Not business friendly as they were unable to accommodate last minute business changes even though it was just 30 min after booking.
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酒店回复: Dear Guest,We sincerely regret that we were unable to accommodate your last-minute change. Our policies are designed to ensure fairness to all guests and maintain smooth operations, especially when adjustments are requested close to the booking time. However, we understand that business plans can change unexpectedly and truly apologize for any inconvenience caused. Your comments are valuable, and we will review our procedures to see if greater flexibility can be offered in the future. We hope to have another opportunity to welcome you under better circumstances.Sincerely,Valley Inn Watsonville Management
4.0分
其他
Great location as my son and his daughter stayed and had no car, but walk to local stores and restaurants.
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酒店回复: Dear Edgar,We are so pleased to hear our location was perfect for your son and his daughter. It's fantastic that they were able to enjoy the convenience of walking to nearby stores and restaurants without needing a car. We pride ourselves on our accessibility and are delighted that it made their stay enjoyable.We hope to have the pleasure of welcoming them —and perhaps you —back again soon!Thank You,Valley Inn Watsonville Management
2.0分
其他
The rooms are bland microwave was filthy and the coffe pot had a used pod in it
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酒店回复: Dear Guest,We apologize for the inconvenience you faced during your stay. This falls far short of the standards we strive to maintain and will ensure it does not happen again. Your feedback is invaluable to us, and we genuinely regret the negative experience you had. We hope to have the chance to restore your confidence in our property in the future.Sincerely,Valley Inn Watsonville Management
1.0分
其他
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What is shown in the pictures is not what you get. Room smells, is dirty, and there were cigarette burn holes in the bedding. The area is not to great either. Would not stay here again.
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酒店回复: Dear Amanda,We're genuinely sorry to hear that your stay did not meet expectations. We take cleanliness and guest satisfaction very seriously. This is certainly not the standard we aim to provide. We also regret that the surrounding area impacted your visit. We appreciate your feedback and hope you’ll consider giving us another chance in the future.Sincerely,Valley Inn Watsonville Management
1.0分
家庭亲子
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The room was dirty, bedding soiled, bathroom had hair and bathtub wasn’t clean at all the towels were not looking clean enough
There was not soap or anything we requested to the front desk they said someone was going to come and clean and supply the soap but not one ever came to clean or suppled it anything
酒店回复: Dear Cindy,We regret the inconvenience you experienced during your stay. This is far below the standard we strive to uphold. We sincerely apologize for the frustration caused and appreciate you bringing this to our attention.Sincerely,Valley Inn Watsonville Management
2.0分
家庭亲子
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Was a very dirty room with hairballs on the bathroom floor. There was only like 10 parking spots that were taken so i had to park offsite on street where there was homeless people hanging out. Would never stay there again!
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酒店回复: Dear Michael,We apologize for the inconvenience you experienced during your stay. Cleanliness and guest comfort are our top priorities, and it is disappointing to hear that we fell short of our standards. We also regret the limited parking availability and any discomfort caused by the surrounding area. Thank you for bringing this to our attention. We assure you that we will improve our service.Sincerely,Valley Inn Watsonville Management
1.0分
家庭亲子
The hotel was noisy. The floor of the room was filthy, and the bedding smelt musty.
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酒店回复: Dear Randy,We sincerely apologize for the noise disturbance and the cleanliness issues you encountered in your room. We aim to provide a clean, comfortable, and quiet environment, and it’s clear that we fell short during your stay. We appreciate your honesty and hope you might give us another chance to offer you a much better experience in the future.SincerelyValley Inn Watsonville Management
2.0分
其他
Sheets where old and stained ,no place to hang clothes
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酒店回复: Dear Guest,We apologize for the condition you endured during your stay. This is far from the standard we aim to provide. We genuinely value your input and hope you’ll consider giving us another chance to offer you a better and more comfortable experience in the future.Sincerely,Valley Inn Watsonville Management
这
房间没有打扫干净，他们从来不听我们的要求，最后才拿了两条毯子给我们盖上，又脏又没有毛巾，没有人给我们提供帮助，因为接待处是空的，这家酒店很糟糕，昂贵，没有其他选择是唯一的选择
从外面看，这个地方还不错，简单，但是还可以
Not business friendly as they were unable to accommodate last minute business changes even though it was just 30 min after booking.
Great location as my son and his daughter stayed and had no car, but walk to local stores and restaurants.
The rooms are bland microwave was filthy and the coffe pot had a used pod in it
What is shown in the pictures is not what you get. Room smells, is dirty, and there were cigarette burn holes in the bedding. The area is not to great either. Would not stay here again.
The room was dirty, bedding soiled, bathroom had hair and bathtub wasn’t clean at all the towels were not looking clean enough
There was not soap or anything we requested to the front desk they said someone was going to come and clean and supply the soap but not one ever came to clean or suppled it anything
Worse experience ever !!!! Worse customer service.
Was a very dirty room with hairballs on the bathroom floor. There was only like 10 parking spots that were taken so i had to park offsite on street where there was homeless people hanging out. Would never stay there again!
The hotel was noisy. The floor of the room was filthy, and the bedding smelt musty.
Sheets where old and stained ,no place to hang clothes