello Robin,Thank you for the review. We are glad to hear you enjoyed your stay. The green spread is the Choice approved blanket we are required to use. We will work with our tech team to investigate the issues with the wifi. We work hard every day to provide a clean, comfortable and affordable stay for all our guests. We hope to serve you again in the future.
1.0分
其他
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FILTHY….
The pictures online looked nothing like what the actual rooms looked like. The rooms were dirty, you could tell they did the bare minimum to clean the room, tub/shower was stained on the inside really bad and the edges were nasty, the end table by the bed was filthy, the T.V stand was filthy, the walls down at the floor were dirty. Made my skin crawl just being in the room. We live in a lazy world where customer service is terrible.
2.0分
情侣出游
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Pool under maintenance. Did not clean our room. No coffee machine in room. Very soft mattress. Only two small flat pillows. Lots of noise during the night. No snacks in vending machine.
4.0分
其他
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Beyond the dtop of blood on the wall and thd ac not working it was just as it always had been. Coolt temps so not too worried about the ac the blood on the wall was a bit off putting.
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酒店回复: Hello Jack,Thank you for the review. We work hard on maintaining a clean and comfortable environment. We've escalated the issues to you mentioned to our maintenance team to make repairs.
1.0分
家庭亲子
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Well didnt like the fact that expida changed the dates i entered into the app. Then when i got ahold of someone one at expidia 5 mins later they refused to change the dates to what i entered or refund my money
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酒店回复: Thank you for the review. We must coordinate with ******* to make any changes to dates for your reservation. We offered to change your dates but you had to pay the difference which your refused to do. We had you and ******* on the phone while making this update but then you apparently hung up the phone.
4.0分
情侣出游
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This is an older hotel that looks to be up dating as they go. We ordered a king room. Unfortunately, when we got in the room there was a leak coming from the ceiling into our bathroom. We informed the front desk, and he gave us the king suite room. That was wonderful and if we stay again, we would love to have that room. It's very spacious. Two couches and the bedroom was separate great for couple with an early riser. We also enjoyed the pool it was very large and clean. Were a little bummed the hot tub was broken but stuff happens.
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酒店回复: Hello,Thank you for the wonderful review! We again apologize for the water leak. It has since been repaired. We would also like to mention the hot tub has been repaired as well and it's fully operational. We are thrilled to hear you enjoyed the upgraded Suite! It was updated just over a year ago and we are so glad to hear that you enjoyed you stay in the Suite. We look forward to serving you again in your future stays in the area!
1.0分
情侣出游
Great Clean Hot Water. Great it had a Ice Cold Working Fridge. Good Microwave. Good TV and Cable. I will not mention the bad things, there were many.
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酒店回复: Hello Maciej,Thank you for the review. We are glad to hear you enjoyed the TV Cable, Hot Water, Cleanliness and wonderful staff! However, we are disappointed to learn there were issues that you did not like about our hotel. We wish you had mentioned them to our staff during your stay, as they would have worked hard to accommodate you and make you stay more pleasant. We hope you will give us another opportunity to serve you in the future and show you an even better experience.
3.0分
其他
very basic
Pretty bare bones room, no blanket, nor shampoo, lotion. 1 bar of soap, no coffee maker in room. no decaf coffee in lobby.
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酒店回复: Hello Patricia,Thank you for the review. We are disappointed to hear you did not enjoy your stay at our hotel. We have shampoo bottles attached to the bathtub. If that was not the case, we apologize. Although we don't have coffee makers in the room, we do provide coffee in the lobby every morning. And we make Decaf coffee upon request, since most of our guests prefer regular coffee. If you had mentioned or asked, we would have provided you an extra blanket as well. We are sorry you did not enjoy your stay, but if you will give us another opportunity, we will work hard to show you a better experience next time.
1.0分
其他
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Bed Bugs!!!!!!! Front desk didn’t want to admit it. They didn’t give a refund, very rude. They moved me to another room quickly but I already taken these pictures. I showered and changed clothes and had to make sure none were on me. Then I left. They did not give me a refund or cancel my second night stay.
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酒店回复: Hello Justin,Thank you for the review. We take these situations very seriously, and would never put a guest in a room if we we thought it had any pests. The safety of our guests and even our housekeepers who clean our rooms is always our number one priority.Although there was a disagreement between you and our front desk and maintenance staff as to whether this is a bedbug or a insect local to the area, we've escalated this to our pest control company to investigate and treat this room as needed. As far as refunds are concerned, when you book thru *******, their process to get a refund is complicated. Once you request a refund to *******, they have to contact the hotel staff directly to get authorization/approval for the refund. Unfortunately, in your case, ******* never contacted us for this authorization. Please reach out to ******* and ask them to contact the hotel directly, either via phone or email to get your refund authorized. We will work with them to get your refund processed. We apologize for your poor experience at our property. This is not the experience for a vast majority of our guests. Many of whom are repeat guests who stay with us year after year.We hope you will give us another opportunity to serve you and show you a better experience.
靠近高速公路，旁边就是麦当劳。房间没有异味，不像我之前住过的一些旅馆。我房间的水槽水龙头坏了。
Room was spacious enough, but the bed was made in the MOST curious manner..? In all the years I have stayed in motels, I have NEVER seen a bed composed like this one. (No blanket, spread was actually tucked aggressively into the mattress; just a top sheet & the spread. Very curious.) Internet was extremely volatile; finally gave up on it because it would not stay engaged. Room was very quiet. This is a bare bones place, but worthy for an overnite stay, especially the price.
FILTHY….
The pictures online looked nothing like what the actual rooms looked like. The rooms were dirty, you could tell they did the bare minimum to clean the room, tub/shower was stained on the inside really bad and the edges were nasty, the end table by the bed was filthy, the T.V stand was filthy, the walls down at the floor were dirty. Made my skin crawl just being in the room. We live in a lazy world where customer service is terrible.
Pool under maintenance. Did not clean our room. No coffee machine in room. Very soft mattress. Only two small flat pillows. Lots of noise during the night. No snacks in vending machine.
Beyond the dtop of blood on the wall and thd ac not working it was just as it always had been. Coolt temps so not too worried about the ac the blood on the wall was a bit off putting.
Well didnt like the fact that expida changed the dates i entered into the app. Then when i got ahold of someone one at expidia 5 mins later they refused to change the dates to what i entered or refund my money
This is an older hotel that looks to be up dating as they go. We ordered a king room. Unfortunately, when we got in the room there was a leak coming from the ceiling into our bathroom. We informed the front desk, and he gave us the king suite room. That was wonderful and if we stay again, we would love to have that room. It's very spacious. Two couches and the bedroom was separate great for couple with an early riser. We also enjoyed the pool it was very large and clean. Were a little bummed the hot tub was broken but stuff happens.
Great Clean Hot Water. Great it had a Ice Cold Working Fridge. Good Microwave. Good TV and Cable. I will not mention the bad things, there were many.
very basic
Pretty bare bones room, no blanket, nor shampoo, lotion. 1 bar of soap, no coffee maker in room. no decaf coffee in lobby.
Bed Bugs!!!!!!! Front desk didn’t want to admit it. They didn’t give a refund, very rude. They moved me to another room quickly but I already taken these pictures. I showered and changed clothes and had to make sure none were on me. Then I left. They did not give me a refund or cancel my second night stay.