Friendly staff on arrival. Room lovely clean and warm, the bed was fantastic. Im quite a bad sleeper but i slept the whole night. Will definitely be back
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酒店回复: Thanks Corrine, we are delighted that you had a good night sleep. We hope to see you back soon
3.0分
其他
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The room was lovely overlooking green hill side with sheep,breakfast was good freshly cooked to perfection staff were ok but didn’t go above and beyond in the coffee area it was a little dark and dinghy and lacked sound proofing there is a dinning area which is bright and quite luxurious but wasn’t allowed in that area for coffees which was disappointing
3.0分
商务出差
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The hotel appealed due to location and overall look of the place. Staff were very helpful and although my room was comfortable and generally clean it needed some attention to detail! It would have benefitted from a deep clean, including doors and woodwork, stain on one of the beds duvet, and some moulding around shower head and bath sealant. General wear and tear making room tired looking. Sadly my heating was not working but staff did provide a heater. As mentioned my stay was comfortable but room just needs some attention. The hotel facilities looked really nice, particularly dining area and bar but I did not use as a sole traveler for work.
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酒店回复: Thanks for the feedback Claire. We are delighted that you've enjoyed your stay and that our team were helpful. We are currently on process to renovate our bedrooms.
1.0分
其他
Had to cancel due to personal reasons but due to lack of compassion hotel rules meant they couldn't refund.
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酒店回复: Thanks for taking the time to review us Mr Shepherd. Unfortunately we couldn't accept a refund for the cancellation on day of arrival on your non-refundable advanced booking that you choose
2.0分
其他
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Very disappointed
On arrival they were trying to charge me an £10 extra.
Plus said I had to pay for breakfast when I requested breakfast and free cancellations in my booking.
Did not get a room with walk in shower after requesting by calling hotel a week + before checking in.
Orderd food to the room and was given wrong order.
And when we did get food was absolutely disgusting,
Had to return however did give my husband a free beef sandwich.
The bed felt like I was sleeping on a block of wood awake all night.
Not to mention the noise all night from either the lift or a boiler kicking in rumbling threw the walls.
房间很大，也很整洁，镇附近就这一个酒店，附近结婚的人都来这边办聚会，酒店后面就是很大的牧场，很多小羊肖恩
这家酒店的整体外观非常棒，地理位置也很宜人，空气中弥漫着一种令人心旷神怡的清新感，这在我来自的伦敦是体会不到的！我唯一遇到的两个问题是房间里的：卫生间排气扇转个不停，比正常时间长，有时有点恼人；还有就是浴缸，我站进去洗澡的时候会发出像老旧地板一样的“吱呀”声。除此之外，这家酒店本来可以得5分，所以我就给了4分。除了我提到的这两点，这绝对是一次完美的住宿体验！
房间非常老旧，急需翻新。灯坏了，有些灯不亮，浴室有些地方发霉，油漆剥落，设施陈旧。淋浴架生锈，根本不适合放洗漱用品。墙壁薄如纸，隔壁房间的声音听得一清二楚。房间里冷得要命，还没有暖气控制。住了三天，就给了一袋茶包和一袋咖啡，还没补充过，杯子也没洗。三天就给了一小块圆香皂。厕纸也用完了。客房服务糟透了，只是把床铺平，根本没整理。三天都没倒垃圾。前台工作人员态度冷淡，漠不关心，一副爱搭不理的样子。
客户服务非常好，房间有点旧，但很干净，有停车位，周围环境也不错。
我没有得到任何体验。第一次尝试预订酒店，我损失了钱，我支付了 2 晚的住宿费，直到已经预订了 150 英镑才意识到有押金，而我没有，我只是想摆脱寒冷，因为 28 最近无家可归，用我最后的钱来摆脱冬天的寒冷，他们甚至不会退还我任何东西，他们只是拿走了我的钱，没有钱，没有地方可去，所以感谢红厅酒店让我度过了糟糕的一天，感谢你们不在乎
Friendly staff on arrival. Room lovely clean and warm, the bed was fantastic. Im quite a bad sleeper but i slept the whole night. Will definitely be back
The room was lovely overlooking green hill side with sheep,breakfast was good freshly cooked to perfection staff were ok but didn’t go above and beyond in the coffee area it was a little dark and dinghy and lacked sound proofing there is a dinning area which is bright and quite luxurious but wasn’t allowed in that area for coffees which was disappointing
The hotel appealed due to location and overall look of the place. Staff were very helpful and although my room was comfortable and generally clean it needed some attention to detail! It would have benefitted from a deep clean, including doors and woodwork, stain on one of the beds duvet, and some moulding around shower head and bath sealant. General wear and tear making room tired looking. Sadly my heating was not working but staff did provide a heater. As mentioned my stay was comfortable but room just needs some attention. The hotel facilities looked really nice, particularly dining area and bar but I did not use as a sole traveler for work.
Had to cancel due to personal reasons but due to lack of compassion hotel rules meant they couldn't refund.
Very disappointed
On arrival they were trying to charge me an £10 extra.
Plus said I had to pay for breakfast when I requested breakfast and free cancellations in my booking.
Did not get a room with walk in shower after requesting by calling hotel a week + before checking in.
Orderd food to the room and was given wrong order.
And when we did get food was absolutely disgusting,
Had to return however did give my husband a free beef sandwich.
The bed felt like I was sleeping on a block of wood awake all night.
Not to mention the noise all night from either the lift or a boiler kicking in rumbling threw the walls.