警告！别来这家酒店！我在这家酒店的住宿体验非常糟糕，我真想提醒大家。我通常不留评论，但这次我实在忍不住。这家酒店与其4星的评级毫无关联！卫生条件极其糟糕——我们在餐厅里发现了大昆虫，这在一个提供餐饮的地方是绝对不可接受的。房间无人打理，清洁工作也差强人意。我们被安排到的房间只有一个坏了的电源插座，电线还露在外面，这真的很危险——尤其是对一个还在爬行的小孩来说。尽管我报告了这个问题，但问题并没有得到解决，房间也没有换。酒店没有儿童游乐区。整个酒店只有一把儿童椅，而且太脏了，小孩子坐都有点吓人。走廊很窄，婴儿车推不进去。我们不得不自己把柜子搬到走廊去存放婴儿车，因为外面有被盗的风险——在这个国家，电动婴儿车是真正的威胁。房间里没有保险箱，这对贵重物品的人来说是一个严重的问题。我们从未遇到过如此重要的事情。食物单调乏味，质量低劣——面包又硬又不新鲜。我们注意到，早餐后，同样的面包放在外面没有盖，苍蝇成群。后来，它被用来做晚餐，第二天早餐又被用作面包。我们试了一下——根本切不开，更不用说愉快地吃了。然而，最严重的问题是我住在酒店期间，我的 iPhone 15 和 ATM 卡被盗了。我们返回波兰几小时后，手机在附近的一个村庄被激活，这表明肇事者很可能是当地人，而不是游客。他们还三次试图用我的ATM卡进行大额交易。尽管有人举报，但酒店管理层拒绝承担责任，也没有采取任何行动调查此事。他们给人的印象是他们只是想敷衍了事。我们有大量关于整个事件的记录，但不可能再补充更多了。根据我的经验，我强烈建议不要入住这家酒店——尤其是对于有孩子的家庭以及那些重视安全、卫生甚至最低限度要求的人。

我们在 2016 年 7 月度假。然后我丢失了我的昵称、密码、登录名以及所有可以丢失和不能丢失的东西））））））我们已经很长一段时间没有去保加利亚了，我们已经完全远离了黑人海，但有什么东西带着记忆涌了回来。所以。我再说一遍：我们在 2016 年 7 月度假。接待处并不友好。我们做好了午餐不吃的准备。确实，一位年轻、富有同情心的女士给我们端来了两盘肉和水果，并建议我们不要戴手镯，厚颜**地独自走进餐厅。我们读到有些人这样做了，但是......我们是3个成年人，所以我们都不好意思无礼。然后，我自己多次从餐厅取出食物，送给那些坐在接待处、一脸不高兴的人。 14点我们就办理入住了。房间和我们预订时订的一样。我们住在三楼，可以俯瞰游泳池。这里唯一的“五”级是酒店的位置：位于市中心。噪音并没有打扰我，因为...隔音效果很好，空调也运转良好。几乎。原来冰箱根本不是冰箱，而是油炸锅。确实，我和我的儿子一直忍受着，直到一瓶打开的果汁在油炸锅中爆炸。接待处，一位女士一脸不满地说，他们房间里没有冰箱，但有“凉”的东西，他们不会把这个变质的“凉”的东西改成可以用的。在我向酒店经理赫里斯托夫先生申诉后，冰箱在15分钟内就被更换了。房间打扫干净了。当然，不是彻底地，而是定期地。床单和毛巾在三周内频繁更换。另一个问题是床单和毛巾非常旧；有一次我们的朋友很“幸运”，两天都用了几乎新的毛巾。另外，令我们非常惊讶的是，四星级酒店居然没有脚巾。 TV3 频道令人难忘的 Elena Letuchaya 经常在她的电视节目中表示，“四人”应该至少拥有 4 条毛巾。我们每人有 2 个 - 用于洗澡和洗手。按照我们的标准，房间很大，有足够的空间，床很舒服。具体来说，我们的房间有一个大淋浴间，也关得很紧。我们的朋友住在我们对面的房间，所以他的淋浴间很小，在我看来，根本没有门。至于餐厅和厨房，我真的不明白为什么有这么多好评。是的，在最初的几天里，我们对肉很满意，它在我们嘴里融化了。但想象一下，在三周的时间里，您都吃同样的熟肉（猪肉、牛肉、鸡肉、鸭肉）。嗯，完全一样！！！尽管现在是夏天，阳光明媚的保加利亚，但是没有茄子，没有酿辣椒，还有很多其他的东西，不不不……早餐偶尔吃西葫芦。至于服务员，那就是完全不同的故事了。简而言之，就是懒惰和傲慢。只有少数人（例如年轻女孩舒克瑞耶）准时清理碗碟，脸上挂着友好的微笑。基本上，服务员都很阴郁、不友好而且很懒。在餐厅的优点中，我们可以注意到独立无限量享用饮用水和葡萄酒。在

The worst hotel I ever been at it’s dirty and disgusting beds are dirty I went to reception and tell them that the beds are dirty they said we gonna take care of it,,, and nothing I told them 5 times to go clean it up and they didn’t,, the food is terrible 🤢 the room keeping is joke no towels no toilet paper ,,,the pool is not that big as they advertised and is freezing cold,, the staff is pretending that they don’t understand English and just leave Avoid that hotel by 100miles Will never recommend

Dirty and very worn and dated. Food is horrible, cleaning a joke and staff are meh.. 1 cleaning during a weeks stay, had to ask for toiletpaper a few times and also for clean towels as they were needed to wipe the floors after a shower as it leaked at lot.. Pool was smaller than in pictures and cut off by a net. Loads of young drunk and loud people.. I cannot understand this is a 4* hotel - it’s a 2* at best.. Worst hotel I’ve been in.

Stayed here on a lads holiday for 8 days, hotel manager and workers were all great and looked after our needs and room was cleaned everyday. The food is good and always fresh. Drinks available all day and staff are friendly. Best part about this hotel is the entertainment, vlad was great with us and anything we needed he was our first port of call and made our holiday a great laugh, will definitely come back in future

My family and I (four in total) have been to Bulgaria on a number of occasions- we have stopped in bad hotels in the past but this one was by far the worst! We got there at around 7pm so after a long flight we were looking forward to dinner but was shocked at what we found. Food wasn't restocked regularly and no labels as to what each dish was. This was an issue for religious reasons so was unsure of what we could eat. Same options every night which was very limited. Breakfast was awful! Scrambled egg was just an oily omelette, sausages were inedible and no choice of beans or fried egg. The room we had was on the 5th floor which we had heard were recently renovated. Overall the room was nice- huge balcony and nice bathroom. Saying this, there was a small air-con unit which barely worked, one double wardrobe between a family and not enough plug sockets to cater four people in one room. The cleaner came in everyday to change the sheets, change the towels and empty the ashtray (which many people across other floors said this wasn't the case for them). However floors weren't cleaned for the entire two weeks of our stay, tables weren't wiped down and they 'mopped' the bathroom by using the shower head (which left the floor soaking for hours). Hygiene around the hotel was the worst we've seen! The ketchup outside (which was in a glass bowl) , used throughout the day was left uncovered from 12pm until the next day, the dirty plates were left on the tables for hours, cups weren't collected around the poolside and cobwebs/dirt around the outside cooking station. People were in the pool past 11pm, on numerous occasions, which we have never saw in any hotel we have ever stopped at. The next day the pool was never cleaned as we were up early and never saw any further hygiene steps take place. As well as this, the pool area was never hosed down during our stay, which resulted in tables and floor been sticky due to spillages. Benches were rotting and peeling of paint, unsafe to sit on a couple of them. Out of four coffee machines, only one worked. However this was not being replenished often enough and can only be used between a short amount of hours. Staff were very hostile- no uniforms and constantly on their phone/putting on makeup in their mirror. We never saw them clean empty tables as they were too busy talking to one another. They were also smoking around cooking stations and drinking throughout their shift. On our last day we saw the receptionists sleeping on the couches and had to wake them up to check out which is unacceptable. Lack of management was apparent as absolutely chaotic with no lack of direction/discipline. Not an English friendly hotel as mostly individuals were of other nationalities- alot of which were very hostile- towards us. Bulkan holidays expressed there would be entertainment, however this involved a 10 minute kid disco and nothing further. Tried to get transferred to another hotel and was willing to pay extra for this but the hot

We went to Sun Palace, Bulgaria with hamily. Website says 4* hotel but there was not even 1 star on the building. Dirty cutlery and crockery. The same food every day. Meat very poor quality ( you would not give this to your dog). No WiFi at all. Staff not friendly. Stay away!!!!

Good value for money as was cheap, but definitely NOT 4* as advertised! Clean but VERY basic, not even a kettle in the room. Rooms seemed to get clean towels daily but not cleaned. Food disappointing and repetitive, often cold , and no snacks as advertised. Nice pool area, and was quiet as end of season. Gym was disappointing and dangerous- one of the machines had paracord tied on instead of proper cable and bike and treadmill broken. Would not stay again.