Extremely disappointed in trying to resolve a double booking. ******* says property won’t refund an erroneous double booking charge. Property staff called me to say they would. Who doesn’t have their story straight??
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酒店回复: Hi Richard,Sorry for this situation. I understand your frustration. I assure you that Super8 Mt Pleasant, IA has not charged you for the second room. I have sent you the confirmation receipt on your email for both the rooms. Kindly speak to ******* regarding this issue. Also your negative rating gets posted on our hotel's site and not *******. Kindly leave us a good review as we were kind and understanding for your situation to not charge you for this room. I have called you and left a voicemail as you were not able to answer the phone. Please call us at 319-385-8888 for further enquiries.
5.0分
其他
Very well run
This hotel is well managed. Our room was immaculate and the free breakfast started at exactly six a.m.
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酒店回复: Hi Nancy, thanks for staying with us at Super8 in Mt. Pleasant. We appreciate your feedback. Hope to have you again in future. Thank you.
3.0分
其他
First room smelled heavily of smoke. Then moved to a different room. Breakfast was nothing but a carb fest
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酒店回复: Hi Gregory, thanks for staying with us at Super 8 in Mt. Pleasant. We apologize for any inconvenience caused. We will review your complaint and try to address them in the best manner possible.
4.0分
家庭亲子
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Stay was pleasant and what was expected. The only downfall was we were unaware breakfast ended at 9 am Sunday. We tried to go earlier but it was a small area with too many people.
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酒店回复: Hi Ashley, thanks for staying with us at Super 8 in Mt. Pleasant. We are glad you enjoyed the stay. We apologize for the breakfast issue and will work to improve it. We hope to see you again.
1.0分
家庭亲子
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The first room we checked into had a large circle of white powder on the floor and a moldy smell because of “a cleaning incident”. We were given another room. In the morning, my 90 year old mother was trying to take a shower and the handle fell off. The manager accused her of breaking it, and said we should have come to the desk to have the faucet replaced. Since we were on our way to a wedding, clearly this was an insensitive suggestion. No apologies were made. Worst hotel experience in my life!
3.0分
其他
The room we stayed in had an odor of stale smoke, yet was advertised as a smoke-free room. Coffee pot in the lobby was empty when I went to get some.
5.0分
情侣出游
Since it's the most important thing for us as we travel, we loved the cleanliness of the hotel!
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酒店回复: Hi Becky, thanks for staying at Super 8 in Mt. Pleasant. We appreciate your review. We hope to see you again.
3.0分
情侣出游
Not busy, quiet, allowed early check in.
Needs updated and deep cleaning
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酒店回复: Hi Lori, thanks for staying with us at Super 8 Mt. Pleasant. We apologize for any inconvenience. We will review your complaint and try to address them in the best manner possible.
5.0分
其他
Thank you
We were thankful that the clerk upgraded my parent’s room when she saw that steps would be difficult for them.
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酒店回复: Hi Bonnie, thanks for staying with us at Super8 in Mt. Pleasant. Thanks for the positive feedback I will share your comments with our team, who I am certain will be encouraged by your remarks. Hope to have you again.
房间干净，无线网络良好，淋浴也不错。舒适的床。电视还可以。基本的早餐也许可以搭配一些咸味的东西（百吉饼加奶酪）。友善和友善的员工
Extremely disappointed in trying to resolve a double booking. ******* says property won’t refund an erroneous double booking charge. Property staff called me to say they would. Who doesn’t have their story straight??
Very well run
This hotel is well managed. Our room was immaculate and the free breakfast started at exactly six a.m.
First room smelled heavily of smoke. Then moved to a different room. Breakfast was nothing but a carb fest
Stay was pleasant and what was expected. The only downfall was we were unaware breakfast ended at 9 am Sunday. We tried to go earlier but it was a small area with too many people.
The first room we checked into had a large circle of white powder on the floor and a moldy smell because of “a cleaning incident”. We were given another room. In the morning, my 90 year old mother was trying to take a shower and the handle fell off. The manager accused her of breaking it, and said we should have come to the desk to have the faucet replaced. Since we were on our way to a wedding, clearly this was an insensitive suggestion. No apologies were made. Worst hotel experience in my life!
The room we stayed in had an odor of stale smoke, yet was advertised as a smoke-free room. Coffee pot in the lobby was empty when I went to get some.
Since it's the most important thing for us as we travel, we loved the cleanliness of the hotel!
Not busy, quiet, allowed early check in.
Needs updated and deep cleaning
Thank you
We were thankful that the clerk upgraded my parent’s room when she saw that steps would be difficult for them.