酒店回复: Dear Guest, Thank you for taking a moment to share your experience with us. We truly regret that your visit did not feel as comfortable as it should have. Your remarks regarding the upkeep of the space and the unexpected night disturbance are taken seriously, and we understand how disruptive this must have been. Please note that we will share this with our team to ensure a more comfortable environment for all guests. We value your feedback and hope you will consider giving us another opportunity to provide a smoother and more restful stay.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
位于南佛罗里达州，环境清幽，地理位置优越。
干净整洁，配备基本生活设施。
4.0分
其他
原文
翻译提供方：Google
总体来说一如既往的好，只是房间距离接待处太远，无法做任何事情。
展开
酒店回复: 尊敬的埃内斯托先生/女士：我们很高兴得知您此次入住体验总体上愉快，与您以往的入住体验一致。Extended Stay America 致力于为您提供舒适温馨的入住环境，很高兴您感受到了这一点。感谢您对房间位置的反馈，我们将认真考虑并不断改进，以提升宾客的入住便利性。期待您再次光临，享受又一次愉快的入住体验。此致，酒店管理团队
4.0分
家庭亲子
原文
翻译提供方：Google
一切都很顺利，入住手续简便快捷。
展开
酒店回复: Dear Guest, We are delighted to hear that your check-in was simple and quick, making your visit off to a great start. It is wonderful to know that everything went smoothly and helped set a positive tone for your stay. At Extended Stay America, we strive to provide seamless service for every guest, and your feedback is truly appreciated. We look forward to welcoming you back for another comfortable and hassle-free experience.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
这是一个舒适且位置便利的好选择。
展开
酒店回复: Dear Guest, It is wonderful to hear that you found the location convenient and your stay comfortable. The team at Extended Stay America is glad to know we met your expectations and helped make your visit pleasant. We truly value your feedback and look forward to welcoming you again soon for another enjoyable experience.Sincerely,Hotel Management
4.0分
家庭亲子
原文
翻译提供方：Google
老旧且无人照管的房产
展开
酒店回复: Dear Guest, Thank you for being our guest and for your feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Sincerely,Hotel Management
2.0分
其他
展开
The first room no Hot water toilet wouldn't flush, then was moved to another room and it haf mold and a horrible smell, then i was charged when they place me in another room due to the first room was not working how was that on me, was told housekeeping was go come by for the mold smell couldn't sleep no type of refund or credit
5.0分
商务出差
Everything about my stay was perfect from the staff to the room and the convenience of everything close by.
1.0分
其他
展开
I reserve for 2 nights in this hotel , I checked in around 10:00 pm wen I arrived one family member call me to inform me that my father in the hospital very ill, I went to front desk to inform that I wil need to return for the condition of may father, the toll me there is no problem as long if you check out 6:00am which I did, I spoke to Expidia telling them the story and they told me there were going to call the hotel to talk to the manager , 3 days they told me they didn’t get to contact the manager, now my father passed way and I received a letter from Expidia there was no refund for the last night. I will never recommend this hotel and Expidia to no body.
展开
酒店回复: Dear Guest, Thank you for sharing your experience with us. We are deeply sorry to hear about your family emergency and understand how difficult this time has been for you. We sincerely regret that your situation with the reservation and communication caused additional stress. We will share your concerns with our team for attention. We hope you will consider giving us another opportunity to serve you better in the future.Sincerely,Hotel Management
1.0分
家庭亲子
Room was dirty, stain on the windows and floor , floor were sticky not clean, worst experience ever
展开
酒店回复: Dear Guest, Thank you for sharing your feedback. We sincerely regret that your stay did not meet expectations and that the condition of the room caused frustration. Cleanliness is a top priority, and we are concerned to hear about the issues with the floors and stains. Your comments will be shared with the housekeeping and management teams for improvements. We truly apologize for any inconvenience it caused. We hope to have the opportunity to provide a significantly improved stay in the future that reflects our standards of comfort and care.Sincerely,Hotel Management
这家酒店价格低廉，但房间清洁度实在不敢恭维！晚上火警警报响了。真是糟糕的一晚。
位于南佛罗里达州，环境清幽，地理位置优越。
干净整洁，配备基本生活设施。
总体来说一如既往的好，只是房间距离接待处太远，无法做任何事情。
一切都很顺利，入住手续简便快捷。
这是一个舒适且位置便利的好选择。
老旧且无人照管的房产
The first room no Hot water toilet wouldn't flush, then was moved to another room and it haf mold and a horrible smell, then i was charged when they place me in another room due to the first room was not working how was that on me, was told housekeeping was go come by for the mold smell couldn't sleep no type of refund or credit
Everything about my stay was perfect from the staff to the room and the convenience of everything close by.
I reserve for 2 nights in this hotel , I checked in around 10:00 pm wen I arrived one family member call me to inform me that my father in the hospital very ill, I went to front desk to inform that I wil need to return for the condition of may father, the toll me there is no problem as long if you check out 6:00am which I did, I spoke to Expidia telling them the story and they told me there were going to call the hotel to talk to the manager , 3 days they told me they didn’t get to contact the manager, now my father passed way and I received a letter from Expidia there was no refund for the last night. I will never recommend this hotel and Expidia to no body.
Room was dirty, stain on the windows and floor , floor were sticky not clean, worst experience ever