酒店回复: Dear Pell,Thank you for your feedback. We understand that the lack of an elevator can be inconvenient for some guests. While our property does not have an elevator, our team is always happy to assist with luggage or any special accommodation needs to make your stay more comfortable. We appreciate your understanding and hope to welcome you again in the future.Sincerely, Hotel Manager
2.0分
商务出差
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Wont book here again.
Room was pretty dirty. Bed and sheets werebfine and clean. I walked to the bed after showering and sad down. My feet were filthy between the shower and bed...about 8 steps. Cockroach in shower. Dark tile floor. No carpet. Faucets leaked. Toilet seat was loose. Phone was dirty. Back side of microwave handle felt like it had food residue or something dried on it. A/C and television worked fine. Vending machine beside my room was really loud. Looked like a cold vending machine. Checked in online, but had to re-do it again when I got to hotel. Good location with lots of restaurants nearby.
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酒店回复: Dear Guest,Thank you for sharing your detailed feedback. We sincerely apologize for the cleanliness and maintenance issues you experienced in your room. Your comments regarding the bathroom, fixtures, appliances, and pest concerns will be addressed immediately with our housekeeping and maintenance teams. We’re glad to hear the A/C, television, and location were satisfactory, and we appreciate you bringing these matters to our attention so we can improve.Sincerely, Hotel Manager
5.0分
其他
Hotel stay
Very close to shopping, restaurants. Very peaceful. Bed was very comfortable. Very clean. Will stay here again.
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酒店回复: Dear Guest,Thank you for your kind words! We’re glad you enjoyed the peaceful atmosphere, comfortable bed, and convenient location. We look forward to welcoming you back on your next stay!Sincerely, Hotel Manager
3.0分
其他
My ac started going up as controlled outside my room. Without air for 2 hours. Then all of a sudden it gradually started going down an cut back on.
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酒店回复: Dear Victoria,Thank you for your comments. Our air conditioning units are centrally controlled to ensure proper function for all guests, and occasional cycles or adjustments can cause temporary fluctuations. We have not had ongoing reports of this issue, but our maintenance team regularly inspects the system to keep it operating as expected. We appreciate your feedback and assure you that the comfort of our guests remains a priority.Sincerely, Hotel Manager
1.0分
情侣出游
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Manager was very rude and unfriendly. I got the impression he didnt like that we booked through *******. Put a hold on our credit card but would not give us a receipt at checkout. Room had many broken things including the fan in the bathroom. Very loud with holes in the grate. Could not turn the light on at night. Lamp shades had holes. Room was very musty and hot. Couldn't adjust the air.....again not working.
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酒店回复: Dear Craig,Thank you for sharing your concerns. We’re sorry to hear that your experience did not meet expectations. We want to clarify that all guests are treated with the same level of respect and courtesy, regardless of how the reservation is made. Holds on credit cards are standard practice for incidentals and are typically released automatically by the bank after checkout. While we strive to ensure everything in the room is in good working order, we encourage guests to report any maintenance issues during their stay so our team can promptly address them. Your feedback has been noted, and we will review it with our staff to ensure a better guest experience moving forward.Sincerely, Hotel Manager
1.0分
其他
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Slightly below average stay
There are a number of restaurants within a 5-minute drive of the area. The room itself was average, but the air conditioner struggled to provide cool air.
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酒店回复: Dear Frank,We are really sorry for the inconveniences caused to you as mentioned in your feedback. If you would have informed the front desk, they could have helped you. We assure you that we will definitely work on it, and improvement can be seen during your next stay.Sincerely, Hotel Manager
5.0分
家庭亲子
CLEAN ROOM. PLESENT STAFF. VERY CONVIENEINT TO RESTAURANTS AND STORES.
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酒店回复: Dear Guest,Thank you for your wonderful feedback! We’re happy you enjoyed our clean rooms, pleasant staff, and convenient location. We look forward to your next visit!Sincerely, Hotel Manager
1.0分
商务出差
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This property needs work. The room was dirty some of the towels were dingy and old. The floors and sink and bathrooms seem to be the only remodeled for the hotel. To be nice location around food and shop areas hotel did not come up to normal standards. The lady at front desk was the nicest and most respectful person.
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酒店回复: Dear Guest,Thank you for your honest feedback. We're sorry to hear the room didn’t meet expectations and appreciate you pointing out the areas needing improvement. We’re glad our front desk staff made a positive impression, and we’ll share your comments with the team to help guide future updates.Sincerely, Hotel Manager
5.0分
其他
My Stay could not have been Peaceful, Easy and more Convenient. Thanks
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酒店回复: Dear Guest,Thank you for the wonderful feedback! We're so glad your stay was peaceful, easy, and convenient. We appreciate you choosing us and hope to welcome you back soon!Sincerely, Hotel Manager
2.0分
商务出差
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Awful stay!
I was there for 2 days and for some reason it said I was checking out after a day. The Indian woman from the front desk knocked and then took it upon herself to open the door. I told her I was there for 2 days and she did not fix it because housekeeping came later and knocked and said it stated I was checking out. The front desk also harrassed one of my guess coming to visit. I did not feel safe or comfortable there!!! I left early!
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酒店回复: Dear Guest,I sincerely apologize for the issues you faced during your stay. Your experience does not reflect our service standards, and we take your concerns very seriously. I appreciate your feedback regarding the front desk and housekeeping, and I will ensure this is addressed with our team. Your safety and comfort are our top priorities, and I’m sorry we fell short. Thank you for bringing this to our attention, and I hope you will consider giving us another chance in the future.Sincerely, Hotel Manager
没有电梯
Wont book here again.
Room was pretty dirty. Bed and sheets werebfine and clean. I walked to the bed after showering and sad down. My feet were filthy between the shower and bed...about 8 steps. Cockroach in shower. Dark tile floor. No carpet. Faucets leaked. Toilet seat was loose. Phone was dirty. Back side of microwave handle felt like it had food residue or something dried on it. A/C and television worked fine. Vending machine beside my room was really loud. Looked like a cold vending machine. Checked in online, but had to re-do it again when I got to hotel. Good location with lots of restaurants nearby.
Hotel stay
Very close to shopping, restaurants. Very peaceful. Bed was very comfortable. Very clean. Will stay here again.
My ac started going up as controlled outside my room. Without air for 2 hours. Then all of a sudden it gradually started going down an cut back on.
Manager was very rude and unfriendly. I got the impression he didnt like that we booked through *******. Put a hold on our credit card but would not give us a receipt at checkout. Room had many broken things including the fan in the bathroom. Very loud with holes in the grate. Could not turn the light on at night. Lamp shades had holes. Room was very musty and hot. Couldn't adjust the air.....again not working.
Slightly below average stay
There are a number of restaurants within a 5-minute drive of the area. The room itself was average, but the air conditioner struggled to provide cool air.
CLEAN ROOM. PLESENT STAFF. VERY CONVIENEINT TO RESTAURANTS AND STORES.
This property needs work. The room was dirty some of the towels were dingy and old. The floors and sink and bathrooms seem to be the only remodeled for the hotel. To be nice location around food and shop areas hotel did not come up to normal standards. The lady at front desk was the nicest and most respectful person.
My Stay could not have been Peaceful, Easy and more Convenient. Thanks
Awful stay!
I was there for 2 days and for some reason it said I was checking out after a day. The Indian woman from the front desk knocked and then took it upon herself to open the door. I told her I was there for 2 days and she did not fix it because housekeeping came later and knocked and said it stated I was checking out. The front desk also harrassed one of my guess coming to visit. I did not feel safe or comfortable there!!! I left early!