The owner was there to greet .me even though I came in at 10:30 pm. I felt very safe, the room was clean and plesent. The bed was very comfortable. The shower was clean with good hot water.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Cleveland - Medina. It's wonderful to hear that you felt safe and welcomed during your late arrival. We are pleased to read that you found your room clean and pleasant, and that you were comfortable.We’re glad to know that you appreciate the effort we put into ensuring a pleasant stay for all our guests. Thank you for choosing Red Roof. We hope to welcome you back again soon.Sincerely,ViktorRed Roof Management RediResponse Specialist
5.0分
其他
Bath tub looked as if it needed to be cleaned and the bedsheets did not smell fresh. Overall, It was a comfortable stay. A lot of dining options to choose from.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Cleveland - Medina. I am sorry to hear about the concerns you may have encountered with the bathtub's cleanliness and the freshness of the bedsheets. Please accept our sincerest apologies for not meeting your expectations in these areas. We are happy to hear you found your stay comfortable overall and appreciated the variety of dining options.We hope to continue to provide great experiences for you. Thank you for choosing Red Roof. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ReyRed Roof ManagementRediResponse Specialist
5.0分
其他
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It was an old hotel but the room was clean. We had zero issues with sounds and slept well. The staff was very nice and helpful. We would definitely stay here again.
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酒店回复: Dear Valued Guest, Thank you for sharing your experience at Red Roof Inn Cleveland - Medina. It's wonderful to hear that you enjoyed your stay with us, especially noting the cleanliness of your room and the peaceful environment, ensuring a good night's sleep. We're also delighted that our staff's friendliness and helpfulness contributed positively to your experience.Your intention to stay with us again is the highest compliment we could receive. Thank you for choosing Red Roof. We look forward to welcoming you back soon.Sincerely,ViktorRed Roof Management RediResponse Specialist
1.0分
其他
Stay away
It’s disturbing how dirty it was. From the floors to the beds, to the bathrooms. It was gross.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Cleveland - Medina. It is unfortunate to learn that the condition of the floors, beds and bathrooms didn't meet your expectations. We are saddened to read your comments.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
1.0分
其他
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Horrible experience.
Although we had made reservations and they were confirmed, they canceled them on the day of our trip. Never even contacted us to let us know. They contacted my husband. Not sure how or why they did that and he was able to let us know that we didn't have a place to stay. The hotel said my card was declined. very suspicious of that as there was plenty of money in account. very bad experience! No place else to stay.
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酒店回复: Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at the RED ROOF INN CLEVELAND - MEDINA. We sincerely appreciate your feedback and are saddened that your reservation was cancelled. So we are disappointed that you had a less-than-satisfactory experience. We investigated more about your reservation and found out that when you booked your room, you chose to pay at the hotel. That means it is not a prepaid reservation. Also, your reservation had a 24-hour prior to arrival cancellation policy, which means that within 24 hours of your check-in time, we can take an authorization on your credit card associated with your reservation. And our PMS system found out that your credit card was declined, which could be because of a bad credit card, insufficient money, or a locked card. The system tried to take authorization on the credit card late in the evening. That is why your reservations were cancelled. As soon as we find out, we will contact you at the phone number that you were provided while booking. So, you mentioned your husband's phone number when you booked the room online, and that is the number associated with your reservation. We called your phone right after your credit card declined to save your reservation and update it with a new credit card, but no one answered, and a voicemail was not set up, so we could not leave a message. After 2 hours, your husband called us back and we informed him that the reservation was cancelled due to the credit card being declined. We also informed him that we have proof that the credit card declined, and if you need it, call us and provide your email, and we'd be glad to email it to you. If you think you have plenty of money and that shouldn't have happened, then you have to ask your bank why it was declined. In order to prevent future occurrences, you may want to use a valid good credit card. So, we could sell your room to someone else after declining your credit card. I will share your comments with the property to address your concerns. We continually work to improve our hotel, so I appreciate you providing us with your feedback.
5.0分
其他
Really clean and comfortable. I had a late check-in and the staff got me a great room. Offered me a bottled water- a little thing, but a nice touch.
4.0分
家庭亲子
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The property was clean and orderly but the building is old. The chair in the room was a pleather material and it was flaking. Looked like it had seen better days. Bathroom fixtures were updated and worked well.
3.0分
商务出差
Ehhh
Room was a little old and out dated but it was a cheap room. Cant expect 5 star
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Cleveland - Medina. We regret to hear that the room's condition did not fully meet your expectations. Please accept our apologies for your experience.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely, ErikaRed Roof Management RediResponse Specialist
1.0分
其他
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Red Roof experience.
I arrived at the Red Roof location got a call from the front office as I pulled in asking if I was coming. I told them yes I’m in the parking lot. I go the front they said they canceled my reservation. Because I didn’t arrive in time. Mind you they sent me an email saying my check in time was 3pm to 3am and it said on the email to notify them of arrival would be later then check in. I arrived at 7pm inside my window. They said they said they could rebook it but could charge me more but would give me the same rate. Then they said they could charge be for being late. I explained they could not do that as I had in writing from them when to check in and it was already paid. They were extremely rude and lacked emotional intelligence. I could have went to a nicer hotel and not stayed there if I wanted to. Overall horrible staff horrible stay and would recommend anyone else to just go stay somewhere else like the Holiday Inn or Hampton or Hilton.
酒店周边环境很好，步行距离内有很多美食可供选择。
The owner was there to greet .me even though I came in at 10:30 pm. I felt very safe, the room was clean and plesent. The bed was very comfortable. The shower was clean with good hot water.
Bath tub looked as if it needed to be cleaned and the bedsheets did not smell fresh. Overall, It was a comfortable stay. A lot of dining options to choose from.
It was an old hotel but the room was clean. We had zero issues with sounds and slept well. The staff was very nice and helpful. We would definitely stay here again.
Stay away
It’s disturbing how dirty it was. From the floors to the beds, to the bathrooms. It was gross.
Horrible experience.
Although we had made reservations and they were confirmed, they canceled them on the day of our trip. Never even contacted us to let us know. They contacted my husband. Not sure how or why they did that and he was able to let us know that we didn't have a place to stay. The hotel said my card was declined. very suspicious of that as there was plenty of money in account. very bad experience! No place else to stay.
Really clean and comfortable. I had a late check-in and the staff got me a great room. Offered me a bottled water- a little thing, but a nice touch.
The property was clean and orderly but the building is old. The chair in the room was a pleather material and it was flaking. Looked like it had seen better days. Bathroom fixtures were updated and worked well.
Ehhh
Room was a little old and out dated but it was a cheap room. Cant expect 5 star
Red Roof experience.
I arrived at the Red Roof location got a call from the front office as I pulled in asking if I was coming. I told them yes I’m in the parking lot. I go the front they said they canceled my reservation. Because I didn’t arrive in time. Mind you they sent me an email saying my check in time was 3pm to 3am and it said on the email to notify them of arrival would be later then check in. I arrived at 7pm inside my window. They said they said they could rebook it but could charge me more but would give me the same rate. Then they said they could charge be for being late. I explained they could not do that as I had in writing from them when to check in and it was already paid. They were extremely rude and lacked emotional intelligence. I could have went to a nicer hotel and not stayed there if I wanted to. Overall horrible staff horrible stay and would recommend anyone else to just go stay somewhere else like the Holiday Inn or Hampton or Hilton.