Needed a couple more towels. (We had 4 people in the room and 2 towels)
Breakfast ok but too sugary.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof PLUS+ & Suites Malone. We are delighted to know you found our staff friendly and the parking suitable for your needs. We regret to learn that you were not fully satisfied, particularly concerning the towels and the sugar content of the breakfast. Please know that your comments are valuable and will be used to improve our services.We aim to provide you with an exceptional experience at Red Roof. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,HannahRed Roof Management RediResponse Specialist
4.0分
其他
Satisfactory breakfast but overall a bit overrated hotel with mediocre rooms that are outdated.
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酒店回复: Dear Hotel Guest, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof PLUS+ & Suites Malone. We regret to hear that you felt our hotel was overrated and that the rooms appeared outdated. Your comments about the breakfast being satisfactory are appreciated.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for posting your review. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely, PrincessRed Roof Management RediResponse Specialist
4.0分
其他
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The RV charger was taken when I arrived. It would be nice to have more than one regular charger. The Tesla charger did not fit my car. I chose the hotel exclusively because they had an EV charger.
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酒店回复: Dear Hotel Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ & Suites Malone. We sincerely apologize that the RV charger was unavailable upon your arrival. We understand your frustration, especially since you chose our hotel specifically for the EV charger.Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for your review, it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,PrincessRed Roof Management RediResponse Specialist
4.0分
其他
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Clipped Fingernails… really?
Carpet looked as though it had been vacuumed. Unfortunately, I saw numerous clipped fingernails on the carpet next to the bed and even stepped on them when I got out of bed in the morning. Yuck.
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酒店回复: Dear Hotel Guest,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ & Suites Malone. I'm sorry to hear about the issue you encountered with the carpet in your room. Stepping on some debris is definitely not a pleasant experience, and I understand your frustration. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. I understand your concerns, and I want to assure you that we're committed to providing a positive experience for all our guests. We hope you'll give us another chance to show you the Red Roof difference on your next trip.Very truly yours,JMRed Roof Management RediResponse Specialist
3.0分
其他
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Humidity issue
Staff was great, hotel itself was great! But the humidity in the room was crazy, the sheets and everything were damp, I picked up the housekeeping book and it was wet underneath.
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酒店回复: Dear Valued Guest,Thank you for your positive feedback regarding your stay at the Red Roof Inn PLUS+ & Suites Malone. You highlighted our staff and our hotel itself. I'm sorry to hear about the humidity issue you experienced in your room. That is certainly not the standard we aim for, and I apologize for the discomfort it caused, especially with the damp sheets and housekeeping book. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems occurring in the future. We will certainly take your comments into consideration in an effort to improve our services and to make guest experiences even better. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
5.0分
其他
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I Would Go Back Anytime
The staff were excellent. Very friendly and helpful. Housekeeping people were very nice and efficient. I would go back there anytime. The price was a lot lower than their competicion in town. Parking was also good.
5.0分
家庭亲子
We had a smooth check in and staff was pleasant and helpful. Easy to get to stores around the hotel.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ & Suites Malone. It is wonderful to hear that you experienced a smooth check-in and found our staff pleasant and helpful. We are also pleased that you found the hotel's location convenient for accessing nearby stores.We hope to continue to provide great experiences for you. Thank you for choosing Red Roof. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ReyRed Roof ManagementRediResponse Specialist
5.0分
其他
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Relaxing visit to Malone
My stay was great. The room was clean and spacious. The staff is friendly. I liked how there was a complementary breakfast is included with my stay. I would defintely stay here again.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ & Suites Malone. It's wonderful to hear that you had a great stay with us! We're delighted that you found your room clean and spacious, and that you appreciated our friendly staff and complimentary breakfast. It's always our goal to provide a comfortable and enjoyable experience for our guests, and we're thrilled to know we succeeded. We look forward to welcoming you back in the future.Sincerely, Sharma Red Roof Management RediResponse Specialist
5.0分
情侣出游
Clean room, staff was quick to wait on us at front desk, lots of easy parking
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ & Suites Malone. It's wonderful to know that you found our rooms clean and that our front desk staff was quick to assist you. We're also happy that the parking facilities met your needs.We hope to continue to provide great experiences for you here at Red Roof. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LeahRed Roof ManagementRediResponse Specialist
Friendly staff.
parking good.
Friendly staff.
Needed a couple more towels. (We had 4 people in the room and 2 towels)
Breakfast ok but too sugary.
Satisfactory breakfast but overall a bit overrated hotel with mediocre rooms that are outdated.
The RV charger was taken when I arrived. It would be nice to have more than one regular charger. The Tesla charger did not fit my car. I chose the hotel exclusively because they had an EV charger.
Clipped Fingernails… really?
Carpet looked as though it had been vacuumed. Unfortunately, I saw numerous clipped fingernails on the carpet next to the bed and even stepped on them when I got out of bed in the morning. Yuck.
Humidity issue
Staff was great, hotel itself was great! But the humidity in the room was crazy, the sheets and everything were damp, I picked up the housekeeping book and it was wet underneath.
I Would Go Back Anytime
The staff were excellent. Very friendly and helpful. Housekeeping people were very nice and efficient. I would go back there anytime. The price was a lot lower than their competicion in town. Parking was also good.
We had a smooth check in and staff was pleasant and helpful. Easy to get to stores around the hotel.
Relaxing visit to Malone
My stay was great. The room was clean and spacious. The staff is friendly. I liked how there was a complementary breakfast is included with my stay. I would defintely stay here again.
Clean room, staff was quick to wait on us at front desk, lots of easy parking
Very clean and comfortable, spacious rooms .
Wish more red roofs were like this one