The bathroom needs to be cleaner walls and base board was dirty.,otherwise the place we would stay again.
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酒店回复: Thank you for your feedback. We apologize that the bathroom did not meet your expectations in terms of cleanliness. We appreciate you bringing this to our attention, and we will address it with our team. We’re glad to hear that otherwise you enjoyed your stay and hope to have the opportunity to welcome you back for an even better experience.
5.0分
家庭亲子
Young lady at check in was great. The hotel was full and they seemed to keep up easily. Only suggestion would be better pillows.
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酒店回复: Thank you for your feedback! We’re glad to hear that our staff provided a great check-in experience and that you found the hotel well-managed even when full. We appreciate your suggestion about the pillows and will take it into consideration. We hope to welcome you back for another enjoyable stay!
1.0分
家庭亲子
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We booked through ******* and was charged the agreed upon rate for two rooms, but when we checked out there was a separate full weekend rate, charge for another room. The manager would not remove the charge, but ******* is refunding the false charge. Do not stay here unless you like being ripped off.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the confusion and frustration regarding the billing issue with your stay. We understand how upsetting this situation must have been. We’re glad to hear that ******* is working to resolve the charge, and we appreciate you bringing this to our attention so we can review our processes. Your experience is important to us, and we hope future guests have a smoother experience.
3.0分
其他
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Disappointed
The room was clean, but austere. Bed was alright but pillows were terrible. The towels were rags and one of the washcloths was dingy gray. They had "hot" breakfast which was biscuits and watered down gravy, no sausage or eggs. The syrup for the waffles was watered down and made them soggy. We paid twice the price that we usually pay within Branson, but everyone was booked. There will not be a next time.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize that your stay did not meet your expectations. We’re glad the room was clean, but we regret the issues with the bed, pillows, towels, and breakfast. Your comments are important to us and will be shared with our team to help improve our services. We understand your disappointment and appreciate you bringing these concerns to our attention.
3.0分
情侣出游
The room was dirty dust on shelves,on top refrigerator.
Morning breakfast people waiting to open for coffee and breakfast.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize that your room was not as clean as it should have been and for the wait to access breakfast and coffee. Your comments are important to us, and we will address these issues with our team to ensure improvements for future guests.
4.0分
家庭亲子
Nice and clean. Pleasant staff..
Very noisy in the middle of the night in the room above us like someone was working on the room.
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酒店回复: Thank you for your feedback. We’re glad you found the room nice and clean and our staff pleasant. We apologize for the noise from the room above during your stay and appreciate you bringing it to our attention. We hope to provide a quieter experience if you visit us again.
3.0分
家庭亲子
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The location was very good. Close to Silver Dollar City and I liked they allow pets. The room was clean enough and safe. The mini fridge didnt work, there is no elevator and not outlets on both sides of the bed. It was fine for the price for busy Silver Dollar City nights.
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酒店回复: Thank you for your feedback! We’re glad you enjoyed our convenient location, pet-friendly policy, and found the room clean and safe. We appreciate your comments about the mini fridge, elevator, and outlets, and will take them into consideration as we look for ways to improve. We’re happy to hear the stay worked well for your trip to Silver Dollar City.
4.0分
家庭亲子
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Definitely an older hotel that “showed its age” a bit. We liked that it was away from the crowded hustle and bustle of Branson yet a short drive to SDC. Some updates done so it didn’t fully have a ‘70s or ‘80s vibe. Since we were gone most of the two days we were in the area it served us well for resting in the evenings- good deal for no more than we were in the room. Staff was polite and helpfull. There is breakfast on site but selection of items is very limited. Would stay again.
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酒店回复: Thank you for your thoughtful feedback. We’re glad you enjoyed our convenient location, polite and helpful staff, and comfortable rooms for relaxing after your busy days. We appreciate your comments about the breakfast and will take them into consideration. We look forward to welcoming you back on your next visit!
4.0分
情侣出游
1st room had no AC, the staff quickly moved us to a different room. Great AC. Very clean. Water pressure was very low
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酒店回复: Thank you for your feedback! We’re glad our staff was able to quickly get you into a comfortable room with great AC and that you found it very clean. We appreciate your comment about the water pressure and will look into ways to improve it for future guests.
4.0分
情侣出游
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The floors definitely needed to be mopped if you walked barefooted you had to wash your feet before you got in bed. There was no coffee pot in the rooms, and no blow dryer. The rest of the room was clean and it was small but comfortable.
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酒店回复: Thank you for sharing your feedback. We apologize that the floors and the lack of a coffee pot and blow dryer affected your stay. We appreciate your comments and will use them to make improvements. We are glad to hear that overall the room was clean and comfortable.
The bathroom needs to be cleaner walls and base board was dirty.,otherwise the place we would stay again.
Young lady at check in was great. The hotel was full and they seemed to keep up easily. Only suggestion would be better pillows.
We booked through ******* and was charged the agreed upon rate for two rooms, but when we checked out there was a separate full weekend rate, charge for another room. The manager would not remove the charge, but ******* is refunding the false charge. Do not stay here unless you like being ripped off.
Disappointed
The room was clean, but austere. Bed was alright but pillows were terrible. The towels were rags and one of the washcloths was dingy gray. They had "hot" breakfast which was biscuits and watered down gravy, no sausage or eggs. The syrup for the waffles was watered down and made them soggy. We paid twice the price that we usually pay within Branson, but everyone was booked. There will not be a next time.
The room was dirty dust on shelves,on top refrigerator.
Morning breakfast people waiting to open for coffee and breakfast.
Nice and clean. Pleasant staff..
Very noisy in the middle of the night in the room above us like someone was working on the room.
The location was very good. Close to Silver Dollar City and I liked they allow pets. The room was clean enough and safe. The mini fridge didnt work, there is no elevator and not outlets on both sides of the bed. It was fine for the price for busy Silver Dollar City nights.
Definitely an older hotel that “showed its age” a bit. We liked that it was away from the crowded hustle and bustle of Branson yet a short drive to SDC. Some updates done so it didn’t fully have a ‘70s or ‘80s vibe. Since we were gone most of the two days we were in the area it served us well for resting in the evenings- good deal for no more than we were in the room. Staff was polite and helpfull. There is breakfast on site but selection of items is very limited. Would stay again.
1st room had no AC, the staff quickly moved us to a different room. Great AC. Very clean. Water pressure was very low
The floors definitely needed to be mopped if you walked barefooted you had to wash your feet before you got in bed. There was no coffee pot in the rooms, and no blow dryer. The rest of the room was clean and it was small but comfortable.