We recently booked to stay at the Gardeners Country Inn for a wedding we were invited to in Beverley and were left very disappointed with the room. When I phoned ahead, the lady on reception assured me it was fine to check in late and that our key would be left in a “safe place.” On arrival, we discovered the key had been left in a box that was anything but secure. Things went from bad to worse when we entered the room. It was clear it had not been cleaned at all — the bed was unmade with what looked like unchanged bedding, the bin hadn’t been emptied, and dirty towels were left on the bathroom floor. Given the state of everything, we felt we had no choice but to leave. We raised this with staff and were told a manager would call us back, but no one ever did. We received an email saying that the CCTV shows cleaners going in to clean and pictures of how the room looked when cleaned however we did not arrive until after 12:30 midnight and arrived to a room that was not cleaned at all. We also have photos of the room on arrival, video footage and proof from the taxi company when we booked the taxi to the gardeners country inn and it certainly hadn’t been cleaned. For the price we paid and the condition of the room, this is completely unacceptable — we absolutely deserve a refund. I have also attached photo evidence of the uncleanliness of the room and the email reply which is very contradicting.
1.0分
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walked in, sat down as a table of four. sat in the conservatory, dead flies trailing along the window sill. Sticky and unpleasant tables. dirty flooring, food all over the floor, not cleaned. Not a very good range of food available. would not recommend, straight in and out. Went to garden centre next door, brilliant.
1.0分
其他
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Worst Experience Ever – Avoid Gardeners Country Inn! I rarely leave reviews, but my stay at Gardeners Country Inn was so bad that I feel I need to warn others. After checking in to our room at around 12:15pm, we were assured our room was ready. Due to it being during the middle of the wedding day, we just chucked our bags in the room without looking around (our bed was upstairs). The first time we went upstairs was at the end of the evening at 12:30am to find our bed had been slept in and not turned over from the previous guests. Disgusted by this I had to go back into the venue to ask for fresh sheets, was told there was no housekeeping and so had to make up the room myself and was handed bedsheets to do this. Then to further my dismay when going to shower in the morning, we realised not only did we have no fresh towels, but there was actually a hand towel hung on the back of the door, dirty from the previous guests. After spending £80 on this room, we expected to have a clean bed and the ability to shower, we had neither. On the evening of I was told they had a new cleaning company and were not happy with their service but then via email was told their cleaning company was excellent and very reliable.. so which one is it? After complaining via email after our stay we were met with incredibly shocking customer service, who pretty much called us liars, asking if another guest could have used our room during the day and were provided with no real solution. We were told they had time stamped photos of our clean room that day that apparently the owner had done himself, which they refused to show proof of. Which leaves me questioning.. was our room just not cleaned or did somebody else have access to our room the same time as us, neither one is acceptable. I for one, will definitely never stay here again, and I strongly recommend looking elsewhere for your stay.
5.0分
其他
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We had our wedding day here on April 17th, it was absolutely magical. The staff at the venue went above and beyond to ensure our day ran smoothly. They did everything we asked of them with a smile on their face, and nothing was too much trouble. Jenny was a star from start to finish, she is so kind, patient and always willing to help. She put us both at ease and made sure we were in the right place at the right time, whilst listening to us and adapting her usual methods to give us exactly what we wanted. Becky works so hard behind the scenes, she transformed an empty room into the wedding venue of our dreams. Even making sure my maid of honour had her special engraved spoon instead of a normal one! The waiting staff worked so hard, they got the food out quickly and professionally even to 80 people with so many special requirements! We know it was far from easy, but they certainly made it look easy!! The bar staff (who must've had no voice and no hearing left by midnight) were great! Taking time to congratulate us even though they must've been so very stressed with the noise and demand for drinks! The cleaning staff that we met the following morning were so lovely, stopping their usual cleaning routine to help us collect some things we left behind. The DJ was friendly and accepted all requests no matter how random they seemed! Everyone at the Gardeners Country inn made us feel like family all day long, we couldn't be happier with how our special day went and we can't thank them enough. Our special place for life.
3.0分
商务出差
Place was ok but bar and restaurant closed sharply at 8.00 and had to travel out for food and drinks, bar staff were friendly
风景优美，适合乡村漫步。
住宿体验一半一半。
床很舒服，床单和毛巾干净整洁。浴室和卫生间干净整洁。牛奶和咖啡包很充足。墙壁最近粉刷过。
窗帘挂在了窗帘杆上。我把窗帘杆取下来，重新挂好。马桶座圈坏了。没有肥皂。浴缸上方的皂液器坏了。地毯上有污渍。没有现场早餐。
网站上的信息有点误导。我们以为是酒店预订。然而，住宿是一间简易小木屋，是11间连在一起的小木屋之一。
我们和家人朋友一起入住了这间客房，一切都很愉快，不仅有美味的餐点和饮品，友好的工作人员还为我们提供了美味的食物。非常感谢园丁乡村旅馆为我们带来的美好住宿和用餐体验。
我和丈夫以及许多家庭成员一起去了园丁旅馆参加我们侄女的婚礼，我们决定在那里住一晚，看了网站上的房间看起来非常漂亮，真令人失望，房间很暗，所以晚上到达时看不清楚，我突然回去使用浴室，发现它非常脏，没有洗手液或肥皂，整个地方都需要彻底翻新，我们甚至不得不整理床单，因为床单刚刚铺上，怀疑它们是否干净，我向老板抱怨，她只是说清洁工让她失望了，她忙于婚礼，无法做任何事情，回到我们的房间，决定煮一杯咖啡，发现杯子很脏，我去接待处要干净的，我发现另一个客人也遇到了同样的问题，老板非常抱歉，同样的借口，我不会推荐这家酒店，不管你付多少钱，这间一晚的房间要 80 英镑，你只期望基本的清洁
太差劲了！
床跟上一位房客住的一样，一点都没换！床的右侧明显有睡过的痕迹，左侧有污渍。我准备睡觉的时候发现主楼已经关门了。
我只能在羽绒被上过夜。
房间的前门紧闭。半夜总是被门外传来的噪音吵醒。刮风的时候，风会呼啸而过
We recently booked to stay at the Gardeners Country Inn for a wedding we were invited to in Beverley and were left very disappointed with the room. When I phoned ahead, the lady on reception assured me it was fine to check in late and that our key would be left in a “safe place.” On arrival, we discovered the key had been left in a box that was anything but secure. Things went from bad to worse when we entered the room. It was clear it had not been cleaned at all — the bed was unmade with what looked like unchanged bedding, the bin hadn’t been emptied, and dirty towels were left on the bathroom floor. Given the state of everything, we felt we had no choice but to leave. We raised this with staff and were told a manager would call us back, but no one ever did. We received an email saying that the CCTV shows cleaners going in to clean and pictures of how the room looked when cleaned however we did not arrive until after 12:30 midnight and arrived to a room that was not cleaned at all. We also have photos of the room on arrival, video footage and proof from the taxi company when we booked the taxi to the gardeners country inn and it certainly hadn’t been cleaned. For the price we paid and the condition of the room, this is completely unacceptable — we absolutely deserve a refund. I have also attached photo evidence of the uncleanliness of the room and the email reply which is very contradicting.
walked in, sat down as a table of four. sat in the conservatory, dead flies trailing along the window sill. Sticky and unpleasant tables. dirty flooring, food all over the floor, not cleaned. Not a very good range of food available. would not recommend, straight in and out. Went to garden centre next door, brilliant.
Worst Experience Ever – Avoid Gardeners Country Inn! I rarely leave reviews, but my stay at Gardeners Country Inn was so bad that I feel I need to warn others. After checking in to our room at around 12:15pm, we were assured our room was ready. Due to it being during the middle of the wedding day, we just chucked our bags in the room without looking around (our bed was upstairs). The first time we went upstairs was at the end of the evening at 12:30am to find our bed had been slept in and not turned over from the previous guests. Disgusted by this I had to go back into the venue to ask for fresh sheets, was told there was no housekeeping and so had to make up the room myself and was handed bedsheets to do this. Then to further my dismay when going to shower in the morning, we realised not only did we have no fresh towels, but there was actually a hand towel hung on the back of the door, dirty from the previous guests. After spending £80 on this room, we expected to have a clean bed and the ability to shower, we had neither. On the evening of I was told they had a new cleaning company and were not happy with their service but then via email was told their cleaning company was excellent and very reliable.. so which one is it? After complaining via email after our stay we were met with incredibly shocking customer service, who pretty much called us liars, asking if another guest could have used our room during the day and were provided with no real solution. We were told they had time stamped photos of our clean room that day that apparently the owner had done himself, which they refused to show proof of. Which leaves me questioning.. was our room just not cleaned or did somebody else have access to our room the same time as us, neither one is acceptable. I for one, will definitely never stay here again, and I strongly recommend looking elsewhere for your stay.
We had our wedding day here on April 17th, it was absolutely magical. The staff at the venue went above and beyond to ensure our day ran smoothly. They did everything we asked of them with a smile on their face, and nothing was too much trouble. Jenny was a star from start to finish, she is so kind, patient and always willing to help. She put us both at ease and made sure we were in the right place at the right time, whilst listening to us and adapting her usual methods to give us exactly what we wanted. Becky works so hard behind the scenes, she transformed an empty room into the wedding venue of our dreams. Even making sure my maid of honour had her special engraved spoon instead of a normal one! The waiting staff worked so hard, they got the food out quickly and professionally even to 80 people with so many special requirements! We know it was far from easy, but they certainly made it look easy!! The bar staff (who must've had no voice and no hearing left by midnight) were great! Taking time to congratulate us even though they must've been so very stressed with the noise and demand for drinks! The cleaning staff that we met the following morning were so lovely, stopping their usual cleaning routine to help us collect some things we left behind. The DJ was friendly and accepted all requests no matter how random they seemed! Everyone at the Gardeners Country inn made us feel like family all day long, we couldn't be happier with how our special day went and we can't thank them enough. Our special place for life.
Place was ok but bar and restaurant closed sharply at 8.00 and had to travel out for food and drinks, bar staff were friendly