酒店回复: Hi David,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
1.0分
家庭亲子
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Place was the nastiest ive ever stayed. Was charged $150+ a night. Was dirty light fixtures missing. Light in bathroom had mold. Hole in wall. No coffee or meals. Rust on towel rack. Bathtub has cigarette marks on it. Sheets had stains. Comforter had burn holes in at and tears
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酒店回复: Dear David, thank you for your valuable feedback. We sincerely apologize for the unacceptable conditions you experienced during your stay. The issues you described—including cleanliness, maintenance, and missing amenities—fall far below the standards we strive to maintain. Your feedback has been shared with our management and housekeeping teams for immediate review and action to prevent similar experiences for future guests. We truly appreciate you bringing these concerns to our attention. We hope you will give us another chance to restore your faith in our hotel and hospitality.Warm regards,Guest Experience Team
2.0分
其他
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You get what you pay for.
My wife and I came in for a concert, in Roger’s. The initial appearance of the hotel was uncomfortable. We got in about 8 and had to hit the night time button to get service. The last who attended to me did not speak more than saying hello, and I need your ID and credit card. When my wife and I got to our hotel room, we were shocked. The room smelled of cleaner and it was clear they either sprayed the floors or very lightly mopped them. The bath room was awkward. The showery was too short for even my wife who is 5’ 5”. However the water pressure was great. The fan in the bathroom was disconnected and didn’t now work.
The room did not have a coffee maker but was clearly set up to have one. On our second night my wife noticed bright yellow stains on the bed sheet next to my feet. The room had a love seat that was very heavily used, and just looked bad. There were several staple in the wall and the main mirror in the living space looked like it was also very much used.
From what we could tell we got a room that was lived in for aome period. We stayed all 3 nights, and when we went to leave at 10:30 am, the front office was locked and we had to check out through the night window.
Not the owners fault but there was advertising for free breakfast, that was not the case. Reading other reviews it was noted the owner asked them hotel websites to take it down.
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酒店回复: Dear Guest,Thank you for your feedback regarding your recent stay. We appreciate your comments on water pressure and will address housekeeping standards, maintenance concerns, and checkout procedures. Our team continuously works to enhance room quality and service efficiency. Regarding breakfast offerings, we ensure accurate information is provided. We value your patronage and hope to welcome you back soon for an improved experience.Sincerely, Hotel Manager
3.0分
情侣出游
Room was cleanish. Tv didn't work. Coffee pot or hair dryer didn't work. Stains on the comforter. It could hands been better
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酒店回复: Dear Areatha, thank you for your feedback. We sincerely apologize that your stay did not meet expectations. Your feedback regarding the TV, coffee pot, hair dryer, and stains on the comforter is being addressed with our maintenance and housekeeping teams to ensure that all rooms are fully functional, clean, and comfortable for future guests. We're committed to providing excellent service, and we're working diligently to improve ourselves.Warm regards,Guest Experience Team
4.0分
情侣出游
Easily accessible, room was clean..only complaint I had was only 1 trashcan in the room & it was in the bathroom
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酒店回复: Dear Heather,Thank you for your feedback. We are glad you found the hotel convenient and the room clean. We appreciate your note about the single trash can and will review this with our team to improve in-room convenience for future stays.Sincerely, Hotel Manager
1.0分
情侣出游
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The floors were buckled and wet. Our socks were brown afterwards. The toilet paper roll fell off and the bar in the shower fell off as well. We didn’t stay the night we left bc it was so nasty
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酒店回复: Dear Aaron, thank you for your valuable feedback. We sincerely apologize for the unacceptable condition of your room—the buckled, wet floors, broken fixtures, and cleanliness issues are far below our standards. Your feedback has been escalated to our maintenance and housekeeping teams to ensure such problems are addressed immediately, so future guests can enjoy a safe and clean environment. We hope you will give us another chance to restore your faith in our hotel and hospitality.Warm regards,Guest Experience Team
3.0分
其他
Did some renovations. Had 2 holes in floor. Weatherstripping on door needs replaced. A small snake could crawl through it. Overall it appeared clean.
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酒店回复: Dear Randy, thank you for your feedback—we’re glad the property appeared clean, but we apologize for the maintenance issues you encountered, including the floor holes and door weatherstripping. We’re addressing these concerns promptly and reviewing ways to improve both facility conditions and eco-friendly practices for a safer and more sustainable guest experience. We hope you will give us another chance to restore your faith in our hotel and hospitality. Warm regards,Guest Experience Team
4.0分
其他
Need my coffee!
Coffee maker in Room 107 did not work; no coffee or breakfast service in Lobby
1.0分
其他
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The bed sheets and blankets had cigarette holes in them, there was not enough towels for 2 people, the tv and cable didn't work, the door to the bathroom didn't shut. The pictures on ******* did not match what it actually was. The price was nice, but false advertising. Make sure things work and that you don't use sheets and blankets with cigarette holes in it.
1.0分
其他
The staff was wonderful, and there was plenty of restaurants near by.
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酒店回复: Dear Kevin, thank you for your feedback! We’re delighted to hear that our staff made a positive impression and that you enjoyed the convenient nearby dining options. We look forward to welcoming you back for another enjoyable stay. Warm regards,Guest Experience Team
关于宠物
Place was the nastiest ive ever stayed. Was charged $150+ a night. Was dirty light fixtures missing. Light in bathroom had mold. Hole in wall. No coffee or meals. Rust on towel rack. Bathtub has cigarette marks on it. Sheets had stains. Comforter had burn holes in at and tears
You get what you pay for.
My wife and I came in for a concert, in Roger’s. The initial appearance of the hotel was uncomfortable. We got in about 8 and had to hit the night time button to get service. The last who attended to me did not speak more than saying hello, and I need your ID and credit card. When my wife and I got to our hotel room, we were shocked. The room smelled of cleaner and it was clear they either sprayed the floors or very lightly mopped them. The bath room was awkward. The showery was too short for even my wife who is 5’ 5”. However the water pressure was great. The fan in the bathroom was disconnected and didn’t now work.
The room did not have a coffee maker but was clearly set up to have one. On our second night my wife noticed bright yellow stains on the bed sheet next to my feet. The room had a love seat that was very heavily used, and just looked bad. There were several staple in the wall and the main mirror in the living space looked like it was also very much used.
From what we could tell we got a room that was lived in for aome period. We stayed all 3 nights, and when we went to leave at 10:30 am, the front office was locked and we had to check out through the night window.
Not the owners fault but there was advertising for free breakfast, that was not the case. Reading other reviews it was noted the owner asked them hotel websites to take it down.
Room was cleanish. Tv didn't work. Coffee pot or hair dryer didn't work. Stains on the comforter. It could hands been better
Easily accessible, room was clean..only complaint I had was only 1 trashcan in the room & it was in the bathroom
The floors were buckled and wet. Our socks were brown afterwards. The toilet paper roll fell off and the bar in the shower fell off as well. We didn’t stay the night we left bc it was so nasty
Did some renovations. Had 2 holes in floor. Weatherstripping on door needs replaced. A small snake could crawl through it. Overall it appeared clean.
Need my coffee!
Coffee maker in Room 107 did not work; no coffee or breakfast service in Lobby
The bed sheets and blankets had cigarette holes in them, there was not enough towels for 2 people, the tv and cable didn't work, the door to the bathroom didn't shut. The pictures on ******* did not match what it actually was. The price was nice, but false advertising. Make sure things work and that you don't use sheets and blankets with cigarette holes in it.
The staff was wonderful, and there was plenty of restaurants near by.