Breakfast was poor. Most of the food was gone or cold.
The room could use more bed lamps. The USB plug-ins didn’t work in all the lamps. Overall, the room was adequate for the price.
展开
酒店回复: Thank you for taking the time to share your feedback. We’re glad you enjoyed the hot tub and pool. We’re sorry to hear that breakfast and room amenities didn’t fully meet your expectations. Your comments about food temperature and the lamp USB ports have been shared with our team for review and improvement. We appreciate your input and hope to have the chance to provide you with an even better experience on your next stay.
2.0分
情侣出游
展开
The tub didn’t drain so it was clearly not cleaned properly. You could see soap scum, and hair rings around the tub. The toilet backed up which they never got to after several request to do so. There was something that look like a booger on the ceiling no radio or alarm clock. The first day of breakfast had expired yogurt from July and this is September. Ice cold coffee, which obviously was left over from the day before. No syrup for waffles and basically nothing very limited. Also there was no overstay services such as replenishing coffee.
展开
酒店回复: Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay. What you described regarding cleanliness, maintenance, and breakfast service is unacceptable and far below the standards we strive to provide.Please be assured that we are addressing these concerns with our housekeeping and maintenance teams to ensure tubs and bathrooms are thoroughly cleaned, drains and toilets are properly serviced, and rooms receive all standard amenities. We are also reviewing our breakfast procedures to make sure food is fresh, coffee is served hot, and items such as syrup and replenishments are always available.Your comments are very valuable to us, and we take them seriously as we work to improve our guest experience. We regret that your stay did not meet expectations and hope you will consider giving us another opportunity in the future to provide you with the comfortable, worry-free stay you deserve.
2.0分
其他
展开
Nice pool & hot tub, however the room I got smelled smokey and furniture not in the best shape. breakfast is 6-10, I arrived at 8, very limited choices, only hot thing was biskets & gravy-no gravy, no syrup. when I finally found someone they said "Its about time to close down" I said "I thought breakfast was to 10." 8-10 lodgers came in before I left a bit after 9 and were not happy. At least the juice machine was working.
展开
酒店回复: Dear Clint, Thank you for sharing your feedback regarding your recent stay. We genuinely appreciate you taking the time to express your concerns. It’s important that our guests feel comfortable and safe during their visit, and we regret to hear about the issues you encountered. We will ensure your observations are communicated to management for their review and action. Your insights help us improve the experience for future guests. Thank you for your understanding.Sincerely;Super 8 Watertown SD team .
5.0分
商务出差
Friendly and Nice guy.. If you need peace this is your place to stay.. Good bed too.. Soft and comfortable.. Thank You..
展开
酒店回复: Dear Archie, Thank you for sharing your feedback with us! We're happy that you enjoyed your accommodations, amenities, and our team's friendly service . We are happy that you felt comfortable during stay and liked our new mattresses in the room. It was a pleasure having you here, and we hope you'll consider returning very soon.Kind regards,Super 8 Watertown SD Team.
4.0分
朋友出游
展开
Things we appreciated: Great location & price; really nice pool & hot tub room…the pool was warm…the hot tub was hot; great breakfast & coffee; cute little lobby & small area for a quick pizza party; nice hallway flooring; bed was comfortable; staff were friendly & helpful.
展开
酒店回复: Dear Hollie, Thank you for sharing your feedback with us! We're happy that you enjoyed your accommodations, amenities, and our team's friendly service . It was a pleasure having you here, and we hope you'll consider returning very soon.Kind regards,Super 8 Watertown Management team.
5.0分
情侣出游
展开
Great stay, one of the first times the staff/owner has asked what they could do better and could improve on. They seemed to care very much about the customers experience
展开
酒店回复: Dear Grant, Thank you for sharing your feedback with us! We're happy that you enjoyed your accommodations, amenities, and our team's friendly service . It was a pleasure having you here, and we hope you'll consider returning very soon.Kind regards,Super 8 Team.
1.0分
商务出差
the room was dark and depressing, it smelled bad and it was damp just overall a poor experience. Ee left before reservations were over
展开
酒店回复: Dear Jennifer, Thank you for sharing your feedback with us! We're happy that you enjoyed your accommodations, amenities, and our team's friendly service. Rest assured, we are taking your comment regarding room smell bad and respective department is notified. It was a pleasure having you here, and we hope you'll consider returning very soon.Kind regards,Super 8 Watertown Management Team
3.0分
其他
展开
The stay was fine clean and bed was comfortable but they didnt have room service I requested towels and they didnt have laundry available so i had to reuse what towels i had the whole weekend
1.0分
情侣出游
展开
The mold smell in the room was overwhelming. The pool and hot tub were shut down, but we were not informed in advance. No elevators. Fridge in the room didn't work. Bathroom was half way through renovations. Overall, older hotels are ok, if they show pride of ownership. This hotel was a bust, not worth staying.
展开
酒店回复: Dear Rhonda,Thank you for sharing your feedback with us! We're sorry to hear that your experience did not meet expectations. We sincerely apologize for the mold odor, lack of notice about the pool and hot tub closure, and the condition of your room. We understand how important these details are to a comfortable stay and take your concerns seriously. We will pass it to respective department and our team is actively working on improvements to ensure a better experience for all our guests. We appreciate you staying with us and hope you’ll consider giving us another chance in the future.Kind regards,Super 8 Watertown Management Team
2.0分
商务出差
Would’ve been nice if the pool was open, room was kind of hot, tv didn’t work and the fridge was broken
展开
酒店回复: Dear Karlee,Thank you for sharing your feedback with us! We're sorry to hear about the issues you experienced with the pool closure, room temperature, TV, and fridge. We understand how frustrating this can be and truly apologize for the inconvenience. Your comments have been shared with respective department so we can work on making improvements. We appreciate you staying with us and hope you'll consider giving us another opportunity to provide a better experience in the future.Kind regards,Super 8 Watertown Management Team
The hot tub and pool were nice.
Breakfast was poor. Most of the food was gone or cold.
The room could use more bed lamps. The USB plug-ins didn’t work in all the lamps. Overall, the room was adequate for the price.
The tub didn’t drain so it was clearly not cleaned properly. You could see soap scum, and hair rings around the tub. The toilet backed up which they never got to after several request to do so. There was something that look like a booger on the ceiling no radio or alarm clock. The first day of breakfast had expired yogurt from July and this is September. Ice cold coffee, which obviously was left over from the day before. No syrup for waffles and basically nothing very limited. Also there was no overstay services such as replenishing coffee.
Nice pool & hot tub, however the room I got smelled smokey and furniture not in the best shape. breakfast is 6-10, I arrived at 8, very limited choices, only hot thing was biskets & gravy-no gravy, no syrup. when I finally found someone they said "Its about time to close down" I said "I thought breakfast was to 10." 8-10 lodgers came in before I left a bit after 9 and were not happy. At least the juice machine was working.
Friendly and Nice guy.. If you need peace this is your place to stay.. Good bed too.. Soft and comfortable.. Thank You..
Things we appreciated: Great location & price; really nice pool & hot tub room…the pool was warm…the hot tub was hot; great breakfast & coffee; cute little lobby & small area for a quick pizza party; nice hallway flooring; bed was comfortable; staff were friendly & helpful.
Great stay, one of the first times the staff/owner has asked what they could do better and could improve on. They seemed to care very much about the customers experience
the room was dark and depressing, it smelled bad and it was damp just overall a poor experience. Ee left before reservations were over
The stay was fine clean and bed was comfortable but they didnt have room service I requested towels and they didnt have laundry available so i had to reuse what towels i had the whole weekend
The mold smell in the room was overwhelming. The pool and hot tub were shut down, but we were not informed in advance. No elevators. Fridge in the room didn't work. Bathroom was half way through renovations. Overall, older hotels are ok, if they show pride of ownership. This hotel was a bust, not worth staying.
Would’ve been nice if the pool was open, room was kind of hot, tv didn’t work and the fridge was broken