Ajda hotel and the pool, used to be a very well balanced in quality for money. Recently, the quality is deteriorating and the way downhill is only accelerating. In the period 11-13 March 2022, we have experienced the worst service ever at this hotel. Especially the pool, there was no cleaning whatsoever in the toilets, paper towels ran out in a few hours, no hand sanitizer at all for all three days. Especially Sunday, with quite some visitors, the wardrobe floor got really dirty, hair, dust, all kind of waste, towels,... never got cleaned all day long. The lifeguards spent most of the time smoking behind the premises, never showed up in the pool area, when on duty, all their attention was to YouTube on the computer screen. Not to mention, the sauna sheets ran out mid-day Saturday. The dark green color of pool water must have been an indicator of extra health, I would imagine. Sorry for seeing this place gone so bad, we are not returning.
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酒店回复: Dear Guest. Thank you for your feedback of the experience at Hotel Ajda****. Impressions and opinions of guests, guide us in creating a tourist offer. So complaints as well as negative comments are welcome for us and we accept them with respect. We tread all comments with care and in the light of a comprehensive and positive approach to continuous improvement. We took what was written extremely seriously and held meetings with all employees, where we presented the issue to the cleaning staff and took measures that no longer allow deviations from the desired quality. The colour of the water results from the addition of thermal water. The higher the proportion of added thermal water its, the more it becomes coloured. The quality of bathing water itself is not in question, because the pool parameters are monitored automatically through the whole day, and they are checked twice a day with manual measurements. We are sorry about this case, but we are confident, that this was just a one-time event. All the stuff want for our guest, it’s that the visit at our spa is pleasant and relaxing. With best regards. Dejan Horvat, Manager Water Parks Terme 3000
1.0分
其他
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We have just arrived at the hotel and it seems like we are back in the eighties. 1. First of all, the hotel is under renovation, we made a reservation via *********** and no one informed us about it. 2. The pictures of the rooms and the hotel are not related to the hotel and mainly belong to Terme 3000, the water park. 3. Everything is not look good, it looks neglected and dirty, and there are no electrical outlets near the bed. There are cobwebs in the corners and on the ceiling. 4. The balcony has no privacy and is outdated. I asked in advance for a high floor and a view, and although they approved my request, we got a room on the first floor. Avoid coming here!
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酒店回复: Dear Mrs. Luban. Thank you for visiting our Hotel Ajda**** and your review. We are aware that facilities visited by a large number of guests show damage more quickly, which we eliminate as much as possible. We believe that the expectations and taste of our guests are very different, so we will continue to upgrade on our services. We regret that you were not satisfied with cleanliness. All surfaces in the hotel are cleaned according to the hotel standard. We agree with you that cleanliness is the most important element for the well-being of all of us. We will also pass on your comments to the cleaning staff. Part of the hotel is closed. We restore balconies, facades and replace windows. We have information about the restoration on the website. I am glad that I was able to meet you and that I personally apologized to you at the hotel. We regret that we didn’t meet your expectations. In our hotel Ajda we get a lot of positive comments from our guests. We respect your opinion and thank you for it. We hope to welcome you back soon to restore your confidence in us and until then I send you my best regards. Tanja Husar, Accommodation manager
4.0分
情侣出游
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Everything was fine, except for the lifeguards talking very loudly in the sauna area or sleeping inside their cabins with the lights off. Avoid the Terme 3000 if you want to relax because there you will find children screaming and diving.
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酒店回复: Dear Guset. It is always a pleasure to welcome you to hotel Ajda**** We certainly value your positive comments and we are very appreciative of your feedback, I sincerely thank you for that. Guest experience is really important for us. We want to make the time that they spend here unforgettable and especially we like to make them feel "at home". We sincerely apologize for the inconvenience you experienced during your visit. We take your feedback about the loud lifeguards in the sauna area. Please accept our apologies, and rest assured that we will address these issues promptly. Thank you for bringing this to our attention. The pool complex is very popular with families and children, so it is also more lively. However, hotel pools offer a more peaceful experience. Once again, we thank you for your visit and look forward to welcoming you back in the future. With best regards. Tanja Husar, Accommodation manager
4.0分
其他
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Just got back from a very pleasant long weekend at this Slovenian spa. All types of indoor and outdoor pools, golf course, comfy rooms complete with the local specialty of pillows filled with buckwheat husks ( helps with snoring, stiff necks etc.) We were on half board and must say the food (IMO) was very good. Great selection, relaxed atmosphere, self service buffets, many local Slovenian specialties. A couple of negatives, the air conditioning and small fridge in the room were switched off which could be a problem as the weather gets warmer. All in all a very relaxing weekend! I hope we will visit again next year. Very handy for Bratislava, Brno, Vienna etc.
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酒店回复: Dear Mrs. Radmilaa. It is always a pleasure to welcome you in hotel Ajda**** . We certainly value your positive comments and we are very appreciative of your feedback, I sincerely thank you for that. Guest experience is really important for us. We want to make the time that they spend here unforgettable and especially we like to make them feel "at home". We are always surprised, when we read such beautiful and kind words. We are glad that you felt the beneficial effects of the unique buckwheat pillows. Thank you very much for your praise of the room, the pools and our cuisine. Since our hotel also leans towards the green scheme of Slovenian tourism and environmental protection, we have refrigerators turned off in the rooms. The refrigerators can be filled and connected at any time at the guests' request. We will connect the air conditioners depending on the outside temperatures, according to the standard. Once again, we thank you for your visit and we look forward to welcoming you back in the future. Tanja Husar, Accommodation manager
5.0分
其他
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We spent a wonderful long family weekend in Ajda. Rooms are spacious and comfortable, the food is delicious with a great variety and selection to choose from. We spent our days in the pools and saunas, and enjoyed every minute of it. Ajda is beautifully renovated, and the only thing missing is evening entertaiment – Taverna was open only on Friday, and game room was also closed this time. Never the less we will definitly come back.
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酒店回复: Dear Mrs Barbara. Thank you for visiting our Hotel Ajda**** and your review. We are truly grateful for your kind and generous feedback and are very happy to hear that the Hotel Ajda**** have lived up to your expectations and you were satisfied with the service level as well as the attentiveness of our team. We are delighted that our cuisine has convinced you and that you were pleased with the rooms and wellness. We inform you that we have dance music in the Taverna twice a week. Tuesday and Friday. The game room is really only open during the school holidays. We will consider your suggestion. Once again, we thank you for your visit and look forward to welcoming you back in the future. With best regards, Tanja Husar, Accommodation Manager
很棒的酒店，但却迷失在一杯水中。
非常棒的酒店，维护良好，房间干净。方便前往各个酒店的所有游泳池以及 Terme3000 水上乐园（后者）进行一些更新，所有通道均通过有盖通道，在恶劣天气下非常方便。Adda 酒店的水疗中心也很漂亮，接待处和餐厅的工作人员都很乐于助人且彬彬有礼。早餐可能有点单调（我们住在酒店的两天里没有大的变化），而晚餐则多种多样，菜肴交替得很好。唯一的缺点是？晚餐时半杯水要花费 60 美分……最后您选择了一杯 0.3 厘升的啤酒，价格为 3 欧元，这个价格非常合理。但对于水，我有一个建议，最好是要瓶装水或选择其他水...至于其他方面，我们一点也不讨厌这次住宿，我们很可能会再来
和往常一样，我因为工作原因入住，所以无法充分享受所有的舒适。
无论如何，酒店条件不错，有健身房、上千个泳池，酒店外还有几家餐厅可以用餐、喝啤酒、吃冰淇淋。
前台接待很差，但其他方面都很棒。
用餐室的饮料仅可从自动售货机购买。我认为这不好。
工作人员非常友好！
自助晚餐品种丰富
Ajda hotel and the pool, used to be a very well balanced in quality for money. Recently, the quality is deteriorating and the way downhill is only accelerating. In the period 11-13 March 2022, we have experienced the worst service ever at this hotel. Especially the pool, there was no cleaning whatsoever in the toilets, paper towels ran out in a few hours, no hand sanitizer at all for all three days. Especially Sunday, with quite some visitors, the wardrobe floor got really dirty, hair, dust, all kind of waste, towels,... never got cleaned all day long. The lifeguards spent most of the time smoking behind the premises, never showed up in the pool area, when on duty, all their attention was to YouTube on the computer screen. Not to mention, the sauna sheets ran out mid-day Saturday. The dark green color of pool water must have been an indicator of extra health, I would imagine. Sorry for seeing this place gone so bad, we are not returning.
We have just arrived at the hotel and it seems like we are back in the eighties. 1. First of all, the hotel is under renovation, we made a reservation via *********** and no one informed us about it. 2. The pictures of the rooms and the hotel are not related to the hotel and mainly belong to Terme 3000, the water park. 3. Everything is not look good, it looks neglected and dirty, and there are no electrical outlets near the bed. There are cobwebs in the corners and on the ceiling. 4. The balcony has no privacy and is outdated. I asked in advance for a high floor and a view, and although they approved my request, we got a room on the first floor. Avoid coming here!
Everything was fine, except for the lifeguards talking very loudly in the sauna area or sleeping inside their cabins with the lights off. Avoid the Terme 3000 if you want to relax because there you will find children screaming and diving.
Just got back from a very pleasant long weekend at this Slovenian spa. All types of indoor and outdoor pools, golf course, comfy rooms complete with the local specialty of pillows filled with buckwheat husks ( helps with snoring, stiff necks etc.) We were on half board and must say the food (IMO) was very good. Great selection, relaxed atmosphere, self service buffets, many local Slovenian specialties. A couple of negatives, the air conditioning and small fridge in the room were switched off which could be a problem as the weather gets warmer. All in all a very relaxing weekend! I hope we will visit again next year. Very handy for Bratislava, Brno, Vienna etc.
We spent a wonderful long family weekend in Ajda. Rooms are spacious and comfortable, the food is delicious with a great variety and selection to choose from. We spent our days in the pools and saunas, and enjoyed every minute of it. Ajda is beautifully renovated, and the only thing missing is evening entertaiment – Taverna was open only on Friday, and game room was also closed this time. Never the less we will definitly come back.