酒店回复: Dear Eduardo,Thank you for sharing your experience. We regret to hear that the room did not meet your expectations due to the cleanliness, the condition of the furnishings, and difficulties with the door. We also noted your comment regarding the availability of ground-floor rooms. We greatly value your loyalty as a frequent guest and understand your dissatisfaction on this occasion. Your comments will be reviewed with our team to ensure improvements in cleaning, maintenance, and service. We look forward to providing you with a much more comfortable stay in the future.Sincerely, Hotel Manager
酒店回复: Dear Griselda,We are pleased to know that you found the room clean and appreciated the ample parking. Your comments about the breakfast and cleanliness of the pool and common areas have been shared with our team for review and improvement. We value your perspective and are continuously working to enhance the quality and comfort of our property. Your insights help guide our efforts to create a better guest experience.Sincerely, Hotel Manager
酒店回复: Dear aime,We’re sorry to hear about the inconvenience with the bathtub and the breakfast experience. Your comments regarding the dining room interaction and communication from the staff have been noted and will be addressed with the appropriate team. Providing a respectful and comfortable environment for our guests is a priority, and we will work to ensure improvements are made.Sincerely, Hotel Manager
2.0分
家庭亲子
原文
翻译提供方：Google
我到达的那天，接待员非常粗鲁。由于我肚子疼，所以我要求使用卫生间，但她不让我使用接待处的卫生间。
他们每天没有在房间里给我咖啡或洗发水。
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酒店回复: Dear Luis,We are truly sorry to hear about your experience. What you described is not the level of service we strive to provide, and I sincerely apologize for the lack of compassion and attentiveness during your stay. Guest comfort and care should always come first, especially in moments of need. Your concerns about missing room amenities and unhelpful front desk service will be shared with our team to ensure this is addressed and improved immediately. We hope you’ll consider giving us another chance in the future.Sincerely, Hotel Manager
酒店回复: Dear Maria,Thanks for sharing your thoughts about your stay. Based on your comments, I have personally taken action to investigate these claims. We take this very seriously and will take immediate action if necessary.Sincerely, Hotel Manager
5.0分
家庭亲子
原文
翻译提供方：Google
待遇很好，房间干净，唯一不太满意的是泳池很脏，早餐品种不多，只有水果、果汁和咖啡，其他都很好
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酒店回复: Dear Sara,Thank you for taking the time to share your experience. We’re glad the service and room cleanliness met your expectations. We’ve taken note of your comments regarding the pool's condition and the limited breakfast options. These matters have been brought to the attention of our maintenance and food service teams for prompt evaluation and improvement. Guest observations like yours help us refine our offerings, and we are working to enhance these areas to ensure a more satisfying future visit.Sincerely, Hotel Manager
1.0分
其他
原文
翻译提供方：Google
工作人员很差劲，一切都很脏，游泳池和厕所也很恶心，不要去那里。
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酒店回复: Dear JULIO,We’re sorry to hear about the concerns you experienced with staff service and the condition of the pool and restroom. Your comments have been shared with management for immediate review and corrective action. Providing a clean and welcoming environment is important to us, and we are working to address these issues promptly.Sincerely, Hotel Manager
3.0分
情侣出游
原文
翻译提供方：Google
它需要更新其设施和家具。
接待处的服务非常好。
改善早餐时间和食品服务区的服务人员。
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酒店回复: Dear Guest,Thank you for your thoughtful feedback. It’s great to hear the reception service stood out, though it sounds like facility updates and improvements to breakfast hours and service could really enhance the experience. Your input is valuable for making those improvements happen.Sincerely, Hotel Manager
房间里有蟑螂，咖啡机坏了，没有冰块。下午我们要毛巾，他们说要到第二天早上10点才有。
糟糕的体验
房间整体状况很差。
- 床单很脏。
- 办公椅坏了。
- 沙发脏得要命，满是污渍。
- 房间大门很难关。
- 酒店几乎空无一人，我到达时想订一间楼下的房间，但前台告诉我只有楼上的房间。
我们经常住这家酒店，但这次体验非常糟糕。
这家奥特莱斯离我在美国去过的奥特莱斯步行距离很近，但我觉得它有点破旧。酒店还算可以过夜，但我们不喜欢早餐。两天后，情况就变了。房间很干净，但泳池和公共区域有点脏。停车位充足。
我以前住过那里，和往常一样，我要求的是一楼的房间，但这次他们告诉我房间已经满了，而事实上酒店里空无一人。
尽管如此，他们还是不允许我提前入住。
浴缸没有塞子，我们无法使用，早餐时间延长了一个小时，厨师应该更圆滑一些，因为他们直接把我们赶出了餐厅，声称要把所有东西都搬走。
我到达的那天，接待员非常粗鲁。由于我肚子疼，所以我要求使用卫生间，但她不让我使用接待处的卫生间。
他们每天没有在房间里给我咖啡或洗发水。
服务员偷了我的一件物品。我向经理报案，但他们始终没能解决这个问题，尽管他们已经确认是服务员偷了我的物品。
待遇很好，房间干净，唯一不太满意的是泳池很脏，早餐品种不多，只有水果、果汁和咖啡，其他都很好
工作人员很差劲，一切都很脏，游泳池和厕所也很恶心，不要去那里。
它需要更新其设施和家具。
接待处的服务非常好。
改善早餐时间和食品服务区的服务人员。