酒店回复: Dear LaStar,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn PLUS+ & Suites Opelika. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
3.0分
商务出差
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Dirty room, my feet turned black, there was flooring ripped up and 3 stink bugs in the room. Bathroom ceiling had brown stuff on it and th sink moved around the counter. The carpet portion was wet when we checked in a smelled like urine. Not fun to just wear shoes all the time. Hallways smelled like smoke and weed.I cleaned the room before we left.
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酒店回复: Dear Respected Traveler,I appreciate you sharing your feedback following your stay at the Red Roof PLUS+ & Suites Opelika. I was saddened to read that your stay fell short of your expectations due to the state of your room and the bugs you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,JannaRed Roof ManagementRediResponse Specialist
3.0分
其他
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It’s fine but not very clean.
There were things I noticed that made me question the cleaning standards of the location. I found an orange pill sitting on the bathroom floor, the room and bathroom smelt bad, and I killed two small roaches while I was there. Even the towel you set down on the floor to step out on after the shower looked dirty. It felt clean so I’m sure it was just badly stained, but still. I know there’s nothing you can really do regarding noise, but you could hear a damn pen drop two rooms down. I was woken up frequently in the night to NUMEROUS thuds and sudden noises. The positives were that the bed was clean and comfortable enough. I also liked that the room had a microwave and a fridge.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ & Suites Opelika. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the room and how you encountered with the cockroaches. However, we are still glad that you had a comfortable and clean bed in the room. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,IshiRed Roof Management RediResponse Specialist
1.0分
家庭亲子
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Mattress was smaller than the bed frame, should have been two queen beds, mattress was a full size, not big enough for two adults to sleep in. Towels and wash clothes were stained and very dingy, some appeared to have not been washed at all. Shower curtain rod was rusty and taped together, tub floor was soft and felt like you were going to fall through. Overall smell of the hotel was very musty.
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ & Suites Opelika. We regret that the mattress size did not meet your expectations and that the linens were not up to our usual standards. Please accept our apologies for the condition of the shower curtain rod and the concerning feel of the tub floor. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,AnnRed Roof ManagementRediResponse Specialist
1.0分
其他
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There was wet paint in the floor and water coming up under the bathroom floor with a terrible smell. We changed rooms and the toilet didn’t flush and the shower curtain kept falling down. Had to go to the desk twice to get towels because housekeeping took then a bd didn’t put clean ones in.
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酒店回复: Dear Esteemed Guest,Thank you for taking a moment to complete our survey. The staff at the Red Roof PLUS+ & Suites Opelika and I appreciate your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. We are sorry you had a less than satisfactory experience.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for your review. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,AnnRed Roof ManagementRediResponse Specialist
1.0分
其他
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Flea bag motel
First noticed smell of old long term tobacco in room in “ smoke free “ room . Carpet now almost black but started out dark brown with cigarette burns in it between the beds . Beds were twin mattresses on queen frames . Flooring with huge gaps between pieces filled with dirt and crap . Was going to put up with it until a flea jumped on me while laying on the bed . Had to cancel the whole weekend - just not clean or well kept . Obviously no investment by owners for long time . To credit of owner , when I placed the flea on the front desk they did not argue about a complete refund .
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酒店回复: Dear Valued Guest,Thank you for sharing your feedback following your stay at the Red Roof PLUS+ & Suites Opelika. We are sorry that your experience did not meet your expectations due to the state of the carpet and the presence of insects as you mentioned. However as I researched your reservation and verified that the amount of $677.98 was refunded to your card on file on September 13, 2025.It's important to note that it can take up to 10 business days for the funds to appear on your statement. Please check back after the appropriate amount of time and let Red Roof know if you have any concerns what-so-ever. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Thank you,ZyRed Roof ManagementRediResponse Specialist
2.0分
情侣出游
Way way way overpriced at $278/ night..homecoming weekend at Auburn
Dirty hallways, cigarette burn in sheets
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酒店回复: Dear Hotel Guest, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ & Suites Opelika. I’m truly sorry to hear about the issues you experienced during your stay with us. We always want to provide a clean and comfortable environment, and it’s disheartening to learn that you encountered a cigarette burn and dirty hallways. I will share this feedback with staff right away to have that looked into and addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,PrincessRed Roof Management RediResponse Specialist
2.0分
其他
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Smells and towels, sheets dirty rough feeling
Towels were dirty had like grease spots on them and very rough feeling as were the sheets and mattress. Very uncomfortable. In fact we went to Target and bought sheets to put on the beds. The room had a very funny smell to it. We will not stay there again.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ & Suites Opelika. I'm very sorry to hear about the issues you may have experienced with the towels, sheets, mattress, and the room's odor.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope you’ll consider visiting one of our other hotels within our brand family, where we are dedicated to ensuring a more enjoyable stay.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
1.0分
商务出差
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Never. Ever. Stay here.
Without a doubt, the worst hotel experience O’ve ever had. $280 because of high demand, and the beds were unmade, towels were stained, found a massive hair ball the size of a fist in the bathroom, bathroom light didn’t work, no hot water… It’s criminal to charge that much for what was an absolute garbage dump.
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酒店回复: Dear Appreciated Guest,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ & Suites Opelika. I am deeply sorry to hear about the unacceptable conditions you encountered during your recent stay. It is truly disheartening to learn that you do not like the beds, towels, and bathroom light. I sincerely apologize that we failed to meet your expectations. We are addressing these issues immediately with our housekeeping and maintenance teams to ensure this does not happen again.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,AnnRed Roof ManagementRediResponse Specialist
这酒店真是脏得离谱。床单脏兮兮的,床上用品上都是恶心的污渍,也没有客房服务(我简直不敢相信他们告诉我没有客房服务员,也没有保安),到处都是难闻的臭味。房间天花板上有水渍,周围总有一些看起来不三不四的人晃悠,让人感觉非常不安全。浴室水龙头坏了,房间地毯也很脏。冰箱几乎不制冷。房间里的家具又廉价又不舒服,包括那张床。那张床简直就是把一个平板床垫直接放在弹簧架子上。我还能列举出更多问题,但只想说这是我住过最差的酒店。阿拉巴马州奥佩利卡这家Red Roof酒店简直是个破败的笑话。它亟需翻修、清洁,并增加人手。我绝不会再住这里了,除非小镇上真的没有其他选择。这次住宿体验简直糟透了。
好的
Dirty room, my feet turned black, there was flooring ripped up and 3 stink bugs in the room. Bathroom ceiling had brown stuff on it and th sink moved around the counter. The carpet portion was wet when we checked in a smelled like urine. Not fun to just wear shoes all the time. Hallways smelled like smoke and weed.I cleaned the room before we left.
It’s fine but not very clean.
There were things I noticed that made me question the cleaning standards of the location. I found an orange pill sitting on the bathroom floor, the room and bathroom smelt bad, and I killed two small roaches while I was there. Even the towel you set down on the floor to step out on after the shower looked dirty. It felt clean so I’m sure it was just badly stained, but still. I know there’s nothing you can really do regarding noise, but you could hear a damn pen drop two rooms down. I was woken up frequently in the night to NUMEROUS thuds and sudden noises. The positives were that the bed was clean and comfortable enough. I also liked that the room had a microwave and a fridge.
Mattress was smaller than the bed frame, should have been two queen beds, mattress was a full size, not big enough for two adults to sleep in. Towels and wash clothes were stained and very dingy, some appeared to have not been washed at all. Shower curtain rod was rusty and taped together, tub floor was soft and felt like you were going to fall through. Overall smell of the hotel was very musty.
There was wet paint in the floor and water coming up under the bathroom floor with a terrible smell. We changed rooms and the toilet didn’t flush and the shower curtain kept falling down. Had to go to the desk twice to get towels because housekeeping took then a bd didn’t put clean ones in.
Flea bag motel
First noticed smell of old long term tobacco in room in “ smoke free “ room . Carpet now almost black but started out dark brown with cigarette burns in it between the beds . Beds were twin mattresses on queen frames . Flooring with huge gaps between pieces filled with dirt and crap . Was going to put up with it until a flea jumped on me while laying on the bed . Had to cancel the whole weekend - just not clean or well kept . Obviously no investment by owners for long time . To credit of owner , when I placed the flea on the front desk they did not argue about a complete refund .
Way way way overpriced at $278/ night..homecoming weekend at Auburn
Dirty hallways, cigarette burn in sheets
Smells and towels, sheets dirty rough feeling
Towels were dirty had like grease spots on them and very rough feeling as were the sheets and mattress. Very uncomfortable. In fact we went to Target and bought sheets to put on the beds. The room had a very funny smell to it. We will not stay there again.
Never. Ever. Stay here.
Without a doubt, the worst hotel experience O’ve ever had. $280 because of high demand, and the beds were unmade, towels were stained, found a massive hair ball the size of a fist in the bathroom, bathroom light didn’t work, no hot water… It’s criminal to charge that much for what was an absolute garbage dump.