Horrible stay. Loud people partying and blasting music out in front of their rooms till midnight, with no intervention by management… Showed head was broken and stuck at waist level… Towels had little curly hairs all over them… Avoid this place completely.
3.0分
其他
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Walls were thin. Person next door to me alarm went off at 5am --- on vibrate! --- and woke me up. The night before could hear the neighbors conversation clear as day as if they were in the same room as me. I have thicker walls in my house.
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酒店回复: Thank you for your feedback. We always do our best to organize our guests so everyone can enjoy a comfortable stay, and we apologize about the noise you experienced. We appreciate your comments and hope to welcome you again.
5.0分
其他
This location is close to Show Place Arena making it an easy drive to and from the horse show. Basic, comfortable room.
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酒店回复: Thank you, for your rating. We are pleased our location was convenient for your visit. We appreciate your feedback and look forward to providing you with our best service on your next stay.
4.0分
其他
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Very quiet, even saw lots of wildlife on the grounds. A bit shabby, but clean. Lobby is not open 24 hours as advertised, couldn't get help for an unexpected 4am early checkout. Good basic option for non-fussy travelers.
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酒店回复: Thank you for sharing your feedback. We are glad you enjoyed the peaceful surroundings and cleanliness of the room. We would like to clarify that while our lobby is not open 24 hours, we do provide night service through our night window to assist guests as needed. The lobby generally remains open from 7 AM to 11 PM, and all services are available to ensure guest needs are met. If there was anything you experienced that we could improve upon, we would greatly appreciate hearing from you.
1.0分
商务出差
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The floor was dirty and sandy. TV had no remote. Front desk didn’t have anyone to deliver remote to the room. White towels looked brown. The shower was not working and the drain wasn’t letting out water. Terrible experience. God forbid
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酒店回复: Dear Guest,Thank you for taking the time to share your thoughts with us. We're truly sorry to hear that your recent stay didn’t meet your expectations. That’s not the experience we want any of our guests to have.We've shared your feedback with our team and are already working on making sure the issues you mentioned are addressed. Your comfort and satisfaction mean a lot to us, and we’re committed to doing better.If you're open to it, we’d really appreciate the chance to speak with you directly. We’d love the opportunity to welcome you back and give you the stay you deserve.Warm regards,Hotel Management
2.0分
商务出差
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This place is pretty terrible. The front desk manager was not very friendly. The room was very outdated. The bed was hard as rocks. Thankfully, my stay was for only one night. If you have options to stay elsewhere, you should probably do so.
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酒店回复: Dear Julian,Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations. We understand how important comfort and a welcoming atmosphere are, and we regret that we fell short during your stay. Your comments have been shared with our team as we continue working to improve our service and accommodations. We hope you’ll consider giving us another opportunity in the future.
2.0分
其他
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This hotel property was an unpleasant surprise. the room had the feel of a hotel that rents by the hour. the blanket had a burn hole in it the pillows felt like they had starch in them so you could not get comfortable, plus they were made of hard foam. opening the floor towel in the bathroom I found a land black hair.
see yelp for photos
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酒店回复: Thank you for your feedback. We're truly sorry to hear about your experience and appreciate you bringing these concerns to our attention. This is not the standard we strive to provide, and we will review your comments with our housekeeping and maintenance teams to ensure these issues are addressed. We value your input and will work hard to improve.
1.0分
其他
Rooms are poorly maintained.smoke odor in room, tv volume changed periodically, towels were frayed, did not feel clean so I couldn’t get comfortable.
3.0分
其他
You should get better pillows they're not comfortable at all.
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酒店回复: Thank you for your feedback, Colleen. Based on suggestions from a few other guests, we chose our current pillows, but we understand comfort preferences vary. We’ll be adding new pillow options soon to better meet our guests' needs
没问题
Horrible stay. Loud people partying and blasting music out in front of their rooms till midnight, with no intervention by management… Showed head was broken and stuck at waist level… Towels had little curly hairs all over them… Avoid this place completely.
Walls were thin. Person next door to me alarm went off at 5am --- on vibrate! --- and woke me up. The night before could hear the neighbors conversation clear as day as if they were in the same room as me. I have thicker walls in my house.
This location is close to Show Place Arena making it an easy drive to and from the horse show. Basic, comfortable room.
Very quiet, even saw lots of wildlife on the grounds. A bit shabby, but clean. Lobby is not open 24 hours as advertised, couldn't get help for an unexpected 4am early checkout. Good basic option for non-fussy travelers.
The floor was dirty and sandy. TV had no remote. Front desk didn’t have anyone to deliver remote to the room. White towels looked brown. The shower was not working and the drain wasn’t letting out water. Terrible experience. God forbid
This place is pretty terrible. The front desk manager was not very friendly. The room was very outdated. The bed was hard as rocks. Thankfully, my stay was for only one night. If you have options to stay elsewhere, you should probably do so.
This hotel property was an unpleasant surprise. the room had the feel of a hotel that rents by the hour. the blanket had a burn hole in it the pillows felt like they had starch in them so you could not get comfortable, plus they were made of hard foam. opening the floor towel in the bathroom I found a land black hair.
see yelp for photos
Rooms are poorly maintained.smoke odor in room, tv volume changed periodically, towels were frayed, did not feel clean so I couldn’t get comfortable.
You should get better pillows they're not comfortable at all.