The bed was incredibly worn and uncomfortable. There was a cigarette on the dresser and hair in the shower. There is coffee and tea in the lobby. No breakfast available. We left after seeing several insects in our room.
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酒店回复: Dear Guest, We sincerely apologize for the disappointing experience you encountered during your recent stay at Super 8 by Wyndham. Your feedback is incredibly valuable to us, and we're truly sorry to learn that we fell short of meeting your expectations. We deeply value your feedback, and it is our sincere hope that you will provide us with another opportunity to restore your faith in our hotel. Thank you ; Super 8 Management Team,
4.0分
其他
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Nice stay
Room was clean, good working frig, microwave, upholstery on one chair not in real good shape-arms were quite worn on the end & not a lot of cushion to the seat. Bed comfortable. Parking lot needs a little work on the potholes.
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酒店回复: Dear Guest, Thank you for sharing your feedback with us! We're happy that you enjoyed your accommodations, amenities, and our team's friendly service. We will pass along your Kind comments to staff. It was a pleasure having you here, and we hope you'll consider returning very soon. Kind regards, Super 8 Team.
2.0分
情侣出游
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The breakfast was almost nonexistent, hardly any gravy for the biscuits, eggs looked awful, syrup but no waffle or pancke maker. A few donuts & muffins. The tables were all dirty
The shower head was hung on a screw & you had to hold it to use it. Can't imagine being a handicapped person & getting this room. Place has gone downhill in the last 2 years!
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酒店回复: Dear Guest, We sincerely apologize for the disappointing experience you encountered during your recent stay at Super 8 by Wyndham. Your feedback is incredibly valuable to us, and we're truly sorry to learn that we fell short of meeting your expectations. We deeply value your feedback, and it is our sincere hope that you will provide us with another opportunity to restore your faith in our hotel. Thank you ; Super 8 Management Team,
3.0分
情侣出游
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The hot tub and pool were nice.
Breakfast was poor. Most of the food was gone or cold.
The room could use more bed lamps. The USB plug-ins didn’t work in all the lamps. Overall, the room was adequate for the price.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad you enjoyed the hot tub and pool. We’re sorry to hear that breakfast and room amenities didn’t fully meet your expectations. Your comments about food temperature and the lamp USB ports have been shared with our team for review and improvement. We appreciate your input and hope to have the chance to provide you with an even better experience on your next stay.
3.0分
其他
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Thw breakfast lacked variety, no milk for cereal and fresh bisquits for the bisquits and gravy.
The bathroom/shower drained extremely slow to not drainint while actually showering.
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酒店回复: Dear Guest, We sincerely apologize for the disappointing experience you encountered during your recent stay at Super 8 by Wyndham. Your feedback is incredibly valuable to us, and we're truly sorry to learn that we fell short of meeting your expectations. We deeply value your feedback, and it is our sincere hope that you will provide us with another opportunity to restore your faith in our hotel. Thank you ;Super 8 Management Team,
2.0分
情侣出游
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The tub didn’t drain so it was clearly not cleaned properly. You could see soap scum, and hair rings around the tub. The toilet backed up which they never got to after several request to do so. There was something that look like a booger on the ceiling no radio or alarm clock. The first day of breakfast had expired yogurt from July and this is September. Ice cold coffee, which obviously was left over from the day before. No syrup for waffles and basically nothing very limited. Also there was no overstay services such as replenishing coffee.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay. What you described regarding cleanliness, maintenance, and breakfast service is unacceptable and far below the standards we strive to provide.Please be assured that we are addressing these concerns with our housekeeping and maintenance teams to ensure tubs and bathrooms are thoroughly cleaned, drains and toilets are properly serviced, and rooms receive all standard amenities. We are also reviewing our breakfast procedures to make sure food is fresh, coffee is served hot, and items such as syrup and replenishments are always available.Your comments are very valuable to us, and we take them seriously as we work to improve our guest experience. We regret that your stay did not meet expectations and hope you will consider giving us another opportunity in the future to provide you with the comfortable, worry-free stay you deserve.
2.0分
其他
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Nice pool & hot tub, however the room I got smelled smokey and furniture not in the best shape. breakfast is 6-10, I arrived at 8, very limited choices, only hot thing was biskets & gravy-no gravy, no syrup. when I finally found someone they said "Its about time to close down" I said "I thought breakfast was to 10." 8-10 lodgers came in before I left a bit after 9 and were not happy. At least the juice machine was working.
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酒店回复: Dear Clint, Thank you for sharing your feedback regarding your recent stay. We genuinely appreciate you taking the time to express your concerns. It’s important that our guests feel comfortable and safe during their visit, and we regret to hear about the issues you encountered. We will ensure your observations are communicated to management for their review and action. Your insights help us improve the experience for future guests. Thank you for your understanding.Sincerely;Super 8 Watertown SD team .
5.0分
商务出差
Friendly and Nice guy.. If you need peace this is your place to stay.. Good bed too.. Soft and comfortable.. Thank You..
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酒店回复: Dear Archie, Thank you for sharing your feedback with us! We're happy that you enjoyed your accommodations, amenities, and our team's friendly service . We are happy that you felt comfortable during stay and liked our new mattresses in the room. It was a pleasure having you here, and we hope you'll consider returning very soon.Kind regards,Super 8 Watertown SD Team.
4.0分
朋友出游
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Things we appreciated: Great location & price; really nice pool & hot tub room…the pool was warm…the hot tub was hot; great breakfast & coffee; cute little lobby & small area for a quick pizza party; nice hallway flooring; bed was comfortable; staff were friendly & helpful.
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酒店回复: Dear Hollie, Thank you for sharing your feedback with us! We're happy that you enjoyed your accommodations, amenities, and our team's friendly service . It was a pleasure having you here, and we hope you'll consider returning very soon.Kind regards,Super 8 Watertown Management team.
5.0分
情侣出游
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Great stay, one of the first times the staff/owner has asked what they could do better and could improve on. They seemed to care very much about the customers experience
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酒店回复: Dear Grant, Thank you for sharing your feedback with us! We're happy that you enjoyed your accommodations, amenities, and our team's friendly service . It was a pleasure having you here, and we hope you'll consider returning very soon.Kind regards,Super 8 Team.
The bed was incredibly worn and uncomfortable. There was a cigarette on the dresser and hair in the shower. There is coffee and tea in the lobby. No breakfast available. We left after seeing several insects in our room.
Nice stay
Room was clean, good working frig, microwave, upholstery on one chair not in real good shape-arms were quite worn on the end & not a lot of cushion to the seat. Bed comfortable. Parking lot needs a little work on the potholes.
The breakfast was almost nonexistent, hardly any gravy for the biscuits, eggs looked awful, syrup but no waffle or pancke maker. A few donuts & muffins. The tables were all dirty
The shower head was hung on a screw & you had to hold it to use it. Can't imagine being a handicapped person & getting this room. Place has gone downhill in the last 2 years!
The hot tub and pool were nice.
Breakfast was poor. Most of the food was gone or cold.
The room could use more bed lamps. The USB plug-ins didn’t work in all the lamps. Overall, the room was adequate for the price.
Thw breakfast lacked variety, no milk for cereal and fresh bisquits for the bisquits and gravy.
The bathroom/shower drained extremely slow to not drainint while actually showering.
The tub didn’t drain so it was clearly not cleaned properly. You could see soap scum, and hair rings around the tub. The toilet backed up which they never got to after several request to do so. There was something that look like a booger on the ceiling no radio or alarm clock. The first day of breakfast had expired yogurt from July and this is September. Ice cold coffee, which obviously was left over from the day before. No syrup for waffles and basically nothing very limited. Also there was no overstay services such as replenishing coffee.
Nice pool & hot tub, however the room I got smelled smokey and furniture not in the best shape. breakfast is 6-10, I arrived at 8, very limited choices, only hot thing was biskets & gravy-no gravy, no syrup. when I finally found someone they said "Its about time to close down" I said "I thought breakfast was to 10." 8-10 lodgers came in before I left a bit after 9 and were not happy. At least the juice machine was working.
Friendly and Nice guy.. If you need peace this is your place to stay.. Good bed too.. Soft and comfortable.. Thank You..
Things we appreciated: Great location & price; really nice pool & hot tub room…the pool was warm…the hot tub was hot; great breakfast & coffee; cute little lobby & small area for a quick pizza party; nice hallway flooring; bed was comfortable; staff were friendly & helpful.
Great stay, one of the first times the staff/owner has asked what they could do better and could improve on. They seemed to care very much about the customers experience