The reviews are accurate. Stay at your own risk. The hotel is dirty, and the face towels are stained and worn out. There is nothing good to say about the stay.
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酒店回复: Dear Darren,Thank you for your feedback. We are sorry to hear that your experience did not meet expectations and that cleanliness and linen quality were a concern. This is far from the standard we strive to provide, and your comments have been shared with our team. Guest feedback is important and helps us improve. We hope to welcome you back soon for a much better experience.
2.0分
家庭亲子
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Bad:
- This is an old, worn property.
- Room 103 had been cleaned minimally, but there was still a child's sock and some trash on the floor, which hadn't been vacuumed.
- One of 4 sleepers experienced bedbug bites, which caused some problems over the next day.
- The air conditioner worked but was quite noisy.
- Some towels were crusty from previous use (makeup?). When additional towels were requested at 5am they were provided, though communication was difficult due to a language barrier.
- At 6:05 AM there was no sign of activity or breakfast preparation in the front office, so we left. Breakfast availability may have been scheduled for later, but I forgot to ask at check-in. I didn't see the breakfast time posted anywhere.
- Given all the above, this was way too expensive.
Good:
- Wi-fi was strong and fast.
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酒店回复: Dear Paul,While we're glad you enjoyed our fast, reliable Wi-Fi connection, we apologize for any inconvenience during your stay. It's unfortunate that your stay fell short of your expectations. Rest assured, we will share your comments regarding the condition of the rooms and breakfast area with our team to ensure any opportunity for improvement is seized. It was a pleasure having you here, and we hope to have another chance to change your perceptions in the future.
2.0分
其他
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The staff was very friendly however the property was run down unkept and they provided no to little breakfast the hotel was fine for very low rent but we had paid wy to much for way to little
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酒店回复: Thank you for taking the time to share your experience. I'm glad to hear our staff left a positive impression — we truly strive to offer warm and helpful service to every guest.I’m sorry, however, that the overall condition of the property and the limited breakfast did not meet your expectations. We understand your concern about the value received for the rate paid, and your feedback is a clear reminder of where we need to improve. Please know that updates and improvements are in the works, and your comments will help guide those efforts.We genuinely appreciate your honesty and hope you’ll consider giving us another opportunity in the future.
1.0分
家庭亲子
The hotel did not honor the prepaid reservation, nor did it offer the tour of room which was reserved.
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酒店回复: Dear David,Thank you for being our guest. Please know that when booking through a third-party site, room reservations are subject to change based on availability. While our team strives to accommodate all requests, we apologize for any inconvenience this may have caused. We hope to enhance your impression of us during a future stay in Wenona.
1.0分
商务出差
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We are very dissatisfied with this location. Our disatisfaction started with the condition of the room; lights didn't work (had to plug them in), loose toilet, no linens, soap and shampoo so clogged it wouldn't come out.
This became small in comparison when we started noticing bed bugs. We notified the front desk but received zero concern to the matter. Not only did we end up sleeping in our truck but we're out money for the laundry to wash as a precaution, nee pillow, blanket etc.
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酒店回复: We are truly sorry to hear about your experience and want to sincerely apologize for the issues you encountered during your stay. What you described is unacceptable and far from the standards we strive to maintain.The condition of the room and especially the concern regarding bed bugs are issues we take extremely seriously. We are urgently addressing this with our housekeeping and pest control teams, and a full inspection of the room has been initiated. Additionally, we are reviewing how your concerns were handled at the front desk, as your report should have been met with immediate care and action.We understand the inconvenience, discomfort, and added cost this caused, and we deeply regret that your stay led to such a stressful situation. Please know that we are committed to resolving this and improving our service moving forward.
2.0分
其他
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Ghetto like. Lacks maintenance. Pealing wall paper repaired with scotch tape. Stained towels and blood stained sheets. No place to plug electrical items in. Noisy electrical device turned on and off all night. We asked to be next to door because we had lots of luggage. We got put in the worst location. Keep looking!
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酒店回复: Dear Thomas,Thank you for your honest feedback. We’re very sorry to hear about the condition of your room and the overall experience—it’s clear we fell short during your stay.We want you to know that we’ve recently begun a full remodeling process to address many of the concerns you mentioned, including room updates, maintenance issues, and overall comfort. We’re committed to making meaningful improvements and creating a better experience for all our guests.We truly hope you’ll consider giving us another chance in the future to check out our new look. Your experience matters to us, and we’d love the opportunity to welcome you back for a much-improved stay.
3.0分
情侣出游
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The rear entrance had a key/card security lock but the latch was broken so anyone can get in. And the room extra security lock on the door ( the chain lock) was broken. It appeared as it was forced open at some point
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酒店回复: Dear Larry,Thank you for bringing these concerns to our attention. We take guest safety very seriously, and I sincerely apologize for the issues you encountered with the entrance and room security locks. I will be addressing this immediately with our maintenance team to ensure these matters are resolved.Your feedback is invaluable in helping us improve, and we truly appreciate you sharing your experience. If there’s anything further you’d like to discuss, please feel free to reach out. We hope to have the opportunity to provide you with a better stay in the future.
4.0分
其他
Great location right off the interstate. Breakfast choices were limited but nice to have since no restaurant near by We'd stay again
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酒店回复: Thank you for sharing your experience! We're delighted to hear you enjoyed the convenience of our location and appreciated the breakfast options, even with limited choices. Your understanding and kind words mean a lot, especially given the lack of nearby dining options. We’re always looking for ways to enhance our guests' experience, so your feedback is valuable. We would be thrilled to welcome you back again soon! Safe travels!
2.0分
家庭亲子
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The waffle maker was covered with built up black pancake batter and had not been cleaned forever. There was dirt in the corners of the bathroom, debris behind the bedside tables, the toilet seat had been painted over many chips, the tv stopped working, the carpet was dirty, the sheets were stained. I paid $92 for a room worth $25. Drive to the next town.
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酒店回复: Thank you for your detailed feedback. I’m truly sorry that your stay fell far short of expectations. The cleanliness issues you described, from the waffle maker to the room conditions, are completely unacceptable, and we deeply regret that this was your experience. We understand your frustration and are addressing these concerns with our housekeeping and maintenance teams to ensure immediate improvements.Your feedback is invaluable in helping us make necessary changes, and we apologize that you didn’t receive the quality you deserved. If you would like to discuss this further, please reach out to us directly.
停车区结冰了。
The reviews are accurate. Stay at your own risk. The hotel is dirty, and the face towels are stained and worn out. There is nothing good to say about the stay.
Bad:
- This is an old, worn property.
- Room 103 had been cleaned minimally, but there was still a child's sock and some trash on the floor, which hadn't been vacuumed.
- One of 4 sleepers experienced bedbug bites, which caused some problems over the next day.
- The air conditioner worked but was quite noisy.
- Some towels were crusty from previous use (makeup?). When additional towels were requested at 5am they were provided, though communication was difficult due to a language barrier.
- At 6:05 AM there was no sign of activity or breakfast preparation in the front office, so we left. Breakfast availability may have been scheduled for later, but I forgot to ask at check-in. I didn't see the breakfast time posted anywhere.
- Given all the above, this was way too expensive.
Good:
- Wi-fi was strong and fast.
The staff was very friendly however the property was run down unkept and they provided no to little breakfast the hotel was fine for very low rent but we had paid wy to much for way to little
The hotel did not honor the prepaid reservation, nor did it offer the tour of room which was reserved.
We are very dissatisfied with this location. Our disatisfaction started with the condition of the room; lights didn't work (had to plug them in), loose toilet, no linens, soap and shampoo so clogged it wouldn't come out.
This became small in comparison when we started noticing bed bugs. We notified the front desk but received zero concern to the matter. Not only did we end up sleeping in our truck but we're out money for the laundry to wash as a precaution, nee pillow, blanket etc.
Ghetto like. Lacks maintenance. Pealing wall paper repaired with scotch tape. Stained towels and blood stained sheets. No place to plug electrical items in. Noisy electrical device turned on and off all night. We asked to be next to door because we had lots of luggage. We got put in the worst location. Keep looking!
The rear entrance had a key/card security lock but the latch was broken so anyone can get in. And the room extra security lock on the door ( the chain lock) was broken. It appeared as it was forced open at some point
Great location right off the interstate. Breakfast choices were limited but nice to have since no restaurant near by We'd stay again
The waffle maker was covered with built up black pancake batter and had not been cleaned forever. There was dirt in the corners of the bathroom, debris behind the bedside tables, the toilet seat had been painted over many chips, the tv stopped working, the carpet was dirty, the sheets were stained. I paid $92 for a room worth $25. Drive to the next town.