酒店回复: Dear MARIO,Thank you for sharing your experience. We are glad to know that our team member was able to locate your second reservation and assist you efficiently. We regret the inconvenience caused during the initial check in, and your comments will be reviewed with our team to ensure more attentive support moving forward. Your comfort and ease during arrival are important to us, and we appreciate you taking the time to let us know. We hope to welcome you again for a smoother visit.Sincerely, Hotel Manager
酒店回复: Dear Nancy,Thank you for sharing your experience with us. We are glad to know that the parking was perfect and that our friendly and helpful staff added comfort to your stay. We have noted your comments regarding the breakfast variety and the maintenance of items such as the coffee machine, waffle maker, and water dispenser. These points will be reviewed with the appropriate teams to ensure smoother upkeep. Your feedback supports our efforts to provide a comfortable and well cared for environment.Sincerely, Hotel Manager
酒店回复: Dear Guest,Thank you for your wonderful review! We're happy to hear you enjoyed our convenient location, clean room, and breakfast options. Glad our team could quickly assist with the TV issue — we appreciate your feedback and hope to welcome you again soon!Sincerely, Hotel Manager
2.0分
其他
原文
翻译提供方：Google
糟糕的体验
房间整体状况很差。
- 床单很脏。
- 办公椅坏了。
- 沙发脏得要命，满是污渍。
- 房间大门很难关。
- 酒店几乎空无一人，我到达时想订一间楼下的房间，但前台告诉我只有楼上的房间。
我们经常住这家酒店，但这次体验非常糟糕。
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酒店回复: Dear Eduardo,Thank you for sharing your experience. We regret to hear that the room did not meet your expectations due to the cleanliness, the condition of the furnishings, and difficulties with the door. We also noted your comment regarding the availability of ground-floor rooms. We greatly value your loyalty as a frequent guest and understand your dissatisfaction on this occasion. Your comments will be reviewed with our team to ensure improvements in cleaning, maintenance, and service. We look forward to providing you with a much more comfortable stay in the future.Sincerely, Hotel Manager
酒店回复: Dear Griselda,We are pleased to know that you found the room clean and appreciated the ample parking. Your comments about the breakfast and cleanliness of the pool and common areas have been shared with our team for review and improvement. We value your perspective and are continuously working to enhance the quality and comfort of our property. Your insights help guide our efforts to create a better guest experience.Sincerely, Hotel Manager
酒店回复: Dear HUMBERTO,We are glad you chose our hotel and appreciate the opportunity to understand your stay better. We regret the inconvenience caused and have noted your concerns regarding the room setup, extra amenities, cleanliness, water temperature, and breakfast options. These points will be addressed with the appropriate teams to ensure stronger consistency and comfort. We hope to welcome you again for a smoother and more enjoyable visit.Sincerely, Hotel Manager
酒店回复: Dear Guest,Thank you for your feedback. We are glad you found the overall stay excellent and appreciated the hotel’s functionality. We regret the interaction at reception and the condition of the sofa and have noted these points for review. Our team will work on enhancing service and upkeep for a better guest experience. We hope to welcome you again soon.Sincerely, Hotel Manager
4.0分
其他
原文
翻译提供方：Google
我们只住了一晚，但这家酒店员工服务很好，非常干净，床和枕头都很舒服，而且离梅赛德斯奥特莱斯很近。
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酒店回复: Dear Rigoberto,Thank you for sharing your experience. We are glad to know that your one night stay was comfortable and that you enjoyed the clean environment, helpful service, and relaxing bed and pillows. It is wonderful that the convenient location near the Mercedes outlet mall added value to your visit. Our team takes pride in creating a welcoming atmosphere, and your kind words encourage us to keep delivering quality. We look forward to welcoming you again for another pleasant stay.Sincerely, Hotel Manager
酒店回复: Dear aime,We’re sorry to hear about the inconvenience with the bathtub and the breakfast experience. Your comments regarding the dining room interaction and communication from the staff have been noted and will be addressed with the appropriate team. Providing a respectful and comfortable environment for our guests is a priority, and we will work to ensure improvements are made.Sincerely, Hotel Manager
房间里有蟑螂，咖啡机坏了，没有冰块。下午我们要毛巾，他们说要到第二天早上10点才有。
给我办理入住的那位女士态度很不友好。我明明预订了两间房，她却说只显示一间。她既没有尝试找出问题所在，也没有解释为什么另一间房的预订信息没有显示出来。最后，是她的同事帮我们找到了另一间房的预订信息。
停车非常方便。
早餐种类不多，而且大多是碳水化合物。我还注意到，有些东西坏了之后没有及时更换或维修（比如咖啡机、第二个华夫饼机、饮水机）。
员工非常友好热情，乐于助人。
最棒的是，它就在停车场，紧邻奥特莱斯和Whataburger……房间一尘不染，干净整洁，电视上的一个小细节他们也很快修好了。早餐很丰盛；除了华夫饼、果汁、咖啡、糕点和麦片，他们还有香肠炒蛋。
糟糕的体验
房间整体状况很差。
- 床单很脏。
- 办公椅坏了。
- 沙发脏得要命，满是污渍。
- 房间大门很难关。
- 酒店几乎空无一人，我到达时想订一间楼下的房间，但前台告诉我只有楼上的房间。
我们经常住这家酒店，但这次体验非常糟糕。
这家奥特莱斯离我在美国去过的奥特莱斯步行距离很近，但我觉得它有点破旧。酒店还算可以过夜，但我们不喜欢早餐。两天后，情况就变了。房间很干净，但泳池和公共区域有点脏。停车位充足。
我预订了一间有两张床和一张沙发的房间，但他们只给了我两张床，没有额外的枕头或毯子，房间里还有蟑螂，没有热水，早餐非常糟糕而且种类有限。
我们到达时，前台接待人员态度非常不友好，好像根本不想工作，但总体来说一切都很棒。这是一家功能齐全的酒店，虽然房间里的沙发污渍比较多。
我们只住了一晚，但这家酒店员工服务很好，非常干净，床和枕头都很舒服，而且离梅赛德斯奥特莱斯很近。
浴缸没有塞子，我们无法使用，早餐时间延长了一个小时，厨师应该更圆滑一些，因为他们直接把我们赶出了餐厅，声称要把所有东西都搬走。