酒店回复: Dear LaStar,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn PLUS+ & Suites Opelika. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
2.0分
其他
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The first room I was given was occupied. Guy at desk was pleasant & gave me another room. The 2nd room had no washcloths coffeemaker had a layer of dust on it. The room was clean otherwise. The Carpet in the hallway was dirty & had not been cleaned in a while. I did not notice but my husband said the door to our room had been kicked in at one point. I had already scheduled a stay for next weekend but canceled & will be staying elsewhere.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof PLUS+ & Suites Opelika. We are overjoyed to hear that you found the staff to be pleasant and the room clean. We regret to learn that your stay was inconvenienced by the situation you detailed and the absence of washcloths you mentioned. Please accept our sincerest apologies.We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,HannahRed Roof Management RediResponse Specialist
1.0分
家庭亲子
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Absolutely the worst hotel I have ever stayed in! Initially was given a room that was not cleaned, garbage in room, bed just slept in. Given another room that was dirty, no hand towels,only one little bar of soap for bathroom. No do not disturb sign for door. The next morning we came back from breakfast to find the house keeper had mopped the floor and it was soaking wet. Wiped the floor it was filthy! I felt 225 a night was highway robbery! Do not stay there!!
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酒店回复: Dear Sandra,Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ & Suites Opelika. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. Receiving a room in an unclean state is completely unacceptable and we apologize for the distress this has caused. I also regret the issues with the second room's cleanliness and lack of amenities, as well as the inconvenience of the wet floor. Please be assured that I will address these issues with the rest of our team.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,JonainaRed Roof ManagementRediResponse Specialist
4.0分
其他
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Room was OK floors were bubbled up in the bathroom and there wasn’t enough light in the bathroom. It was like a nightlight, but it wasn’t bad king size bed frame underneath was wobbly so every time you move into something felt like the bed was gonna fall.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ & Suites Opelika. We are sorry to hear about the issues you encountered in your room, specifically with the flooring, lighting, and the bed frame. Your comfort is important to us, and we regret these issues detracted from your stay. I will share this feedback with staff right away to have that looked into and addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
2.0分
其他
Ceiling was falling down in the room, floor of tub felt like it was going to fall through the bottom. Staff was not friendly, not rude but not helpful.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ & Suites Opelika. The situation you described regarding the condition of the ceiling, floor of the tub and the possible interaction you had with our staff is truly regrettable. We apologize for the inconvenience this may have caused you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
1.0分
其他
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Avoid this hotel at all costs! The sheets and towels were dirty, room smelled like mold, bathroom filthy. Came to Auburn for a football weekend and had no other options. The fact that this hotel is not required to
meet any minimum health standards let alone charge $336 for the night is unconscionable. Do not stay!!
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酒店回复: Dear Appreciated Guest,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ & Suites Opelika. It's disheartening to learn that your stay fell short of your expectations due to the possible odor smelled of mold you noticed and the condition of the bathroom. Please accept our sincerest apologies for this matter.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,JannovemRed Roof ManagementRediResponse Specialist
1.0分
其他
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Very dirty, disgusting,filthy, everything broken, water stains on ceiling, mold in tub. The parking lot was horribly designed with large chance of your car being hit.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ & Suites Opelika. I am sorry to hear about the conditions you encountered during your stay. We regret the issues you described, including the cleanliness, broken amenities, and your concerns in the parking lot. Please accept our sincerest apologies for this experience.I will make sure to share your comments with the rest of our team. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,JonainaRed Roof ManagementRediResponse Specialist
3.0分
商务出差
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Dirty room, my feet turned black, there was flooring ripped up and 3 stink bugs in the room. Bathroom ceiling had brown stuff on it and th sink moved around the counter. The carpet portion was wet when we checked in a smelled like urine. Not fun to just wear shoes all the time. Hallways smelled like smoke and weed.I cleaned the room before we left.
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酒店回复: Dear Respected Traveler,I appreciate you sharing your feedback following your stay at the Red Roof PLUS+ & Suites Opelika. I was saddened to read that your stay fell short of your expectations due to the state of your room and the bugs you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,JannaRed Roof ManagementRediResponse Specialist
3.0分
其他
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It’s fine but not very clean.
There were things I noticed that made me question the cleaning standards of the location. I found an orange pill sitting on the bathroom floor, the room and bathroom smelt bad, and I killed two small roaches while I was there. Even the towel you set down on the floor to step out on after the shower looked dirty. It felt clean so I’m sure it was just badly stained, but still. I know there’s nothing you can really do regarding noise, but you could hear a damn pen drop two rooms down. I was woken up frequently in the night to NUMEROUS thuds and sudden noises. The positives were that the bed was clean and comfortable enough. I also liked that the room had a microwave and a fridge.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ & Suites Opelika. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the room and how you encountered with the cockroaches. However, we are still glad that you had a comfortable and clean bed in the room. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,IshiRed Roof Management RediResponse Specialist
这酒店真是脏得离谱。床单脏兮兮的，床上用品上都是恶心的污渍，也没有客房服务（我简直不敢相信他们告诉我没有客房服务员，也没有保安），到处都是难闻的臭味。房间天花板上有水渍，周围总有一些看起来不三不四的人晃悠，让人感觉非常不安全。浴室水龙头坏了，房间地毯也很脏。冰箱几乎不制冷。房间里的家具又廉价又不舒服，包括那张床。那张床简直就是把一个平板床垫直接放在弹簧架子上。我还能列举出更多问题，但只想说这是我住过最差的酒店。阿拉巴马州奥佩利卡这家Red Roof酒店简直是个破败的笑话。它亟需翻修、清洁，并增加人手。我绝不会再住这里了，除非小镇上真的没有其他选择。这次住宿体验简直糟透了。
好的
The first room I was given was occupied. Guy at desk was pleasant & gave me another room. The 2nd room had no washcloths coffeemaker had a layer of dust on it. The room was clean otherwise. The Carpet in the hallway was dirty & had not been cleaned in a while. I did not notice but my husband said the door to our room had been kicked in at one point. I had already scheduled a stay for next weekend but canceled & will be staying elsewhere.
Absolutely the worst hotel I have ever stayed in! Initially was given a room that was not cleaned, garbage in room, bed just slept in. Given another room that was dirty, no hand towels,only one little bar of soap for bathroom. No do not disturb sign for door. The next morning we came back from breakfast to find the house keeper had mopped the floor and it was soaking wet. Wiped the floor it was filthy! I felt 225 a night was highway robbery! Do not stay there!!
Room was OK floors were bubbled up in the bathroom and there wasn’t enough light in the bathroom. It was like a nightlight, but it wasn’t bad king size bed frame underneath was wobbly so every time you move into something felt like the bed was gonna fall.
Ceiling was falling down in the room, floor of tub felt like it was going to fall through the bottom. Staff was not friendly, not rude but not helpful.
Avoid this hotel at all costs! The sheets and towels were dirty, room smelled like mold, bathroom filthy. Came to Auburn for a football weekend and had no other options. The fact that this hotel is not required to
meet any minimum health standards let alone charge $336 for the night is unconscionable. Do not stay!!
Very dirty, disgusting,filthy, everything broken, water stains on ceiling, mold in tub. The parking lot was horribly designed with large chance of your car being hit.
Dirty room, my feet turned black, there was flooring ripped up and 3 stink bugs in the room. Bathroom ceiling had brown stuff on it and th sink moved around the counter. The carpet portion was wet when we checked in a smelled like urine. Not fun to just wear shoes all the time. Hallways smelled like smoke and weed.I cleaned the room before we left.
It’s fine but not very clean.
There were things I noticed that made me question the cleaning standards of the location. I found an orange pill sitting on the bathroom floor, the room and bathroom smelt bad, and I killed two small roaches while I was there. Even the towel you set down on the floor to step out on after the shower looked dirty. It felt clean so I’m sure it was just badly stained, but still. I know there’s nothing you can really do regarding noise, but you could hear a damn pen drop two rooms down. I was woken up frequently in the night to NUMEROUS thuds and sudden noises. The positives were that the bed was clean and comfortable enough. I also liked that the room had a microwave and a fridge.