酒店回复: Hi Miguel,Thank you for choosing us at Red Roof Inn Slidell! We are so happy to hear you enjoyed your stay with us! We hope the new renovations to the building added to your stay! Hope to see you again soon!
5.0分
其他
Parking was easy and available in front of my room. Front desk service was excellent. Clean room. Comfortable bed. Had to ask for more pillows
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Slidell. We are pleased to hear that you found parking easy and conveniently located, and that our front desk service met your expectations. It's also wonderful to know you appreciated the cleanliness of your room and the comfort of the bed. Please accept our apologies for the pillow situation.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Very truly yours,LeahRed Roof ManagementRediResponse Specialist
4.0分
其他
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AC was good. The room was good and clean. It was safe and quiet. Only issue I saw was an old piece of furniture (chair) that was ready to be buried or restored. The rest of the room has up to date furniture (bed, desk, chair, night stand). I would stay again.
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酒店回复: Dear Appreciated Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Slidell. I'm glad you enjoyed the AC, cleanliness, safety, and quietness of your room. I appreciate your feedback about the older chair. We are always looking for ways to improve our guest experience and will evaluate the furniture in that room.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope to welcome you back soon.Sincerely,JannaRed Roof ManagementRediResponse Specialist
1.0分
其他
The front desk staff was so rude and horrible that I almost cancelled my reservation.
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酒店回复: Hello Valued Guest,Thank you for your comments. Our records indicate that you’ve filed a Guest Relations case with our dedicated team. We're glad to see you reached the appropriate department and will allow you to work directly with them toward a resolution. Should you have any further concerns, please let us know. Thank you again! Sincerely, Hannah RediResponse SpecialistRed Roof Management
4.0分
家庭亲子
Rooms were a little damp feeling, some rust on fridge and bath area, but overall clean
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Slidell. We are happy to know that you found the hotel to be clean. However, we are disappointed to hear that your stay was inconvenienced by the state of the amenities you mentioned. Please accept our sincerest apologies.We aim to provide you with an exceptional experience at Red Roof. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,HannahRed Roof ManagementRediResponse Specialist
3.0分
商务出差
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Parking areas covered by cameras making me feel secure that vehicles are safe. Mattress little to firm for me. No remote for tv and could not figure how to turn on. Room very clean.
5.0分
情侣出游
The guy at the check in counter was super nice and accommodating
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Slidell. It's wonderful to hear that you had a positive experience with our check-in staff. We strive to provide excellent service, and I'm glad to know that our team member was able to accommodate you well. Your feedback is appreciated and will be shared with the team.We hope to continue to provide great experiences for you at Red Roof. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,JannovemRed Roof ManagementRediResponse Specialist
4.0分
情侣出游
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Floors were very wet and I almost slipped when we came in the room. Cleaning service left AC off and floors were wet with humidity. Fence would be nice to separate property from loading dock of store on other property
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酒店回复: Dear Sandra, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at The Red Roof Inn Augusta - Washington Road. We thank you for your feedback score of 8/10 rating. Thank you for bringing the wet floors and AC issue to our attention. We sincerely apologize for the unsafe conditions and any discomfort caused. We are happy you were somewhat pleased with your experience as we apologise that we were not able to meet your complete satisfaction. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with Red Roof. We look forward to seeing you in the future to provide you with a better stay along with your shuttle experience.Sincerely, ShemarRed Roof Management RediResponse Specialist
5.0分
朋友出游
Room floor not cleaned well - no elevator - guests walking past window was disturbing
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酒店回复: Dear Philip,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Slidell. We sincerely appreciate your comments and are happy that were satisfied with your stay, prompting your perfect score. However, we regret to hear that your recent stay was affected by cleanliness issues, the lack of an elevator, and disturbances from passersby. We strive to maintain high standards of cleanliness and guest comfort, and we apologize for falling short of your expectations in these areas.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,JoeRed Roof ManagementRediResponse Specialist
位置很好，员工也很友善。
非常好
Parking was easy and available in front of my room. Front desk service was excellent. Clean room. Comfortable bed. Had to ask for more pillows
AC was good. The room was good and clean. It was safe and quiet. Only issue I saw was an old piece of furniture (chair) that was ready to be buried or restored. The rest of the room has up to date furniture (bed, desk, chair, night stand). I would stay again.
The front desk staff was so rude and horrible that I almost cancelled my reservation.
Rooms were a little damp feeling, some rust on fridge and bath area, but overall clean
Parking areas covered by cameras making me feel secure that vehicles are safe. Mattress little to firm for me. No remote for tv and could not figure how to turn on. Room very clean.
The guy at the check in counter was super nice and accommodating
Floors were very wet and I almost slipped when we came in the room. Cleaning service left AC off and floors were wet with humidity. Fence would be nice to separate property from loading dock of store on other property
Room floor not cleaned well - no elevator - guests walking past window was disturbing