酒店回复: Dear Nelson,Thank you for your feedback!  We’re glad to hear that you had a very good stay and that our manager made a positive impression.  We appreciate you sharing your experience and hope to welcome you back soon.Regards,St. Augustine Island Inn Management

酒店回复: 尊敬的贝尔基斯女士：对于您入住期间遇到的任何不便，我们深表歉意。我们的团队致力于及时解决您提出的问题。我们正在积极改进设施、解决客房问题并升级服务，以提升宾客的整体满意度。我们重视您的反馈，并致力于为所有宾客提供更舒适愉悦的入住体验。期待您再次光临，我们将竭诚为您提供超出预期的服务。感谢您提出这些问题。此致，圣奥古斯丁岛酒店管理团队

酒店回复: Dear William,Thank you for taking the time to share your review of your stay at our property with us.  I would like to apologize for failing to exceed your expectations.  We are really sorry that check-in was not attentive.  Your satisfaction is important to us.  We would love to learn more details about where we failed to impress you so we can make sure we continuously improve our offering.Sincerely,St. Augustine Island Inn Management

酒店回复: Dear Michelle,We are disappointed to learn that your stay with us did not meet your expectations.  We are disappointed to learn that you were unhappy with the room we assigned you. We aim to provide all of our guests with a clean and comfortable stay and thus are saddened that we could not serve you to our usual high standard.  Please do give us another opportunity to make things right and give us a chance to host you again and demonstrate our true hospitality.Regards,St. Augustine Island Inn Management

酒店回复: Dear Dora,Thank you for the positive review of your stay at St. Augustine Island Inn.  It makes us happy to know that our staff made your stay wonderful. We will certainly take this opportunity to convey your kind words of appreciation to them.  We are delighted to learn that our convenient location made it easy for you to get to everywhere you wanted to go while visiting St Augustine.  We are glad you had a memorable stay with us at St. Augustine Island Inn and hope you return soon.Regards,St. Augustine Island Inn Management

酒店回复: Dear Daniel,We are very sorry to hear about your negative experience staying with us.  I'm really sorry to hear that you've had a less than stellar experience with our customer service team. We pride ourselves on providing the best possible service; however, we are sorry we missed the mark this time. I'll ensure your feedback is passed on to the team members so they can better their performance in future interactions. Guest satisfaction for us is highly rewarding, so I am terribly sorry for your experience and the issues in your room. We will certainly take this opportunity to highlight the problems and resolve them. Again, please accept my sincere apologies for the difficulties during your stay with us.Sincerely,St. Augustine Island Inn Management

酒店回复: Dear Billy,Thank you for leaving us a review, however, we are disappointed to learn that you were unhappy with your stay at St. Augustine Island Inn.  We always encourage guests to book directly on our website to ensure a hassle-free experience. Furthermore, we cannot change the past, but we will undoubtedly make amends if you give us another chance to host you in the future.Sincerely,St. Augustine Island Inn Management

酒店回复: Dear Richard,Thank you very much for giving your stay at the St. Augustine Island Inn a POSITIVE review.  Our location is second to none! We are just close enough to top attractions but a few blocks from the hustle and bustle to give our guests some relaxation.  I wish you had shared your noise concerns with our staff; they would have attempted to resolve the problem so that you could have a quiet and comfortable stay. We would love to have your company once again at St. Augustine Island Inn.Regards,St. Augustine Island Inn Management

酒店回复: Dear Sebas,Wow, thanks a lot for the PERFECT SCORE REVIEW! We are thrilled you had a great experience staying with us at St. Augustine Island Inn. We would love to host you again on your next St. Augustine Island Inn visit. We hope your next trip is just around the corner so that we can get an opportunity to welcome you againRegards,St. Augustine Island Inn Management