酒店回复: Hello Patrick,Thank you for sharing with us. Our staff at the Red Roof Inn Shelbyville appreciated your 8/10 score. As it pertains to your comments, please feel free to share your feedback with us.Once again, we would like to thank you for sharing with us. It would be our pleasure to host you again in the future.Regards,XaoRediResponse Specialist
3.0分
商务出差
There were several stink bugs on the ceiling of my room The inside of the door looked like it hadn’t been painted in years. The desk was in bad condition.
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酒店回复: Dear Valued Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn Shelbyville. I was truly disheartened to read that your stay fell short of your expectations due to the condition of the door, the desk and the bugs you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,DevineRed Roof ManagementRediResponse Specialist
5.0分
其他
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Smooth check in process. One minor issue which was resolved quickly with the manager and front desk staff. Location was close to I-64, restaurants, and othef locations. Room was in good shape and had a microwave and fridge.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback about your experience at the Red Roof Inn Shelbyville. We sincerely appreciate your positive comments. I am happy to know that the check-in was smooth, and that we could assist quickly to resolve a minor issue. We are always glad when our location provides convenient access to amenities such as I-64 and restaurants. We hope you were comfortable with the provided in-room amenities.Your comments are deeply appreciated, and we maintain our unwavering commitment to ensuring superior hospitality for every guest at Red Roof. We anticipate the pleasure of accommodating you once more for another satisfactory stay.Sincerely,JMRed Roof Management RediResponse Specialist
2.0分
家庭亲子
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Dirty bug infested room, shower barely worked, staff were not helpful until after our frustration reached a boiling point. We checked out a day early due to the room issues. Staff seemed unfazed by it when it was brought to their attention after everything they agreed to refund the last day for us
2.0分
其他
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They gave us a handicapped room which was fine but showering became an issue because the shower head was so low. There were some questionable stains on the wall in front of the toilet. Lastly; there’s a huge gap under the doorway and the door hinge. Which I know isn’t health department approved. That being said bugs were coming in the room. We had to use a towel to block off the gap. Other than that the lady at the desk was super nice and the house keeping guy was as well.
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酒店回复: Dear Valued Guest,We appreciate you sharing your feedback following your stay at the Red Roof Inn Shelbyville. We are saddened to read that your stay fell short of your expectations due to the possible state of the show and toilet, also with the door and the bugs you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ZyRed Roof ManagementRediResponse Specialist
4.0分
家庭亲子
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Only problem was I followed signs to ice machine only to find out it was out of order. Was then directed back to lobby. How about a “ice machine out of order— May get ice in lobby” sign
4.0分
其他
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A True Realistic review
The 1st room ( 128 ) they put us in . The front door wasn't safe ... it had about 1/2 inch rise from the floor , and you could see outside . The bathroom was updated . The smell entering the room was beyond meldew . TV didn't work . They moved us to room 101. The smell entering was musky . The bedding & pillow cases had short black hair on them . The dispensers for handsoap , shampoo & shower gel were either a tiny amount in them , or had nothing in them . The one cup coffee pot on the bathroom counter was molded inside the water bowl ( no water ) . The air condition unit was set on 60• , and would not adjust to a more comfortable temp , and it was very loud . Although we stayed at this same location 10 yrs ago . I will give them kuddos to taking out the carpet , painting the walls .
5.0分
其他
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Very very affordable. Beds super comfortable. Air worked fantastic. Could use some new paint. Staff very friendly. Was literally just to sleep passing through. Would stay again.
3.0分
其他
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The room was very cheap, and I understand that, but some general maintiance could go a log way to improving the place. Example, I could see daylight under my door, and along the side also. The weather outside was mild, but this winter that room will be miserable with wind blowing in.
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酒店回复: Dear Valued Guest, Thanks for letting us know about your stay at the Red Roof Inn Shelbyville. I'm sorry to hear the room wasn't up to par with the gaps around the door. We try our best to offer affordable rates and value for price and we are sorry to have failed in this regard. We appreciate your insight on addressing these issues for the upcoming winter weather. At Red Roof, we take your feedback seriously and will take it into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,MatthewRed Roof Management RediResponse Specialist
床硬得像块石头，感觉像睡在弹簧床上一样。我很确定酒店里住着一些长期居民。有几条猎犬用狗屋拴在地上，整晚都在吠叫。停车场里有很多流浪汉走来走去。还有人透过窗户往我车里看，我不得不让他们离我的车远点。当我退房的时候，前台接待员不在，我就把房卡放在柜台上了。我再也不会住这家酒店了。
体面的酒店。自己的
There were several stink bugs on the ceiling of my room The inside of the door looked like it hadn’t been painted in years. The desk was in bad condition.
Smooth check in process. One minor issue which was resolved quickly with the manager and front desk staff. Location was close to I-64, restaurants, and othef locations. Room was in good shape and had a microwave and fridge.
Dirty bug infested room, shower barely worked, staff were not helpful until after our frustration reached a boiling point. We checked out a day early due to the room issues. Staff seemed unfazed by it when it was brought to their attention after everything they agreed to refund the last day for us
They gave us a handicapped room which was fine but showering became an issue because the shower head was so low. There were some questionable stains on the wall in front of the toilet. Lastly; there’s a huge gap under the doorway and the door hinge. Which I know isn’t health department approved. That being said bugs were coming in the room. We had to use a towel to block off the gap. Other than that the lady at the desk was super nice and the house keeping guy was as well.
Only problem was I followed signs to ice machine only to find out it was out of order. Was then directed back to lobby. How about a “ice machine out of order— May get ice in lobby” sign
A True Realistic review
The 1st room ( 128 ) they put us in . The front door wasn't safe ... it had about 1/2 inch rise from the floor , and you could see outside . The bathroom was updated . The smell entering the room was beyond meldew . TV didn't work . They moved us to room 101. The smell entering was musky . The bedding & pillow cases had short black hair on them . The dispensers for handsoap , shampoo & shower gel were either a tiny amount in them , or had nothing in them . The one cup coffee pot on the bathroom counter was molded inside the water bowl ( no water ) . The air condition unit was set on 60• , and would not adjust to a more comfortable temp , and it was very loud . Although we stayed at this same location 10 yrs ago . I will give them kuddos to taking out the carpet , painting the walls .
Very very affordable. Beds super comfortable. Air worked fantastic. Could use some new paint. Staff very friendly. Was literally just to sleep passing through. Would stay again.
The room was very cheap, and I understand that, but some general maintiance could go a log way to improving the place. Example, I could see daylight under my door, and along the side also. The weather outside was mild, but this winter that room will be miserable with wind blowing in.