Not so long ago, I stayed at the Tower House Hotel 1066, in St Leonards. In all the time I have been travelling (and that is a good many years!) I cannot recall ever having left a negative review of a hotel or guest house, where I have stayed. It is not something I like to do. However, the Tower House Hotel, definitely deserves one. The worst part was that they tried to charge me for something I had already paid for and I have come to the view, their action, was deliberate. I had made a direct booking and this was done online. Initially, I paid a £50.00 deposit and that was fine - no issue there. Upon arrival at the hotel, I was due to pay the balance due and that is what I did by way of my credit card. Curiously, I was told, when the payment went through, that no receipt was possible from the card machine. I then asked for a hand written receipt and my request was met with silence. I decided to give them the benefit of the doubt and later, checked my credit card account online. I could see the payment had gone through, so left it at that. However, on the day of departure and later that day, I received an email from the hotel requesting that I pay the balance due and that it be done immediately via a link they included with the message. By reply. I advised them I had paid the amount upon my arrival at the hotel. Additionally, I sent a screen print from my credit card account, which clearly showed a named payment made to the hotel for the exact amount due. I later received a very brief reply from the hotel basically saying a receipt would be sent to me. No receipt ever arrived and I chased a number of times for it. Each time I sent a chase message, it was ignored. I think this shows what they must think of the customers. Clearly, the hotel thought I would pay twice but I don't fall for that kind of trick. In regards to the room I had, it was very small and some would say, cramped. I doubt there was enough room to swing a cat. The cleaning wasn't great as there was dust in some corners, I had to deal with a few spiders - a couple of which were in the recessed wardrobe (certainly not where you want to find any!) and a few high up near the ceiling, and in my time there, the shaver light in the toilet/shower room didn't work, the showerhead, which fitted into an alarmingly wobbly attachment on a plastic pipe, attached to the wall, looked like it may come apart almost at any moment, a neighbour next door decided to play his guitar, at times and my room (which overlooked the back and the rear seating / garden area of the hotel) had on one warm night, people talking loudly until just before midnight - no early night for me on that occasion. To top it all, one day, I even found a grass hooper in the shower cubicle - it went for a swim down the toilet. I had stayed for a few days last year and decided to give the hotel another go. I worked on the assumption that things may have improved but it was not the case. In fact, th
5.0分
商务出差
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nice place walk down the road you’ll come to all shops , end of the road a nice Thai restaurant and the tower pub , nice people and better priced items in the area , seafront a 15 min walk or 3 min drive.
5.0分
其他
Friendly and welcoming place. Great breakfast. Thanks for a pleasant experience.
1.0分
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Do not stay here, shocking!!
Mould covered the bathroom walls, old out dated mixed furniture, four poster bed no curtain. The curtain rail missing in most places, which needed a good paint job. mattress kept coming off bed.
No Pressure in shower. Tv put on wall lopsided, no one on reception, and when you finally caught up with host she was rude!! Asked us to leave room a day early she'd double booked room!! Dreadful
1.0分
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Avoid at all costs
Avoid at all costs! Staff entered my room at 4am waking my child and wife and didn't even say anything until I woke and confronted them. Very creepy and weird behaviour and no refund was offered. They blamed me saying I should have locked the door if I didn't want a strange lady entering my room at 4am for reasons that have not been established.
这是一次非常放松和令人精神焕发的住宿，我在这里住了三个晚上，接待人员热情周到，乐于助人，我的房间带独立卫浴，非常棒，环境温馨如家，推荐给商务人士和家庭。
感谢您美好的住宿体验
昨晚预订住宿，在指定的时间段到达，没有人开门，没有人接电话，代理也尝试按铃，但没有回复，所以在雨中在外面等了30分钟，然后不得不预订其他地方，这家酒店应该是这样的。不接受他们无法兑现的预订！避免
位置很好，早餐另付8.5英镑。建议早餐供应时间为上午 8 点至上午 9:30 抵达时房间非常冷，直到深夜才变暖和。大窗户无法正确关闭，因此缝隙让冷风进入，这无济于事。不得不用毛巾尝试关闭缝隙。早上8点下去吃早餐，周围没有人，等到8点40分业主才到达。对延误表示歉意 - 如果有礼貌地让我知道在那之前没有人有空。
这家酒店由一对可爱的夫妇/家庭经营，他们已经在这里经营了 8 年。从一开始就很受欢迎，并在当地酒吧与塔楼酒吧的老板分享了一两品脱，值得庆幸的是，距离酒店只有 100 英尺！他们也提供向公众开放的奶油茶，胡萝卜蛋糕也非常好吃……在第一次品尝了维多利亚海绵和柠檬毛毛雨之后。早餐很棒，食材也很好。房间很可爱，有维护得很好的花园……花园里有篝火，因为当时是秋天，我非常想点燃它并重新点燃怀旧的童年记忆……篝火之夜。感谢热情好客的房东，如果我在这个地区，毫无疑问我肯定会再次住在这里。在商业驱动的世界中，这是一颗稀有的宝石。
4海报床！顶部有挂钩和滑轨，可用于挂窗帘！床虽然很舒服，但床上用品需要更换。枕头需要更换（不能使用油腻的感觉和凹凸不平的感觉）毛茸茸的抱枕，没有必要，感觉需要去干洗店。早餐很可爱。在路尽头的泰国餐厅吃了一顿丰盛的晚餐。
Not so long ago, I stayed at the Tower House Hotel 1066, in St Leonards. In all the time I have been travelling (and that is a good many years!) I cannot recall ever having left a negative review of a hotel or guest house, where I have stayed. It is not something I like to do. However, the Tower House Hotel, definitely deserves one. The worst part was that they tried to charge me for something I had already paid for and I have come to the view, their action, was deliberate. I had made a direct booking and this was done online. Initially, I paid a £50.00 deposit and that was fine - no issue there. Upon arrival at the hotel, I was due to pay the balance due and that is what I did by way of my credit card. Curiously, I was told, when the payment went through, that no receipt was possible from the card machine. I then asked for a hand written receipt and my request was met with silence. I decided to give them the benefit of the doubt and later, checked my credit card account online. I could see the payment had gone through, so left it at that. However, on the day of departure and later that day, I received an email from the hotel requesting that I pay the balance due and that it be done immediately via a link they included with the message. By reply. I advised them I had paid the amount upon my arrival at the hotel. Additionally, I sent a screen print from my credit card account, which clearly showed a named payment made to the hotel for the exact amount due. I later received a very brief reply from the hotel basically saying a receipt would be sent to me. No receipt ever arrived and I chased a number of times for it. Each time I sent a chase message, it was ignored. I think this shows what they must think of the customers. Clearly, the hotel thought I would pay twice but I don't fall for that kind of trick. In regards to the room I had, it was very small and some would say, cramped. I doubt there was enough room to swing a cat. The cleaning wasn't great as there was dust in some corners, I had to deal with a few spiders - a couple of which were in the recessed wardrobe (certainly not where you want to find any!) and a few high up near the ceiling, and in my time there, the shaver light in the toilet/shower room didn't work, the showerhead, which fitted into an alarmingly wobbly attachment on a plastic pipe, attached to the wall, looked like it may come apart almost at any moment, a neighbour next door decided to play his guitar, at times and my room (which overlooked the back and the rear seating / garden area of the hotel) had on one warm night, people talking loudly until just before midnight - no early night for me on that occasion. To top it all, one day, I even found a grass hooper in the shower cubicle - it went for a swim down the toilet. I had stayed for a few days last year and decided to give the hotel another go. I worked on the assumption that things may have improved but it was not the case. In fact, th
nice place walk down the road you’ll come to all shops , end of the road a nice Thai restaurant and the tower pub , nice people and better priced items in the area , seafront a 15 min walk or 3 min drive.
Friendly and welcoming place. Great breakfast. Thanks for a pleasant experience.
Do not stay here, shocking!!
Mould covered the bathroom walls, old out dated mixed furniture, four poster bed no curtain. The curtain rail missing in most places, which needed a good paint job. mattress kept coming off bed.
No Pressure in shower. Tv put on wall lopsided, no one on reception, and when you finally caught up with host she was rude!! Asked us to leave room a day early she'd double booked room!! Dreadful
Avoid at all costs
Avoid at all costs! Staff entered my room at 4am waking my child and wife and didn't even say anything until I woke and confronted them. Very creepy and weird behaviour and no refund was offered. They blamed me saying I should have locked the door if I didn't want a strange lady entering my room at 4am for reasons that have not been established.